When I click on my Adobe Creative Cloud (ACC) icon in the menu bar, it says in the window: "an update is available" when I try to click on the button 'Install now' nothing happens. Can someone help me, please?
Please
Hello
Please, try the following steps:
- Uninstall Adobe CC (Creative Cloud help |) Uninstall the creative Office Cloud app)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
Kind regards
Sheena
Tags: Adobe
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When I try to install Adobe Creative Cloud stops, stops at halfway of the installation point and closes. (The download is also very slow) can someone help me please? Thank you!
Please, try the following steps:
- Uninstall Adobe CC (https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html)
- Reboot the computer.
- Install the latest Adobe Creative cloud version from the link: CC help | Creative cloud desktop
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I bought an annual subscription from month to month with Adobe Creative Cloud. I have installed on my Mac apps but when I downloaded Adobe Creative cloud on my PC, it's wanting to download me new applications of 2014 and there is no way to download previous versions for my PC. What should I do? I can not even cancel my subscription because Adobe has hidden this option.
Previous through Cloud http://helpx.adobe.com/creative-cloud/help/install-apps.html#previous
Cancel http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-or-change-order.html
-or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
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Thank you for keeping us posted.
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1. what operating system you are using on the computer?
2 is that the problem is specific to this particular video or videos?
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Additional information on the question for you help the better. See the article below.
Suggestions for a question on the help forums
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Adobe Creative Cloud is not recognizing the previously installed applications
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This could be due to a host file incorrectly configured as hosts of operating system files map the hostnames to IP addresses. A misconfigured hosts file can affect the ability of your computer to connect to the Adobe activation servers.
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