Desktop icons not working-not XP and right click disabled
Hello
My computer has been infected by a trojan virus. My antivirus has identified and quarantined it. As a result, the computer is back on the operation, however: 1 - the office is empty 2 - the mouse right click (or left) on the desktop does not. 3-all the icons disappeared and all the files, personal or other, are still on C:
What can I do to get a fully operational desktop computer?
Thank you1
I don't see where any of these Support Engineer 'expert' who is hired by Microsoft ideas will help you.
These ideas are just more of their prosecution of wild goose that will just waste your time.
Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..
How did you determine that all the files are still on C:?
See if you can get to by typing Ctrl-Alt-Del Task Manager.
Once you open the Task Manager, click the processes tab and see if explorer.exe is running or not.
If explorer.exe is not running (and must be), you will have the symptoms you describe.
If explorer.exe does not, in the Task Manager, click file, new task (run)... and in the open air:, enter:
Explorer.exe
Click OK and see if your Desktop reappears and notice that explorer.exe is now a running process.
If so, you do not have 'fixed' your problem yet, but at least you will be able to maneuver if you can fix it.
We'll see if the 'expert' technical support which is retained by Microsoft engineer can pick up from here.
Tags: Windows
Similar Questions
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Explore 9 v. Vista - slow and right click disabled
After having downloaded Explorer 9, my computer slowed down considerably and I'm unable to open objects on my desk, when I right-click. Reinstall Explorer 8 is not an option. Files often film and then a box appears saying that Windows has stopped working. Unfortunately, I also use Vista. (Microsoft must stop to introduce programs that are not compatible and hate.)
Help!
Hello
· You receive an error message?
Try these methods and see if it helps.
Method 1:
I suggest you to check the event viewer.
http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
You can check the link which will help you analyze the entries below Event Viewer:
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-ViewerSearch the Explorer.exe application logs find the module defective and after return.
Method 2:
Also I suggest you perform the clean boot in Windows Vista.
http://support.Microsoft.com/kb/929135
Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.
Also about Windows Explorer does not check for post a link provided below:
Note: no the link is also applicable to Windows Vista
Hope this helps,
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Desktop icons not working is not after the closure of the internet.
Original title: all the answers - desktop icons stop working
I'm having the same problem with the desktop icons not working is not after the closure of the internet. Any solution yet?
Hello
1. from the desktop icons do not work?
2. what happens when you try to open these icons?
3. it happens only after the closing of the internet?
4. do you use the Internet Explorer browser to surf the internet?
Method 1: Run the following fix - it:
Difficulty of broken desktop shortcuts and common system maintenance tasks:
http://support.Microsoft.com/mats/system_maintenance_for_windows/en-us
Method 2: Reset to follow icon cache the mentioned below as follows:
See the following steps:
a. right-click on an empty area of the desktop and click on personalize.
b. click the display properties.
c. under colors, select medium (16 bit) and click on apply.
NOTE: If you have medium (16 bit) selected, then select Highest (32 bit) instead. Sometimes, you have to do a reboot first, then go to step d. try both ways.
d. click on Yes to confirm the new setting.
e. now, select the highest (32 bit) and click OK.
NOTE: If you already have the highest (32 bit) selected, then select medium (16 bit).
II. click Yes to confirm the new setting.
To follow cache icon rebuild the below steps.
a. Open Folder Options to select (round) display the hidden files and folders.
b. open a Windows Explorer window.
c. go to C:\Users\(User Name) \AppData\Local
d. right-click on IconCache.db and click on delete.e. click Yes to confirm the deletion.
NOTE: This removes the file to the trash. It is safe to empty the trash when you are done.
f. close the window.
g emptying the trash.
h. restart the computer.
i. When you come back, you will notice the size of the file IconCache.db is reduced, and the update is now the current date. (See screenshot below)
NOTE: If for some reason any IconCache.db isn't there or the size has not changed much, then just restart the computer again. You may need to restart a few times in some cases.j. the icon cache has been rebuilt.
