Cost organization CS5.5 on Mac installation - missing of presets and AVCHD support

Oh, that's crazy.  How hell isn't bug-fixed?

I'm in the middle of the implementation of a new Assembly Hall for my second aryschool where I am a Professor of the sociology of the media.  I have a handful of Mac running install fresh that I installed the new legal site, a first Pro CS5.5 license installed on.  By default, as in many workplaces, Macs require admin for internet passwords and install settings, which I applied.  None of the machines have made versions od body CS5.5 test or previous versions of the body.

Questions:

  1. No of install it fresh contains presets for AVC-Intra, AVCHD, DSLR digital, XDCAM EX, XDCAM HD422, and XDCAM HD.  That is the kind of calamity, as we have new cameras Panasonic HDC AVCHD - SD900 wait to load images for editing.
  2. As a result, none of the Mac will load or recognize the AVCHD footage when I try to add.  I get error "compression type not supported."

Am I missing something basic here, or I am about to enter the "all delete adobe, restart, reinstall, restart" loop of hell to try and fix a whole roomful of machines?   Is it possible to check if the settings are on the Mac?  Is it possible to connect again in the body, if they are?  And finally, is it possible to get the CS5.5 to recognize AVCHD in a recognized format (it's why I bought the license of site in the first place!  Premiere Pro is supposed to have the simplest AVCHD compatibility of all editing suites!).

GRR.  The name of God.

Ideas?

Well, this turned out to be weird.  Now fixed, but WEIRD.  After the deafening silence on this forum, I went and did some reading on other threads and with other people having the same (but apparently not the same) issue.  It seems it could have been three different causes: here's what I did to fix things, I'd be fascinated if anyone with closer links to Adobe comes with the technical explanation of why this turned out as it did.

Possible problems:

(1) installation may need to be done as Admin, rather than as a standard user on a Mac

(2) firewall/proxy server is not allowing maybe a few anonymous reminder first of adobe to record parameters predefined/codecs

(3) a strange thing involving registration... some people have had problems with time zones, of all things.  See below.

What I did:

(0) took all the school network to offshore and put on my home wireless network: no firewall, direct internet connection.

(1) tried the above suggestion of Ann Bens.  Could not disable the software when you are logged in as administrator on my mac.  Came up with the error code 255:255 in the notification area, even though I never had a trial installed on this box.  It's the same error I got to school, so I excluded provisionally firewall/proxy problems.

(2) read the forums even more.  I'm in New Zealand, it is currently daylight savings time (GMT + 13) here.  In http://forums.adobe.com/message/4007876, someone in New Zealand had a different but similar problem with the first Pro software registration/deregistration in time advanced NZ and found that change in ANY other time zone fixed their deliverance.

(3) thought ' what the hell ', changed zone in Samoa (could not bring myself to make the Australia...) and restarted as an administrator.

(4) software properly disabled, no error message.  Interesting.

(5) uninstalled first pro.  Restarted as an administrator.

(6) adobe Ran cleaning tool.  Found a few bits and pieces, killed off the coast.  Rebooted as admin to be on the safe side (always at the time of Samoa)

(7) installed first, no problem at all.  Not registered, no problem at all.  All presets are present and correct, no problem getting AVCHD files.

(8) changed time zone at the time of light day NZ.

(9) all still works.

HM.  Adobe, SOMETHING is wrong with the way your software processes zones and registered the codecs/software on first Pro CS5.5.  Seriously, anyone has an idea why this is happening?

So resolved.  I'll give myself a tick for "right answer" and "useful answer", since I have solved my own thing without help from technical support?

Tags: Premiere

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