Difficulties to download Captivate trial 6 for mac.

Im trying to download the demo version of captivate on my mac, the akamai netsession interface is now on my desk, I go through the Setup, it does this happy noise and indicates that the installation was successful, but nothing to really happens, no new records or documents or applications, appears as a sort of dead-end.

To study, I have clickedon that akamai in 'other' my system preferences is tells me that the status is "forbidden", but I am the administrator and I've never used this before free trial version, then why am I "banned?

Here is the part of the diagnosis if that helps:

This file has been created on 2013-04 / 09 19:54:12 when a user has launched the action "Report" in the Akamai NetSession Interface command or system preferences panel. This is a report on the results of the diagnostic tests for a correct installation, connectivity, download and streaming capacity.

These data are intended to serve as support and technical representatives to help diagnose problems using NetSession on this computer. Users seeking help with problems of NetSession those representatives will have to click on the button "Generate report" to create a current report.

####################################################

Version of the operating system: OS X 10.8.3

Test of interface status

Status: PAST

Interface Test port

Status: PAST

Interface connection test

Status: PAST

Basic HTTP download test

Status: PAST

Base HTTPS download Test

Status: PAST

Download basic test Auth

Status: PAST

Download cookie Auth test

Status: PAST

Query test Auth download

Status: PAST

####################################################

CUSTOMER ATTRIBUTES

GUID: c973268d67665313deb5375e87e5121e

Executable version: 1.8.9

Run the executable file: netsession_mac

Configuration version: mac_4a26ad2_1.8.9 - RC5

Is online: Yes

Upload client active: no

Download speed: 169984 bytes/s

####################################################

PROXY EXCEPTIONS

*.local

169.254/16

####################################################

CLIENT CONNECTIVITY

CN address: 195.59.54.84

External IP address: 37.208.135.46

Address of the Mega: c973268d67665313deb5375e87e5121e (lan:udp:192.168.100.6:59331; rstrstat ic:udp:37.208.135.46:59331)

Period of safe mapping NAT: 128 second (s)

Active Firewall: Yes

####################################################

/ Users/raimey/applications/Akamai/euc_state. JSON

{

"updates":

{

"Netscape":

{}

}

}{

"updates":

{

'supportresources ':

{}

}

}{

"updates":

{

'downloadrequests ':

{

'235052820 ':

{

'URL ':

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.d mg:

{

'peerboost': false,

'wait': true,

'checkcontentmd5': false,

'usecontentdisposition': false,

"resumefilename": "Adobe_Captivate_6_English_Mac",

'urlSetId': 235052820,

'automatic' break: 30,.

«'resumeurl': 'http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resu me.cfm? urlSetId = 235052820 & language = en & downloadName = Adobe_Captivate_6_E nglish_Mac & product = captivate_EN_US & loc = en_us«,»

'cookiestring': "MM_TRIALS = 12345".

'resetdownload': false,

'sequential': false,

'originonly': true

}

},

'urlsetid': '235052820 '.

},

'588607797 ':

{

'URL ':

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.d mg:

{

'peerboost': false,

'wait': true,

'checkcontentmd5': false,

'usecontentdisposition': false,

"resumefilename": "Adobe_Captivate_6_English_Mac",

'urlSetId': 588607797,

'automatic' break: 30,.

«'resumeurl': 'http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resu me.cfm? urlSetId = 588607797 & language = en & downloadName = Adobe_Captivate_6_E nglish_Mac & product = captivate_EN_US & loc = en_us«,»

'cookiestring': "MM_TRIALS = 12345".

'resetdownload': false,

'sequential': false,

'originonly': true

}

},

'urlsetid': '588607797 '.

},

'204237093 ':

{

'URL ':

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.d mg:

{

'peerboost': false,

'wait': true,

'checkcontentmd5': false,

'usecontentdisposition': false,

"resumefilename": "Adobe_Captivate_6_English_Mac",

'urlSetId': 204237093,

'automatic' break: 30,.

«'resumeurl': 'http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resu me.cfm? urlSetId = 204237093 & language = en & downloadName = Adobe_Captivate_6_E nglish_Mac & product = captivate_EN_US & loc = en_us«,»

'cookiestring': "MM_TRIALS = 12345".

'resetdownload': false,

'sequential': false,

'originonly': true

}

},

'urlsetid': '204237093 '.

},

'517068062 ':

{

'URL ':

{

"http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.d mg:

{

'peerboost': false,

'wait': true,

'checkcontentmd5': false,

'usecontentdisposition': false,

"resumefilename": "Adobe_Captivate_6_English_Mac",

'urlSetId': 517068062,

'automatic' break: 30,.

