Creative Cloud Update 3.8.0.310 will not update on MacBook Pro

I can't update the Cloud 3.8.0.310 creative application.  I tried everything suggested in the forums for updating the application. I tried to uninstall and reinstall.  The problem seems to be that two instances of the creative cloud are running on my computer. I tried everything to stop the two instances of the program to run. I constantly get the message that the application is running and close the running application to uninstall. I can't find the app running on my computer. Reading the forums, I tried all the tips to try to stop a creative loading to start or stop the application when the charge. Can I go back to the old version of the creative cloud and waive the new version?  I unchecked the box that says, always "keep creative cloud Office up-to-date."  If I quit the application, the creative cloud icon disappears.  What to do next?

I thank very you much for your helpful answer.  After reading your last response, the solution to my problem clicked in my head.  I followed your suggestion and did the following to correct the problem:

1. in the Finder , I clicked on Applications > utilities

2. in the Utilities folder, I had two files that have been labeled "Adobe Creative Cloud" and "'Adobe Creative Cloud 3.7.0272". "

3. I open the file titled Adobe Creative Cloud > VAC and renamed the 'Creative Cloud.app' file 'Old_Creative Cloud.app '.

4. I shut down the computer and restart the computer.

5. the Creative Cloud.app didn't load when I rebooted I therefore had no active incidents of the creative memory cloud application

6. next, I used the Installer of creative cloud that I downloaded from the Adobe Web site.

7. once I ran the installer the creative cloud desktop application has been installed with the latest version.

I thank very you much for your suggestions and help.  I had worked on this problem for two days and many hours of frustration. I hope that all those who have a similar problem reads this message.

Tags: Adobe

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