Dell B2375DFW has error when you try to scan

Here's my problem. I have a brand new Dell XPS 8700 with 16 GB of RAM, a processor i7 to 4790 with Windows 7 Pro 64 and a new printer Dell B2375dfw I have the printer connected via USB 2.0 and also connecting it to the wireless network. I really want to just that it hooked up through the USB port.

I want to scan a document into the computer and when I use the Scan to PC, option it gives me the error below. I suppose a computer with 16 GB of RAM would be more than enough. I am also using the default settings with the resolution 300 dpi, scan of letter format (it's the only thing I changed) and it saved via pdf.

I thought that maybe it has something to do with the location, so I create a new scan option and create a new folder on the desktop with all the world the share permissions. It still gives the same error.

I also try and see if there is there a firmware that could fix this problem, but I also found that I use the most recent version. I also downloaded the latest software on the site, but I am currently using the software up to date.

I know that this is not a virus, as there is nothing on this computer so he can block it. I have McAfee that came on the computer, but I have disabled real-time scanning and firewall, but it does not solve it no more.

Any thoughts on this would be appreciated. I am at a loss as to what it could be. Maybe something is wrong with the software. Maybe a compatibility issue.

Thank you

uByte

I did a work around to solve the problem for those who might have the same problem before scanning. I ended up in the printer (via WiFi) networking and then configure a folder and him giving "everyone" permissions.  Then, I used just "Scan to Network Folder" on the printer and it worked perfectly fine.

All that being said, I tried the rear USB method and for some reason it started working correctly via the USB port. I tried several times thinking I could just dream it but now it works fine. Maybe it was a bug or something.

Tags: Dell Peripherals

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