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during the upgradation he automatically took backup to an external flash drive, now every time I have to run has previously program I have to insert this flash drive.
also all the shortcuts on the desktop are not displayed, and can be created, or any folder cannot be created so that the flash disk is reinsertedHi subhshy001,
Welcome to the Microsoft Windows answers Forum community!
Try this if you do not have
Windows Explorer to create the folders and shortcuts in your document folder, drag and drop them on your desktop.
If you have completed the steps and was not even useful,
Follow these steps:
Try to create a shortcut and sending it on the desktop.
(1) open: Start Menu ,.
(2) right-click: Internet Explorer icon .
(3) select: send to > desktop (create shortcut).There should be a shortcut on the desktop .
Make sure that the "show desktop icon" has a check against it
OR
Just click on the empty part of the desktop, choose new > then select the folder to create. Right click on this folder , select Rename it.
If the steps above do not work then:
You can scan your computer for malware.
You can download, install and update anti-malware free of your favorite search engine and find malware.
Important note: this response contains a reference to third party World Wide Web site. Microsoft provides this information as a convenience to you. Microsoft does not control these sites and no has not tested any software or information found on these sites; Therefore, Microsoft cannot make any approach to quality, security or the ability of a software or information that are there. There are the dangers inherent in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet.If the scan comes back clean, so I recommend doing a System File Checker too l to analyze your OS system files.
To help resolve this problem, use the tool (SFC.exe) System File Checker to determine which file is causing the problem and then replace the file. To do this, follow these steps:
1. open an elevated command prompt . To do this, click Start , click principally made programs , Accessories , right-click guest , and then click run as administrator . If you are prompted for an administrator password or a confirmation, type the password, or click allow .
2. type the following command and press ENTER: sfc/scannow (Yes there is a space after sfc) the sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions. This analysis do take some time to complete.Hope this information helped!
Thank you, and in what concerns:
Aziz Nadeem - Microsoft technical support.
Visit our http://social.answers.microsoft.com/Forums/en-US/answersfeedback/threads/ Microsoft answers feedback Forum and let us know what you think. -
When I start my leptop Lenevo my cursor will not move and after clicking on a key sometimes it start to move... and when the window open an item on the top left most corner of the desktop is activated itself and any items on the desktop, I clicked on the selected item open... during this problem touchpad does not work when I press any key some time then he start working side effect... of this problem are
(1) when we assume that slider in the middle of any page because of this problem just started automatically... Suppose that you read the number 10 on any book page and when that happens u don't come on the page no 1 automatically...
what I've done
I did a key recovery... even I am facing problem... Please tell me the steps to fix
Original title: DESKTOP PROBLEM
Hello
Check with Lenovo support, their drivers and documentation online and ask in their forums
on known problems.Support from Lenovo and downloads
http://www-307.IBM.com/PC/support/site.WSS/homeLenovo.doLenovo forums
http://forums.Lenovo.com/Be sure to check that you have the latest driver for touchpad - updated or reinstall at Lenovo.
=============================
More troubleshooting if necessary:
Error: Windows Explorer has stopped working
http://support.Microsoft.com/kb/2694911Crashes Windows or freezes<- try="" these="" first="" and="" the="" methods="" do="" apply="" to="" your="">->
http://support.Microsoft.com/kb/2681286#method22Performance and Maintenance<- check="" these="" especially="" the="">->
http://Windows.Microsoft.com/en-us/Windows/performance-maintenance-help#performance-maintenance-help=Windows-7&V2H=win7tab1&V3H=winvistatab1Other methods of troubleshooting to use according to your needs:
Use the startup clean and other methods to try to determine the cause of and/or
eliminate problems.---------------------------------------------------------------
References to Vista also apply to Windows 7.
What antivirus/antispyware/security products do you have on the machine? Include
everything you've ALWAYS had on this machine, including those you have uninstalled (they
remains of leave behind which can cause strange problems).----------------------------------------------------
Follow these steps:
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html==========================================
After the foregoing:
How to troubleshoot a problem by performing a clean boot in Windows
Vista or Windows 7
http://support.Microsoft.com/kb/929135Use advanced tools to solve performance problems in Windows 7
http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/Problems with the overall speed of the system and performance
http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1Optimize Windows 7 for better performance
http://Windows.Microsoft.com/en-us/Windows7/optimize-Windows-7-for-better-performanceOpen the troubleshooter of Performance
http://Windows.Microsoft.com/en-us/Windows7/open-the-performance-TroubleshooterTo see everything that is in charge of startup - wait a few minutes without doing anything-
then right click on taskbar - task manager - take a look at Applications.