«'resumeurl': 'http://trials3.adobe.com/DlmResumeLink/www.adobe.com/cfusion/tdrc/resu me.cfm? urlSetId = 517068062 & language = en & downloadName = Adobe_Captivate_6_E nglish_Mac & product = captivate_EN_US & loc = en_us«,»

'cookiestring': "MM_TRIALS = 12345".

'resetdownload': false,

'sequential': false,

'originonly': true

}

},

'urlsetid': '517068062 '.

}

}

}

}{

"updates":

{

"files":

{

«0:http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin«:»»

{

'prevNumHashFailures': 0,

'prevFailedBytes': 0,

'uniquerecv': 1048576,

'totalRecvWithOverhead': 1295174,

"localurl": 'http://127.0.0.1:9421 / api? function = serveFile & cid = 0 & url = http %3% 2f % 2fcl ient.akamai.com%2fmisc%2fdev%2ftest-objects%2fquery-auth%2frand-1MB.bi n.

"contenttype': ' application/octet-stream."

'totalrecv': 1274400,

'searchBlackout': true,

"suberror": 0.

"url": "http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",

'verifiedBytes': 1048576,

"authToken": "B9AEABE14811798F125A9ACF6C7E10FF",

'servableProgress': 1048576,

"appName": "Akamai."

'prevPeerRecv': 855040,

'lastMTime': 1365526501,

'enableOpenFile': true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/mis c/dev/test-objects/query-auth/rand-1MB.bin."

'failedBytes': 0,

"startTime": 1365526494.

'hashBlockSize': 1048576,

'completeMTime': 1365526501,

'sentSRStartMsg': true,

"cid": 0.

"progress": 1048576,

"integrityVersion": "99844054d939b97221563594cdae8df21b946afd",

'validPath': true,

'gotSettings': true,

'enableEndgamev2': false,

'size': 1048576,

"name': ' rand - 1 MB .bin,"

'prevVerifiedBytes': 1048576,

"integrityHashAlgorithm": "SHA1"

'prevHashlessBytes': 0,

'firstByteCount': 0,

'peerForSpeed': false,

'error': 0,

'prevTotalRecv': 1274400,

'cacheTimestamp': 1365526501,

'newDownloadMechanism': true,

'downloadingTime': 6967964,

'enableEndgameForHttp': true,

'sequential': false,

'delayHttp': 0,

'lastByteCount': 0,

"integritySignature": "' 5 1 AES-128-CBC QMT5zfX0p2QbO / ZZZ9mbZZ54ILrG7S7ndRVkvHBChRBVPskdRLqSS9MpeVzGIvLy6OSf + sMl0bKFn5uL9IJ8qRa/fuc6 + D8jYZwRt5R2M6e64rifdF5iw0KWVMDZs1bBRHQAaF + Q7EX dd7pv5TE2jg1Q + Tv / 1 l/oP2NCN6/pb53XXz2j36olQctXrZAXGb6156wyZ8R433g1T68IZ B5N8g ==", "

"timeTaken": 6967750.

"originurl": "http://client.akamai.com/misc/dev/test-objects/query-auth/rand-1MB.bin",

'committed': true,

"srid": "TK6I98P93P",

"owner": "raimey,"

"ghosts":

[

"23.62.100.140,"

'23.62.100.157 '.

],

'targetSpeed': 2147483647.

'sentSrDlComplete': true,

'peerrecv': 855040,

'hashlessBytes': 0,

"numHttpRequests": 3.

"status": "COMPLETE."

"transaction ID": 670703907,

'originOnly': false,

"queryAuth": "token = 12345"

},

«0:n http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bi«:»»

{

'prevNumHashFailures': 0,

'prevFailedBytes': 0,

'peerrecv': 1026048,

'sentSrDlComplete': true,

'uniquerecv': 1048576,

'totalRecvWithOverhead': 1470783,

"contenttype': ' application/octet-stream."

'totalrecv': 1443432,

"url": "http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bi n",

'verifiedBytes': 1048576,

"authToken": "DC6D7D58BEF29BD8C0E73992E56AA7B7",

"suberror": 0.

'prevPeerRecv': 1026048,

'servableProgress': 1048576,

"appName": "Akamai."

'lastMTime': 1365526493,

'searchBlackout': true,

'failedBytes': 0,

'enableOpenFile': true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/mis c/dev/test-objects/cookie-auth/rand-1MB.bin."

"startTime": 1365526485.

'hashBlockSize': 1048576,

'completeMTime': 1365526493,

'sentSRStartMsg': true,

"cid": 0.

