Dell v715w - cannot retrieve the application list from your computer

I have a new desktop WIN7 64 bit Voastro (replaced a dimension on XP) I can't use the printer control panel to scan.  I get is unable to retrieve the list of applications on your computer on the screen of the printer.

Have reinstalled the printer at least 3 times now with different downloaded drivers from the original printer disk

I've seen a lot of posts on here for similar problems, but none seems to have a definitive solutiuon for this problem.

Any help much appreciated!

Thank you - sdgconc

Hello

Thanks for the reply.

Please disable the firewall on the computer and check if the printer works fine.

If parsing is successful after you turn off the firewall, please add printer Dell as an exception to the firewall.

If the search was unsuccessful, please follow the steps below:

Click Start > Control Panel > devices and printer > printer right click and select Properties.

Select the Ports tab in the printer properties window, and then configure the Port.

Printer IP appears in the Port configuration window.

Enter the printer's IP address in the browser to log on to the website of the printer.
 
Click on Configuration and management of home network analysis.

Then click on start > all programs > Dell printers > the home printer settings tab > network computer name.

Remove the scan to PC host.

Please let me know if you use printer wireless or USB cable.

In case you use wireless printer, try it please I scan a document with the printer connected via USB cable.

Thank you & best regards
Mustapha S
#iworkfordell

Tags: Dell Peripherals

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