Process - Services - this is a quick reference (if you have a little box on)
Lower left - show for all users, then check that).How to change, add or remove startup programs in Windows 7
http://www.SevenForums.com/tutorials/1401-startup-programs-change.htmlIs a quick check to see who are loading method 2 - using MSCONFIG
then after a list of these here.
--------------------------------------------------------------------Tools that should help you:
Process Explorer - free - find out what files, registry keys, and other objects
processes have open, which DLLs they have loaded and more. This unique
powerful utility will show you even owned by each process.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoruns - free - see what programs are configured to start automatically
When your system boots and you connect. Autoruns also shows you the complete list
locations of registry and files where applications can configure start automatic settings.
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
Process Monitor - Free - monitor file system, registry, process, thread and DLL
activity in real time.
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspxThere are many excellent free tools from Sysinternals
http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspxWhatsInStartUP - free - this utility displays the list of all applications that are
loaded automatically when Windows starts. For each application, what follows
the information is displayed: Type of startup (registry/Startup folder), Command - Line
Channel file, the product name, Version, company name, location in the registry or
file system and more. It allows you to easily disable or remove unwanted programs
that runs in your Windows startup.
http://www.NirSoft.NET/utils/what_run_in_startup.htmlThere are many excellent free tools to NirSoft
http://www.NirSoft.NET/utils/index.htmlWindow Watcher - free - do you know what is running on your computer? Maybe
not. The window Watcher says it all, every window created by each execution of the statement
program, if the window is visible or not.
http://www.KarenWare.com/PowerTools/ptwinwatch.asp
Many excellent free tools and an excellent newsletter at Karenware
http://www.KarenWare.com/===========================================
Think about it an absolute must - manually update your drivers.
Vista and Windows 7 updated drivers love then here's how update the most important.
This is my generic how updates of appropriate driver:
This utility, it is easy see which versions are loaded: run DriverView - set
SEE drivers to hide Microsoft - update those with Dump in their names. (Also
updated the BIOS and drivers from the chipset on the site of the constructor/the system motherboard).-Free - DriverView utility displays the list of all device drivers currently loaded
on your system. For each driver in the list, additional useful information is
Poster: load address of the driver, description, version, product name,.
company that created the driver and more.
http://www.NirSoft.NET/utils/DriverView.htmlFor drivers, visit Maker as replacements and system manufacturer of device which are
the most recent. Control Panel - write - graphics card - device manager
the brand and complete model of your video card - double click - tab of the driver-
Note the version information. Now click on UPdate Driver (this can do nothing
MS is far behind the certification of drivers) - then do a right click - Uninstall - REBOOT
This will refresh the driver stack.Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard
If there are 3rd party with their own software and drivers and the other main device drivers
you have.Now, go to the site of the manufacturer of system (Dell, HP, Toshiba as examples) (restore)
and site (Realtek, Intel, Nvidia, ATI, for example) and get the manufacturer and device
their latest versions. (Look for the system to update the BIOS, Chipset and software updates
Site of the manufacturer here.)Download - SAVE - go to where you put them - right click - RUN AD ADMIN -.
REBOOT after each installation.Always check in the Device Manager - drivers tab to be sure the version you are
installation actually appears. This is because that some rollback of drivers before the
later is installed (particularly that audio drivers) so install a driver - reboot.
