Dell Inspiron 3647 with monitor Samsung

The Samsung S27D390H monitor does not seem to get along with my new Dell Inspiron 3647 system, bought at the same time for the system.

Sometimes, the screen is black and will not respond when I turn it on.  Dell said that not all monitors are compatible with their systems, if they would not comment specifically on this monitor.  Together, they said is why not to buy a Dell monitor.

It could be a 10 Windows sleep problem or a problem of monitor or computer hardware.  Dell tells me about the monitor because it is not a Dell monitor. Microsoft won't talk about the problems of sleep with Windows 10 because I bought the system from Dell with Windows 10 on it so Microsoft says that I must deal with Dell. I spent an hour and a half on the phone with Dell, struggling to understand the accent of the person I was talking about. It was exhausting and frustrating but no help. I'd stick rather pins in my eyes!

So we plugged the monitor into a power strip and turn off the power strip. So far that has worked, but the problem is intermittent, then it will be some time before we are confident.

Reference verified Dell Bios version.  All standby/hibernation settings have been checked and turned off by Dell.  Not sure about sleep of the BIOS.  Don't know what your last question.

Been another incident.  Off the monitor with monitor power switch.  Half an hour later turn on monitor power switch.  Black screen.  Waving the mouse.  Typical exhaust.  Hit Ctrl Alt Delete.  Nothing.  Turn off the power strip and he turned his back.  Picture came back on the monitor.  And it showed on the screen Ctrl Alt Del orange asking what I wanted to do.

But really, I'm fine with the solution of power strip.  It's simple and it works.

Thank you all

Tags: Dell Desktop

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