Creative Cloud Desktop app said Photoshop and Lightroom are installed, but they are not.

Similar Questions

• I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  I bought a creative subscription cloud but when I opened it creative cloud propose to buy photoshop and lightroom as if I was not so abonne.pouvez'l you help me please

  First of all, disconnect, then back into creative cloud, using adobe id to pay for your subscription.

  https://helpx.Adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

  Then, if you launch any product of CC 2015 and the pop up still shows a trial message window, please check this link for the resolution:

  https://helpx.Adobe.com/manage-account-membership/CC-reverts-to-trial.html

  Guinot

• Hey there! IM from Argentina and im trying to buy Creative Cloud for photographers (including Photoshop and Lightroom). It costs 49 Argentine pesos, but when I confirm the transaction it tells me that the cost is 12 euros. Any solution?

  Hey there! IM from Argentina and im trying to buy Creative Cloud for photographers (including Photoshop and Lightroom). It costs 49 Argentine pesos, but when I confirm the transaction it tells me that the cost is 12 euros. Any solution?

  Hello

  See pricing and membership creative cloud plans | Adobe Creative Cloud for plans and prices.

  Otherwise, you can contact adobe sales for the same thing.

  Contact us | Adobe

  Kind regards

  Sheena

• I bought and use 6.1 Lightroom and Photoshop elements 14 on disks. If I go the road CC, the $19.99 per month Photoshop includes Lightroom?  It says "AN app." Photoshop and Lightroom are grouped in the $9.99 plan.

  I bought and use 6.1 Lightroom and Photoshop elements 14 on disks. If I go the road CC, the $19.99 per month Photoshop includes Lightroom?  It says "AN app." Photoshop and Lightroom are grouped in the $9.99 plan. But there is no mention of Lightroom as a separate application in the list of options for $ 19.99. A little puzzled. Is the extra $10.00 just for the 18 additional GB cloud storage?

  The Plan of Photoshop 19.99 includes Lightroom.  I believe the plan of 9.99 has a less busy version of Photoshop functionality or some limitation similar to what get it.

• Photoshop and Lightroom are not running

  Hello

  I have problems to start my Photoshop.

  My account is ok, it is end of 2017, I checked all the details.

  I try to start photoshop and I can not contact the server. There is an error message.

  What can I do?

  Thanks for help

  Hi Uweb69481353,

  Please see Help below links:

  Advanced solutions for connection with Adobe Creative Cloud and Creative Suite applications errors

  Resolve error messages and issues (disconnect) deactivation and activation Adobe Creative Cloud (login)

  Let us know if that helps.

• Creative Cloud Desktop App 1.9.1.474 Update resets the sync to default (windows) folder

  Hi all

  Second time this has happened with an update for Creative Cloud Desktop App (Windows).

  Update finished properly but note while file syncing is going crazy and is re-sync everything but the default location (usually user\username\ - Win 8.1).

  Last time that happened I've seemed to have some loss of files.

  I now leave everything resynchronize to the default location, and then restore to the previous location (where the files are still there - but is located on a different drive).

  Surprised to hear support (Swati) has not heard this before, but found it useful to put it out there to warn others and see if its just me!

  It was for some refreshing Creative Cloud Desktop 1.9.1.474 (and think it was with the previous version required).

  See you soon,.

  M

  Hi Mark,

  as you point out correctly with the recent update of the application of Creative Cloud Desktop (1.9.1.474) presents us unfortunately a bug that causes the creation of a new Creative Cloud Files folder and re-synchronization of all content. This will happen only the first time that the synchronization application runs after the update. This caused an understandable pain and confusion, for which we really apologize.

  Creative application Cloud Files contains a logic that supports the use of several Adobe ID. This allows to disconnect from an ID and in, but keeps the contents of your separate creative cloud. When you sign out and change identifiers, the app moves the previous creative Cloud Files folder and it's content and he adds with the already signed in ID (User@AdobeID). Then, it creates a main folder and begins to synchronize the content of the identification of new.

  The bug I mentioned earlier occurs, as the app believes an ID selector took place and as such, moves the current record of Creative Cloud Files and attempts to annex the already signed in ID. As no switch actually took place, it manifests as (unknown).  The application then creates a main folder to synchronize the data.

  What you end up with is essentially a creative Cloud Files folder with your new synchronized data and a creative Cloud Files (unknown) folder that contains duplicate data.

  This happens once, after the last update.

  The solution is to simply delete the (unknown) Creative Cloud Files folder.

  I recommend that ensure you that you have no pending change you can do offline and you check the contents of the folder new, main designer Cloud Files contains everything you expect of him.  If this is not the case, check the contents of the creative Cloud files (unknown).

