Desktop icons not working-not XP and right click disabled

Hello

My computer has been infected by a trojan virus. My antivirus has identified and quarantined it.  As a result, the computer is back on the operation, however: 1 - the office is empty 2 - the mouse right click (or left) on the desktop does not.  3-all the icons disappeared and all the files, personal or other, are still on C:

What can I do to get a fully operational desktop computer?

Thank you1

I don't see where any of these Support Engineer 'expert' who is hired by Microsoft ideas will help you.

These ideas are just more of their prosecution of wild goose that will just waste your time.

Describe your current antivirus and software anti malware situation: McAfee, Symantec, Norton, Spybot, AVG, Avira!, MSE, Panda, Trend Micro, CA, Defender, ZoneAlarm, PC Tools, Comodo, etc..

How did you determine that all the files are still on C:?

See if you can get to by typing Ctrl-Alt-Del Task Manager.

Once you open the Task Manager, click the processes tab and see if explorer.exe is running or not.

If explorer.exe is not running (and must be), you will have the symptoms you describe.

If explorer.exe does not, in the Task Manager, click file, new task (run)... and in the open air:, enter:

Explorer.exe

Click OK and see if your Desktop reappears and notice that explorer.exe is now a running process.

If so, you do not have 'fixed' your problem yet, but at least you will be able to maneuver if you can fix it.

We'll see if the 'expert' technical support which is retained by Microsoft engineer can pick up from here.

Tags: Windows

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