Creative cloud ask to check the incorrect e-mail
Hello
I recently bought the cloud of Creative Adobe complete set for students, and I received a confirmation email, as expected.
By following the instructions in the email, I went to connect with my school email Adobe.com and download the installer of creative cloud on my mac.
THE PROBLEM, it IS when I open the creative cloud, it asks me to check an email - a very old email of mine that no longer exists. The only options are "check again and continue" and "resend the validation e-mail." There is no way for me to disconnect and connect back with my school email.
In another post, someone suggested Rename the OOBE folder, but that has not worked for me. Also tried reformulating the computer, reinstall Adobe CC, change the email associated with the account, etc... Nothing helps. Please help because this had me duct-bananas for several hours
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-e-mail https://forums.adobe.com/thread/1446019
-http://helpx.adobe.com/x-productkb/global/didn-t-receive-expected-email.html
Tags: Adobe
Similar Questions
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Hello, when installing Adobe Creative cloud, you get the error: program stopped working "Adobe Creative Cloud" Windows can check online for a solution to fix this error on the Internet. The next step really is to get an online solution and close the program, close the program. Signature of the problem:
Problem event name: BEX
Application name: Cloud.exe Creative
Application version: 3.4.3.189
The timestamp of the application: a 56702, 75
The name of the module with the error: StackHash_0a9e
Version of the module with the error: 0.0.0.0
The module of time with error stamp: 00000000
The exception of compensation: 00000000
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7601.2.1.0.768.2
Language code: 1049
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789
uninstall all cc on your computer.
clean a http://www.adobe.com/support/contact/cscleanertool.html
Restart your computer
suspend your antivirus/antimalware
Right-click on the file to install the desktop application, and then click "Run as Administrator".
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Yesterday, I bought an association the annual creative cloud
I used the trial version of After Effects.
When I click on the "software license" a window appears saying "login required" I clicked on "sign in".
Another window appears saying: 'In subscriprion found '.
What I do to solve?
Check your account indicates the subscriptions that you expect (and that the adobe, used in the next step id is correct) by logging in here and checking the status of your subscription, https://www.adobe.com/account.html
If this isn't what you expect, contact adobe support during the time pst by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
If that's what you expect,Troubleshooting FAQ: what should I do if I have a subscription, but my application acts as if I had a trial?
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Why creative cloud ask me to register your product
Why creative cloud asking to register your product?
Your subscription to cloud shows correctly on your account page?
If you have more than one email, you will be sure that you use the right Adobe ID?
https://www.adobe.com/account.html for subscriptions on your page from Adobe
.
If Yes
Some general information for a subscription of cloud
Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work
Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud
-Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html
-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html
-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp
-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html
.
If no
This is an open forum, Adobe support... you need Adobe personnel to help
Adobe contact information - http://helpx.adobe.com/contact.html
Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">===>
-Select your product and what you need help with
-Click on the blue box "still need help? Contact us. "
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Hello. I do not understand what that error for Adobe Illustrator and Adobe Muse creative cloud products: I open the app and they are closed today. In the writing of Muse: app error #1009 in Illustrator just closed.
Please check:
TypeError: Error #1009: cannot access a property or method of a null object reference.
Adobe Flash Player Error #1009 Windows 8.1
Flash Player ' TypeError: Error #1009: cannot access one - Microsoft Community
It seems to be an error in the Flash Player rather than illustrator.
Concerning
Stéphane
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I'm a bit confused. I registered for the creative cloud this morning. The installation process has worked well. I did Download Photoshop CC 2015 but when I lunch the program - it's just the track version... I try to activate my Adobe ID, but the pop-up window told me, that I'm not allowed to use this program. I also did the update of the CS6, but I paid for the update and I want to use the CC2015! Someone in the community can help me? Thanks in advance!
Hello
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
Kind regards
Sheena
-
Whenever I open a PDF or Illustrator Adobe Creative cloud forces me to the connection and the software license. What's supposed to happen? I thought that once I had the license I could use it without that irritating delay.
Can anyone throw any light on this issue?