  If there is still an incompatibility with your data, you can check on creative.adobe.com to confirm that your data is there.

  If you have any other problems or questions on this topic please email [email protected]

• I'm less than 2 weeks in my DW of the trial and I need to re - install the creative cloud Desktop App. It will start the download, then just disappears...

  I'm less than 2 weeks in my DW of the trial and I had to restore my computer (PC) due to a software conflict.  I went to re - install the creative cloud Desktop App and it will start downloading and then just disappears... I have no problem the first time around. I tried to restart my computer, turn off the firewall, etc. Did the same thing. Help, please. I would like to end my trial.

  Temporarily disable the firewall.

  Step 1:

  Open the c: drive and navigate to C:\Program Files (x 86)------\Adobe " common files".

  Open the Adobe folder and delete folders named Adobe Application Manager and OOBE.
  

  Step 2:

  Navigate to C:\Program Files (x 86) \Adobe.

  Open Adobe file and if present the file to remove Adobe Creative Cloud . [* important]

  Impossible to remove? Rename it to Adobe Creative Cloud centenarians.

  Step 3:

  Press Windows button (located between Ctrl and Alt buttons) with the key R together at once, you will get a command window.

  Type below command and press the enter"" key.

  AppData

  Then go to the Local > Adobe.

  Open the Adobe folder and delete folders named AAMUpdater and OOBE.

  Step 4:

  Make sure that Adobe Creative Cloud is not listed in the control panel > programs and features. list. If you use the Adobe Cleaner CC Uninstaller tool.

  If not in the list, then download and install the Adobe Creative Cloud application and check.

  https://ccmdls.adobe.com/AdobeProducts/KCCC/1/Win32/CreativeCloudSet-up.exe

• Creative Cloud Desktop App is not sinking fonts Typekit and files... Stuck on the loading icon

  Creative Cloud Desktop App is not sinking fonts Typekit and files... Stuck on the loading icon

  Hello

  I guess you found a spinning wheel: -.

  Please check the help below document:

  Does not open App | Wheels of progress turn continuously

  You can also view the nets below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

• Why creative Cloud Desktop App invite me to install a program that I already own?

  I am a recent subscriber to the cloud creatives photographers program, which includes three programs: Photoshop, Lightroom, and Bridge.  When I run the CC desktop application, the section "Apps installer" presents three programs: CC of Photoshop, Photoshop CC (2014) and bridge.  Lightroom appears under 'Find new applications' with a button that says "install".  But Lightroom is already installed!  Why the CC desktop application does not list Lightroom under "Apps installer" and why the button does not say "update?  I hesitate to press 'Install' unless I'm sure that it is safe to do so.

  Details: 64 - bit Windows 7 Home Premium

  Creative Cloud Desktop app Version 1.7.1.418

  Lightroom is 5.5

  I pressed the button install next to Lightroom.  This installed Lightroom version 5.6 version.  A pleasant surprise: now, Lightroom comes in installed applications.

• Adobe Creative Cloud Desktop App closes without any error in the middle of the installation

  Hi all.

  I had a few struggles since this morning...

  Building 30 GB Photoshop file for a large project and could not open the file or any other PSB I built in the course of 5 weeks - went into the rabbit hole problems...

  now, I'm here...

  Impossible to install same adobe Creative Cloud Desktop App to start from scratch. The Setup program closes without so much as an error message. The screenshot is just before the time that the installation of adobe disappears. Very annoying. Someone knows something about this problem?

  I can give more context for how I got here and all the problems, I fell along the path/steps that my work to correct if nobody's got an immediate response.

  I need to get this project finished tomorrow .

  

  FYI, ProDesign tools has updated their website. The new installer, ACCCx3_8_0_310.dmg, can be downloaded here, Adobe CC 2015 Direct Download Links: Creative Cloud 2015 Release | ProDesignTools

  Kent

• Creative Cloud Desktop App (Mac) does not load

  I have updated for Mac OS X El Capitan 10.11.1 a while a go and the application of Office CC began to turn does not. Now I am unable to sync my photos from Lightroom on Mac and iPad, I could not sign in my account in Lightroom CC.

  Looks like the icon in the menu bar (medium grey I'm not connected):

  

  And when I clicked it, the window looks like this:

  

  I guess that means it loads, but this process should normally take only a few seconds, but it takes hours and days on my Mac. I have been using Google DNS (8.8.8.8) on my network because my position is subject to pollution of DNS. I tried to go back to my default DNS, but it has not changed the answer. Ideas and instructions would be helpful, thanks!

  Hello

  Please check the help below document:

  Does not open App | Wheels of progress turn continuously

  You can also view the nets below where this issue has been addressed:

  Adobe Creative Cloud / Desktop App / Home Screen: constant spinning wheel

  Creative Cloud Desktop App taped blue spinning wheel after update.

