CSM4.1 frame a policy locked by an activity that does not exist

Hi all

Had a CSM4.1 with part of politics locked by an activity - there is no activity opened well - is anyway to reset the political lock

James

Hi James,

can you confirm the following:

1. you are in mode workflow

2 - If you open the activity Manager, you have ALL the activity is in the approved State or rejected

If they are confirmed, unfortunately, we need to manually delete the activity of executing the SQL for the database directly.

It is an activity which, usually, we do not suggest to the customer to make on the scales, then it would be possible to prosecute TAC and include the following information:

1 - CSM diagnosis

2 - copy of the DB

3. screenshot of the Panel where you get the error of locking.

Thank you

Stefano

Tags: Cisco Security

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