"progress": 1048576,

"integrityVersion": "f153a7f77da3f94a01107ed9347db49462159aa4",

'validPath': true,

'enableEndgamev2': false,

'size': 1048576,

"name': ' rand - 1 MB .bin,"

'prevVerifiedBytes': 1048576,

"integrityHashAlgorithm": "SHA1"

'prevHashlessBytes': 0,

'firstByteCount': 0,

'peerForSpeed': false,

'error': 0,

'prevTotalRecv': 1443432,

'cacheTimestamp': 1365526493,

'newDownloadMechanism': true,

'downloadingTime': 7857861,

'enableEndgameForHttp': true,

'sequential': false,

'delayHttp': 0,

'lastByteCount': 0,

"integritySignature": "' 5 1 AES-128-CBC lUokOCmjinsvqP/A2btT51DeR8WDRTVygyqJuCNw48eKyOTItGVoMQw4124fNTdRhlbeM/TrsgbSladWuuUv95HxNTyLR5x6mo017K3xZZc7qXo73K8j62ObBkfLwYA6zeO / / BeXOYZajEnKmKD5lt0ssPFmI2h5sgFBW6GCcbRt + JmiU3xKH/WZK4 DK2tb8", "

"timeTaken": 7857635.

"originurl": "n http://client.akamai.com/misc/dev/test-objects/cookie-auth/rand-1MB.bi',.

'committed': true,

"srid": "E4MHYQJH9K",

"localurl": 'http://127.0.0.1:9421 / api? function = serveFile & cid = 0 & url = http %3% 2f % 2fcl ient.akamai.com%2fmisc%2fdev%2ftest-objects%2fcookie-auth%2frand-1MB.b in. "

"owner": "raimey,"

"ghosts":

[

'23.62.100.140 '.

],

'hashlessBytes': 0,

"numHttpRequests": 3.

"status": "COMPLETE."

"transaction ID": 375175424,

'targetSpeed': 2147483647.

'gotSettings': true,

'originOnly': false

},

«0:http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin«:»»

{

'prevNumHashFailures': 0,

'prevFailedBytes': 0,

'uniquerecv': 1048576,

'totalRecvWithOverhead': 1542325,

"contenttype': ' application/octet-stream."

'totalrecv': 1490944,

'searchBlackout': true,

"suberror": 0.

"timeTaken": 10992325.

'servableProgress': 1048576,

"appName": "Akamai."

'prevPeerRecv': 1200128,

'lastMTime': 1365526485,

'enableOpenFile': true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/mis c/dev/test-objects/basic-auth/rand-1MB.bin."

'failedBytes': 0,

"startTime": 1365526474.

'hashBlockSize': 1048576,

'completeMTime': 1365526485,

'verifiedBytes': 1048576,

"url": "http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin",

"authToken": "3D7D434F6AD8AE7E138F1F89E486A025",

"transaction ID": 428527127,

'sentSRStartMsg': true,

"cid": 0.

"Basic authentication": 'bmV0c2Vzc2lvbjpwYXNzd29yZA ==',

"progress": 1048576,

"integrityVersion": "42d107726acd0bf5fce2d39a42d9474f75e44af8",

'validPath': true,

'gotSettings': true,

'enableEndgamev2': false,

'size': 1048576,

"name': ' rand - 1 MB .bin,"

'prevVerifiedBytes': 1048576,

"integrityHashAlgorithm": "SHA1"

'prevHashlessBytes': 0,

'firstByteCount': 0,

'peerForSpeed': false,

'error': 0,

'prevTotalRecv': 1490944,

'cacheTimestamp': 1365526485,

'newDownloadMechanism': true,

'downloadingTime': 10992557,

'enableEndgameForHttp': true,

'sequential': false,

'delayHttp': 0,

'lastByteCount': 0,

"integritySignature": "' 5 1 AES-128-CBC sbNAgPQMgMSmzSjlYM91y9IdbCUMlF5de + s5X4pVTq8SojyiBxxwlYyjuAIXTQqlKyPF5 f1b1O2Xo0 / CpiuIqNOtPiWovaQo44vYGL + HwJW04NA + ptquOxZGtb9l07pqOerMz/6ctso H3tETpr9vbWd1jQWeriMGr6qA36YT3US0WbRm6N5lXqddPvh + EB4f", "

"originurl": "http://client.akamai.com/misc/dev/test-objects/basic-auth/rand-1MB.bin",

'committed': true,

"srid": "F64QE31GWY",

"localurl": 'http://127.0.0.1:9421 / api? function = serveFile & cid = 0 & url = http %3% 2f % 2fcl ient.akamai.com%2fmisc%2fdev%2ftest-objects%2fbasic-auth%2frand-1MB.bi n.