Make sure that it is installed and repeat if necessary.Repeat to the manufacturers - BTW to the device makers DO NOT RUN THEIR
SCANNER - check manually by model.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmInstallation and update of drivers under Windows 7 (updated drivers manually using
the above methods is preferable to ensure the latest drivers from the manufacturer of system
and device manufacturers are located)
http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.htmlIf you update the drivers manually, then it's a good idea to disable driver facilities
in the updates of Windows, which leaves on Windows updates, but it will not be installed
pilots who are generally older and cause problems. If updates provides a new
driver then hide it (right click on it) and then go get new ones manually if
you want.How to stop Windows 7 automatically install drivers
http://support.Microsoft.com/kb/2500967===========================================
Refer to these discussions because many more excellent advice however remember to check
your antivirus, the main drivers and BIOS update programs and also to solve problems
with the first method cleanboot.Problems with the overall speed of the system and performance
http://support.Microsoft.com/GP/slow_windows_performance/en-usPerformance and Maintenance Tips
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125Explorer Windows stopped working
http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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I'm trying to get the bookmark icon in my toolbar to the right of the icon of the House. Then, right-click on the toolbar and then click Customize the icon in the toolbar. As soon as I close the pop of toolbar Customize the icon on my toolbar disappears. How can I get the Favorites icon to stay on my toolbar to the right of the icon of the House?
Two things can cause the Bookmarks button to "disappear" from the Navigation bar when the customization mode is closed.
1. the Menu bar - with File, Edit, View, etc. - shows.
Since you have checked the answer first of cor-el solve your problem, I have not exposed on this point.2. the bookmarks toolbar shows, and this button is this toolbar.
Is the Menu bar showing or not?
Have you tried the reset bar of tools and commands that I mentioned? -
key Ctrl, alt and right click on the keyboard won't respond or work
I work on Window Vista Ultimate (HP Pavilion tx2500 Notebook PC) and my ctrl, unresponsive keys alt and right click. So I can't use ctrl + c ctrl + v (or others) on any of my programs (such as Word or Firefox). I can either use ctr + alt + delete. And right-click on the keyboard button (which is the same as the right click on the mouse button) is not responding or the other.
I have already tried various things such as:
- pressing the combination alt + ctrl + fn
- "unplugging" the usb adapter (and even that I am not too sure of doing things)
- uninstall the keyboard driver and reboot
- restore the computer to factory settings
Help, please?
Have you tried a new keyboard? Connect an external keyboard if it works that indicate your laptop keyboard is broken and requires replacement. Also just FYI - this is a support forum for Windows 7; not that it is important in this case, but if you have a question related to Windows, find and use the correct forum might be essential to get the advice you need for your operating system.
"akuroku813" wrote in the new message: * e-mail address is removed from the privacy... *
I work on Window Vista Ultimate (HP Pavilion tx2500 Notebook PC) and my ctrl, unresponsive keys alt and right click. So I can't use ctrl + c ctrl + v (or others) on any of my programs (such as Word or Firefox). I can either use ctr + alt + delete. And right-click on the keyboard button (which is the same as the right click on the mouse button) is not responding or the other.
I have already tried various things such as:
1. press the combination alt + ctrl + fn
2. "unplugging" the usb adapter (and even that I am not too sure of doing things)
3. uninstall the keyboard driver and reboot
4 restore the computer to factory settings help? -
the Task Manager does not appear when right-clicking on the taskbar
The Task Manager does not appear when right-clicking on the taskbar
Hello
It appears when you press ctrl + shift + ESC? It seemed before? You are an administrator on this computer or is it a corporate system?
If he has suddenly ceased to be available, it's a good sign that you have picked up a virus or some kind of malware. Formal analysis in safe mode is your first line of defense.
Good luck, Rick Rogers, aka "Crazy" - Microsoft MVP http://mvp.support.microsoft.com Windows help - www.rickrogers.org
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Context menus for both the left mouse and right-click
I have a desktop HP Pavilion 500 with Windows 8. Installed in the first week of April 2014. I have a mouse wired HP supplied with my desktop computer. Last week, the two mouse clicks left & right to display the context menu. I did not any changes to the settings of the mouse. Any suggestions on how I can get this working properly again?
Hello MBSola,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.
I understand that a problem with your desktop PC HP Pavilion 500 where both left and right click are bring up the right click options and that he only started last week. I suggest you use the HP support document: use Microsoft System Restore (Windows 8), which will guide you through how to restore your computer to a point in time (a week or two ago) where the left click was working properly on your computer.