• Update Creative Cloud Desktop App

  Windows 10

  I'm sitting at Creative Cloud Desktop App version 3.7.0.272 and want to update to version 3.75.291 which was published 20/07/2016

  I have my CC Desktop application set in preferences to "always keep Creative cloud to date."

  I can update to other applications through the application of Office CC, well most of the others because it takes hours and hours to acquire your files through this application with my current internet connection.

  Please bring ProDesign tools downloads live, because I can acquire Adobe applications much faster as an update offline when I'm at an internet connection right through my computer laptop 'non-edition' (and transfer applications and updates for my editing machine).

  I'm going to ProDesign tools now to get this CC Desktop App update because the App will not update

  CC Desktop App 3.7.5.291 is not available for update with ProDesign tools.

  Right now, I'm able to acquire the CC Desktop 3.7.5.291 App via ProDesign tools Adobe updates

  don't know when this updated version was available, but now I must the .zip to travel with my laptop to my editing machine

  I mark this reply. Thanks ProDesignTools and thanks you Adobe Creative Cloud

• MacOS 10.10.5, Adobe Creative Cloud Desktop App Error: 204 during the refresh

  Dear community!

  MacOS 10.10.5, Adobe Creative Cloud Desktop App Error: 204 during the refresh. Then, by running the uninstall for CC App. program, downloaded CreativeCloudInstaller.dmg on the Adobe site and tried to install the App error Code. : 43 during the installation. I cleaned everything with Soft Cleaner, no effect. I deleted all the Adobe programs and applications related and downloaded CreativeCloudInstaller.dmg once again - during installation error: 43. Now, I'm speechless. Can someone please give me a hint, how I can solve my problem?

  Hello

  You will need to uninstall and reinstall the application.

  If you want you can follow the procedure:

  1) click on the Finder and find the options listed next to the Apple icon located in the upper left corner of the Office to screen and click the "Go" menu button and select 'utilities '.

  (Applications > Utiliites)

  Look for a CC Adobe and Adobe Application Manager folder under utility window and trash both folders.

  
  

  2) trash Adobe Creative cloud of many Applications.

  3)

  (1) right-click on the icon in the Finder, then select the option "Go-ToFolder.

  (2) you will get a text box, type in the following command and then press the 'return '. (Don't miss ~ symbol)

  ~/Library

  (3) then navigate to Application Support > Adobe.

  Open the Adobe folder and trash folders named AAMUpdater and OOBE.

  4)

  (1) right-click on the icon in the Finder, then select 'Go - To' folder.

  (2) you will get a text box, type in the following command and then press the 'return '.

  / Library

  (3) then navigate to Application Support > Adobe.

  Open the Adobe folder and trash folders named AAMUpdater, Adobe Application Manager and OOBE.

  5) click on the link below and download & run Adobe Cleaner tool:

  Select the option "Adobe Application Manager for Mac OS X 10.6 ' and then click on"Clean up selected. "

  https://helpx.Adobe.com/content/help/en/Creative-Suite/KB/CS5-cleaner-tool-installation-PR oblems/_jcr_content/hand-Sea/accordion_container_1/accordion-nominal/accordion-point-1/agreement I on-item-par/procedure/proc_par/step_3/step_par/download/file.res/AdobeCreativeCloudCleane r Tool.zip

  6) click on the link below and the downlaod Adobe Application manage and install the same. http://download.Adobe.com/pub/Adobe/creativesuite/CC/Mac/ApplicationManager9.0_all.dmg

  Once the installation is complete, the installation box will disappear.

  Open the Applications folder, then search icon Adobe Application Manager.

  Double-click it, it will start the update process and is updated for creative cloud application.

  Kind regards

  Sheena
  

• Creative Cloud Desktop-App is invisible after reinstalling

  Hello

  My Creative Cloud Desktop-App is invisible after reinstalling. I had an error with the application, so I remove the application, after you download and reinstall the application in the application, it is always invisible. So now all programms cloud works more :-(

  If it is still installed, please remove it using the:

  • Using creative cloud | Uninstall the creative cloud desktop application
  • https://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

  Reinstall it using: https://helpx.adobe.com/creative-cloud/help/install-apps.html

• Creative Cloud Desktop App uninstall Forever?

  Try to uninstall Creative Cloud Desktop app for Mac because my old version sat for applications loading forever. Uninstallation is now works for eternity too. What is the problem with that? I just want to uninstall all Adobe software and re-install creative cloud and start over.

  Please close creative cloud and rename the file opm.db. Please check Solution 2: clean the connection of the cached user information.

  I hope that it helps to disconnect from this machine.