Creative solutions Cloud - Try icons change not icons download

Our company has recently improved CS6 Adobe Master Collection Suite to Adobe Creative cloud. Those who already us CC will be familiar when the subscription is started, you can sign in with your Adobe ID and access a page of downloading applications. The icons 'try' will be after a period of time change "Download icons" allowing you to then install the products on your desktop etc. Adobe support advises that the "delay" does not exceed 24 hours. The sea 08 13 may we took the subscription and now four days later when connect us on the site of creative cloud, it always shows 'try the icons' and not the icons 'download '. The question that is always considered to be "Pending" is reviewed by the Adobe Support and call center staff have passed the investigation on the "next level" for more information. This is the short truncated version which does not mention our many phone calls, web chats, the reference of the case files, endless hours of the pillar to post. We are the ambassadors of products Adobe and live eat and breathe Adobe!  The products are great and we are usually one of the first to give recommendations to clients other non Adobe users. The help line service as many know tends to not work as well as it may well be that we accept it can be overwhelmed in the best of cases.

Our investigation is simply to discern if any other user (s) have encountered this problem and if they are aware of a fix. It's a bit sad that we cannot use the product we paid for especially when we are so excited to do so.

Thank you for taking the time to read this... .and Hi from sunny Scotland where we are... Cancel... should have say rainy Scotland had a very sunny day this year... don't mess!

Bill Beatts

We are a member of another organization of media professionals. A colleague from this group of messaged tell us that Adobe sales UK had found some "glitch" in their treatment of subscriptions for creative cloud. We contacted Adobe sales which have solved the problem by now and we can now access the download icons. Thinking substance, you must cancel your membership who apparently had put on hold and then take another subscription which is processed correctly. Thanks Mylenium for taking the time to answer.

Bill

Tags: Adobe

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