CS install upgrade cannot find old photoshop - need release key

Well, I guess I can't call support more.  I had to do a reinstall of windows and now I need to reinstall my Creative Suite Standard.  It is an upgrade version and works outside an old copy of Photoshop that I had.  In the past, a few years ago, when I created this I had problems with the upgrade does not recognize the old Photoshop.  I ended up calling support and my licenses have been checked and the old Photoshop has met the obligation to install the upgrade.  The person on the phone had me do some special down a key and click and enter a "Unlocking key".  I think it's different than an unlock code.  They gave me one last time that does not work.  Yet once, I don't seem to be able to qualify again.  Anyone have any ideas?

Thank you

Kevin

To the link below, click on the still need help? the option below and choose the option to chat...

Serial number and activation support (non - CC) chat
http://helpx.Adobe.com/x-productkb/global/Service1.html ( http://adobe.ly/1aYjbSC )

Tags: Adobe

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