CSA - MC ActiveX report viewer

Our management console (CiscoWorks 2.2) will not reports generate by using the ActiveX option, but will display reports using HTML. Has anyone experience this problem? Crystal server components do not seem to be properly installed. Looking for a solution that does NOT involve a complete reinstallation of virtual machines.

You hit the CSCed17183bug. Here's the work around:

You could make sure that the name in the URL used to access the server of virtual machines is the same as that specified in the httpd.conf file. The path to this file is c:\\Program Files\CSCOpx\MDC\Apache\conf (where c represents the drive where you have installed virtual machines). Look for a line starting with 'SERVERNAME' down.

If you navigate by that name, you will be able to generate reports of the ActiveX.

If you wish, you can change the name. but do not forget to stop service then restart VMS/CSA edit.

Greg Owens

Tags: Cisco Security

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