default e-mail account

Acrobat Pro DC will not allow a change gmail as the default email account?

Hi steveng40928003,

I tried to reproduce the problem on our end and his works fine.

Here are the steps I did:

1 lance Acrobat and sailed to email accounts, Gmail add selected in the drop-down options menu.

2 - Adding my gmail id.

3. now gmail id is in the list of e-mail accounts.

4 made gmail as default and selected OK.

5. open a pdf, then click on attach to Email.

6 - A new tab open and asked me to allow permissions.

7 - once I selected allow, it has shown its messy creation message.

7 then he opened my email account in the Web browser with pdf ready to send.

Have you tried to send an email using the Web as Google Chrome/Internet Explorer browser? It might be possible that your email service provider is having a few technical problems at their end.

In addition, you can try to reset the Acrobat preferences and see if that fixes the problem.

1. to reset preferences: close Acrobat > navigate to C:\Users\Your username\AppData\Roaming\Adobe\Acrobat\DC, move the folder of DC to some another location (for example-temp).

2. to open the temp folder, hold down the Windows key and press R on your keyboard > This will launch the Run dialog box > temp type and press ENTER. You can copy the DC folder at this location.

3 - If App file data is not visible in step 1, launch Windows Explorer > click the view tab in the toolbar > then click Options (on the far right), this will launch the Folder Options window > click the view tab > under Advanced settings, search, then click on show hidden files, folders, and drives, then click OK, and then launch Acrobat.

Tags: Acrobat

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