"owner": "raimey,"

"ghosts":

[

'23.62.100.140 '.

],

'targetSpeed': 2147483647.

'sentSrDlComplete': true,

'peerrecv': 1200128,

'hashlessBytes': 0,

"numHttpRequests": 35.

"status": "COMPLETE."

'originOnly': false

},

«0:https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin«:»»

{

'size': 1048576,

'prevNumHashFailures': 0,

'prevFailedBytes': 0,

'peerrecv': 1347584,

'sentSrDlComplete': true,

'searchBlackout': true,

'uniquerecv': 1048576,

'totalRecvWithOverhead': 1589290,

"suberror": 0.

'servableProgress': 1048576,

"appName": "Akamai."

'prevPeerRecv': 1347584,

'lastMTime': 1365526473,

'failedBytes': 0,

'enableOpenFile': true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/mis c/dev/test-objects/no.-auth/rand - 1Mo (2) .bin,"

"startTime": 1365526463.

'hashBlockSize': 1048576,

'completeMTime': 1365526473,

'sentSRStartMsg': true,

"cid": 0.

"progress": 1048576,

"integrityVersion": "9a5fa59976efbff28e6a78e1870a6c935a0f3fb1",

'validPath': true,

'enableEndgamev2': false,

"name': ' rand - 1 MB .bin,"

'prevVerifiedBytes': 1048576,

"integrityHashAlgorithm": "SHA1"

'prevHashlessBytes': 0,

'firstByteCount': 0,

'peerForSpeed': false,

'error': 0,

'prevTotalRecv': 1523712,

'cacheTimestamp': 1365526473,

'newDownloadMechanism': true,

'downloadingTime': 10291676,

'enableEndgameForHttp': true,

'sequential': false,

'delayHttp': 0,

'lastByteCount': 0,

'integritySignature': "5 1 AES-128-CBC U8cfAdOvX53FzyuBPpCiKq8kjUIydTvcGzZ1LOzydcFFIiw + boatA4YC/96vDtJ0dx1Gv BulTMbNvvfQ21aUsGqNVOVxc8yL2Rtc7OMS5bLuEteTcWW7/74gGA9yl/vS5l0N/DH4OWT y9WGHhpnPcwGdMogykA0utctdgqT0D5JRbZa9bmgbjwRIdpwmMZ7I,"

"timeTaken": 10291474.

"originurl": "https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

'committed': true,

"srid": "MU8L50IER9",

"owner": "raimey,"

"ghosts":

[

'23.62.100.161 '.

],

"url": "https://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

'verifiedBytes': 1048576,

"localurl": 'http://127.0.0.1:9421 / api? function = serveFile & cid = 0 & url = https %3% 2f % 2fc lient.akamai.com%2fmisc%2fdev%2ftest-objects%2fno-auth%2frand-1MB.bin, "

'hashlessBytes': 0,

'numHttpRequests': 39,.

"status": "COMPLETE."

"transaction ID": 664434707,

'targetSpeed': 2147483647.

'gotSettings': true,

"contenttype': ' application/octet-stream."

'totalrecv': 1523712,

'originOnly': false

},

«0:http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin«:»»

{

'size': 1048576,

'prevNumHashFailures': 0,

'prevFailedBytes': 0,

'peerrecv': 1302528,

'sentSrDlComplete': true,

'searchBlackout': true,

'uniquerecv': 1048576,

'totalRecvWithOverhead': 1662962,

"suberror": 0.

'servableProgress': 1048576,

"appName": "Akamai."

'prevPeerRecv': 1302528,

'lastMTime': 1365526462,

'failedBytes': 0,

'enableOpenFile': true,

"path":"/Users/raimey/Applications/Akamai/Cache/client.akamai.com/mis c/dev/test-objects/no-auth/rand-1MB.bin."

"startTime": 1365526453.

'hashBlockSize': 1048576,

'completeMTime': 1365526462,

'sentSRStartMsg': true,

"cid": 0.