Thank you.Robert
Robert, you can check: https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html .
Please let us know if you need help with this.
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This is the message that I sent to Adobe
I thought that my problem has been resolved, however it has reappeared.
It was my intention to send a screenshot of the pop-up that appears; However it doesn't seem to be a mechanism
to do this during re - open the case.
I will describe the image.
A yellow triangle with an exclamation mark inside. On the right side of the triangle it is indicating a text
"We cannot activate creative Cloud."
Under the triangle text further States
"Product activation is required to use this product.
"You must have an internet connection to activate this product. Please check your connection settings and choose Retry.
When I click Try Again I'm directed to a subscription on the open hyperlink Manager called link then I get a message indicating
"Sorry this page is not available" in addition there is a notice "error returned error 404" is displayed. ""
I am connected to internet 24 * 7, but the fact is that my Adobe Creative Suite 6 Master Collection is a Stand «»
Only one"set programs and I should be able to use them when I am offline. There is no reason why I should be connected to Creativ
e cloud
How we stop to resume my perpetual license CS6 creative cloud?
-
Cannot find creative cloud on MAC after the installation process is completed.
I installed creative cloud, but could not find it on my MAC after its installation process.
Does anyone have the solution to this problem?
Hello
Please check the Applications folder in the folder Adobe Creative cloud.
In the case where you are unable to find it, please try to download the installer according to the suggestion provided by Justin.
Kind regards
Sheena
-
Creative cloud does not show the apps I have installed
Creative cloud does not show the apps that I've installed, instead shows PSCS6 and install, I already have LR5 and bridge and used PSCC2014
If you are using windows OS, click the gear icon and exit Creative Cloud App
Then right-click on the creative cloud desktop shortcut and choose Properties.
Then click on the Compatibility tab
In compatibility mode ' ' make sure that ' run this program in compatibility mode for "check-box is disabled."
If it is checked, uncheck it and click on apply, Ok. Then launch Creative Cloud application and try.
-
Creative cloud / license number of the company
This just happened to me this morning. I'm on a license of the company on several machines. I use a free account of Creative cloud just if I can synchronize my preferences and project files to the cloud. I did it for the last 3 years with no problems. Even though the creative Cloud Desktop application shows the installed applications are testing the license of the company that replaces the open apps and will work perfectly. Until this morning, for some reason, one of my habit of machines let me open the applications because the trial failed. I have not installed or changed anything in the month so not sure whats going on. Please advise!
To use services such as CC libraries, you must be login with an Adobe ID (or the ID of the company/Federated) with "User name".
These services cannot be used with a serialized installation.
Unfortunately, the behavior you report is exactly what I expected to see. There is no way to easily switch between the two means of law.
If you are concerned to ensure that students can not connect and then I'll make sure the CC Desktop App is removed or not included in the package when it is deployed.
-
When I go to creative cloud, it remains in the loading part...
I can't get into the FlashCC / AnimateCC... (Google Translate)Restart your computer and try to install again or opening.
-
How I download/install adobe first cc on the D drive because I don't have enough on the C: drive? Ive gone to settings on creative cloud and location of the file changed already but it still does not work.
Hi brandong13,
Here are the steps that you can follow.
1 change the location of installation using Creative Cloud Desktop App, go to preference > creative cloud > Apps and change the installation location.
2. delete the folder '%Temp%' and restart the process.
NOTE: Application is downloaded to the default location, we can only customize the installation location using creative cloud app in this case.
-
Hi I have a current strength of creative cloud but would have the advantage of tomato to a 20% discount offered by the Photoclub to the United Kingdom without leaving another plan?
To do this, please contact club Photo. You can contact the Support Adobe
Concerning
Stéphane
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Whenever I try to download creative cloud adobe, I get the error 205, it was after I tried to install an update, but they advised me to uninstall creative cloud, but now, it will not download, I got the same error message while trying to install the update for creative cloud.
Error 201 & 205 & 206 & 207 or several U43 errors
-https://helpx.adobe.com/creative-cloud/kb/download-update-errors.html
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