Please re-post if you need extra support. Thanks for posting on the HP Forums. Have a great day!
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So whenever a highlight a Word and right click it to "Google Search for..." she switches on the new tab that opened up. How can I stop it? I tried to go into tools > Options > and disabling the thingie, but which only works for links that I opened in new tabs. Do not search with google.
There is no way to stop it?
Thank you!
Hello, here is how to change this behavior: enter about: config in the address bar of firefox (confirmed the message information where it appears) and search for the preference named browser.search.context.loadInBackground. Double-click it and change its value to true.
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Spectrum of HP: left and right click on the touchpad buttons behave oddly
I just bought a spectrum ew HP laptop and the touchpad works well in most parts except for the left and right-click buttons.
Just that they behave like primary and secondary clicks. I checked that they were set to be as such, but it still does not work.
Anything I can do or is it a fault with the laptop itself?
Dear customer,
Welcome and thanks for posting your question on the Forum of Support HP
Looks like you are facing difficulties to solve problems with your laptop Touchpad
We will surely help you with this
Steps to drain the static charge and load the BIOS default settings to solve the problem
Step 01. Turn off the laptop
Step 02. Disconnect the power/AC adapter and also remove the battery too
Step 03. Press and hold the power button of the laptop for a minute
Step 04. Now re - insert the battery back in and plug again the power supply/adapter
Step 05. Start Notepad and keep pressing the F10 key during startup to access the BIOS
Step 06. Once you get the BIOS, please press F5 or F9 key to load the default settings for the BIOS
Step 07. Now press ESC/ESC. Save Changes and Exit - Yes
Step 08. Now, please wait until the unit load the Windows operating system
Now please download and reinstall the drivers from the touchpad for your laptop on the Site of HP Support
Now lets go ahead and do the settings again for the buttons on the touch pad according to your needs
Please click on this link to find several troubleshooting steps to solve this problem
Hope this helps, for other queries in response to the post and feel free to join us again
* Click on the white button on the right to say thank you Thumbs Up *.
Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
Thank you
K N R K
Although I am an employee of HP, I speak for myself and not for HP
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Filing of bookmarks is heavy. With Firefox, I star an address. Then I opened organize bookmarks to change the name and put it in a folder. I want to highlight and drag and right click set I want to change. Is this possible? in English
You can click now yellow highlighted the star a second element to open the dialog box "edit this bookmark".
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When I highlight text and right click for the yahoo search gives me. I prefer google. How do I change this setting?
Research in the context menu will change depending on what is on your search bar. See using the search bar in Firefox
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I'm new to using Windows 7, I did a "new folder" to put pictures in, how can I do this? When I select all and right click to add photos to my account, I don't see the folder...
Drag and drop the video,
http://www.YouTube.com/watch?v=6n3YKsgOdsk
Or right-click and use cut then right click on the folder and select Paste.
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Most of the icons that appear on my desk I have download the new application files can be removed without uninstall or remove related files. But when I right click on the icons that appeared after reinstalling Panda Internet Security and download of Adobe Reader software to date there is no option to remove the icon, there is rather a prompt asking you if I'm sure I want to move the file to the trash - which I did not. When I look at 'properties', I see that the location for the two is my office. I'm trying to reduce the visual clutter, is it possible to do?
Hello
Click right icon - properties - general tab - Type of file - if it is a LNK then it's only a
Shortcut and if you DELETE it then only it is removed and the underlying program is not
affected. To see where the program check the tab shortcut - target:.If she is not a LNK and is a. EXE, com, bat and others so if if you delete the file
(which is not a shortcut) and then the program will not work. Shortcuts usually have ARROWS
on them in the lower left corner.For programs that are stand-a-lone (were copied on the desktop and not installed) you
can make files elsewhere and copy them (and other parts such as.) DLL or. CFG
only as examples and some will have no other room) to then remove them from the
Desktop computer. If you have any programs that were installed on the desktop, you need to uninstall
them and their re - install elsewhere.I hope this helps.
Rob - bicycle - Mark Twain said it is good.
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