"progress": 1048576,

"integrityVersion": "83c3ba74f4a95ccf51ea79f58772864545fa422f",

'validPath': true,

'enableEndgamev2': false,

"name': ' rand - 1 MB .bin,"

'prevVerifiedBytes': 1048576,

"integrityHashAlgorithm": "SHA1"

'prevHashlessBytes': 0,

'firstByteCount': 0,

'peerForSpeed': false,

'error': 0,

'prevTotalRecv': 1613376,

'cacheTimestamp': 1365526462,

'newDownloadMechanism': true,

'downloadingTime': 8823971,

'enableEndgameForHttp': true,

'sequential': false,

'delayHttp': 0,

'lastByteCount': 0,

"integritySignature": "' 5 1 AES-128-CBC WsgpexCsLpfELz6IWq01BfkUi8nlTwtoRFE6OqKpAy4Mge8s2wHd1UQOOnalNeumM6792 HSDdvrn / + O7M S8ec0W185JCmt7yD96UhChyBRTrEBxC0GwjF1Cq4iQddxVNfQo1ejX1uK8 + Da + 3XBdbXh5mongpMaxwuSsAqzaaYZus5HBqa7vueiPEjHuMa3XC", "

"timeTaken": 8823672.

"originurl": "http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

'committed': true,

"srid": "GVJT7T6P27",

"owner": "raimey,"

"ghosts":

[

"23.62.100.140,"

'23.62.100.157 '.

],

"url": "http://client.akamai.com/misc/dev/test-objects/no-auth/rand-1MB.bin",

'verifiedBytes': 1048576,

"localurl": 'http://127.0.0.1:9421 / api? function = serveFile & cid = 0 & url = http %3% 2f % 2fcl ient.akamai.com%2fmisc%2fdev%2ftest-objects%2fno-auth%2frand-1MB.bin, "

'hashlessBytes': 0,

"numHttpRequests": 3.

"status": "COMPLETE."

"transaction ID": 269722074,

'targetSpeed': 2147483647.

'gotSettings': true,

"contenttype': ' application/octet-stream."

'totalrecv': 1613376,

'originOnly': false

},

«0:http://trials3.adobe.com/AdobeProducts/CPTV/6/osx10/Captivate_6_LS12.d mg«:»»

{

'searchBlackout': true,

"startTime": 1365523437.

'prevNumHashFailures': 0,

'totalRecvWithOverhead': 13368644,

'uniquerecv': 13081600,

'prevFailedBytes': 0,

"timeTaken": 76991836.

'size': 2066340737,

'hashBlockSize': 2097152,.

"verifiedBitmask": "+ AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA is",

'failedBytes': 0,

'enableEndgamev2': false,

'enableOpenFile': true,

"path":"/Users/raimey/Downloads/Captivate_6_LS12.dmg.part,"

'gotSettings': true,

'numHttpRequests': 440,.

'hashlessBytes': 0,

"status": "FORBIDDEN."

'sentSRStartMsg': false,

"cid": 0.

"progress": 12163072.

"integrityVersion": "df91c70c95e3868d46d12c3536d67e31efbada14",

'validPath': true,

'committed': true,

"srid": "G326U1OY8Y",

'urlSetIds ':

Hi Inkwoman,

Please contact the Support from Adobe.

Please use the below mentioned instructions to download and install 6 Captivate for MAC:

  • Then login with your Adobe ID and password (if necessary).
  • Then copy and paste the below mentioned URL in the same window, as shown below:

http://trials3.Adobe.com/AdobeProducts/CPTV/6/OSX10/Captivate_6_LS12.dmg

  • Then press enter on the keyboard and save the file mentioned above, one by one in the folder created on the desktop.
  • Then click on the DMG file to extract and install 6 Captivate.
  • Once the file is extracted and install Adobe Captivate 6

Please let me know if you face any problem when downloading the software

Thanks and greetings

Loveesh

Tags: Adobe Captivate

Similar Questions

Maybe you are looking for

  • ThinkPad T430s - the touchpad buttons not working not

    I have 64 bit Windows 10 installed on my device to score Synaptics Thinkpad T430s. driver version is 19.0.17.27. My problem is that the buttons below the touchpad will stop randomly work and after some time buttons started working again. Also, cursor

  • HP Docking Station EN488AA - part number for power adapter

    Hello I have a HP Compaq nx8220 laptop, with HP Docking Station EN488AA. Unfortunately I lost the power supply for the docking station. I always have the power supply for the laptop itself (393955-001), but they do not plug in to the docking station.

  • How to restore my Skype account?

    find my Skype account

  • Graphics driver and the/3 GB switch on x 61

    Hello I use Windows XP (32 bit) and after I installed an upgrade 2GB bought recently (bringing the total to 4 GB), I added the switch/3 GB to the boot.ini file so that the system to recognize fully the RAM installed. The problem as a result of applyi

  • Cisco SG300 SNMP with cacti

    I installed Cacti on ubuntu 14.04 and I'm trying to add a Cisco sg300. If the switch is configured like this:Server SNMP My Office locationSNMP Server contact [email protected] / * /SNMP community - server MyC0mmun1ty ro 192.168.10.25 view by default