Disable grayed out option

Good Morning-

I need to disable my old installation of Acrobat Pro XI to reinstall it on a new hard drive after that Win 10 watered my old one.

I tried to install it again on my new hard drive and he went nuts.  I guess that this request would exceed the number of machines that I can have it installed on my license.

I tried to disable my Acrobat from my old hard drive, but the ability to do it is grey so I can't.  And Yes, I live on the internet.

Any ideas?

Oh and Ralph.

The bombing of the repair facility sounds like it is because you have not enough resources on the machine to run the installation of Adobe still (to 'repair').

1.) make sure that you are logged as administrator, preferably the same administrator who has initially installed Adobe.

Closing 2.) all programs that you have open (including your browser).

3.) turn off and unload the memory of any antivirus, antispyware, anti-malware program. Also temporarily disable the firewall.

4.) every possible icon at the bottom right near the time that can be disabled, off, you leave, should be.

5.) If you have programs that emit continuously like iCloud, OneDrive, Carbonite, iBackup, or similar, to pause or disable them.

It seems that if you have not work not enough memory (RAM) to install Adobe.  If you turn on anything and everything you can, you should be able to do the installation.  (You can also run MSConfig to the "run" line and restarted with EVERYTHING off, then run repair from Adobe, then run MSConfig again to reactivate all.)

If you can't ALWAYS run the repair, I suggest to download an msi install Adobe or exe that corresponds to your version number. Maybe the CD or the executable file you are trying to install from is now OLDER than the version that is on your computer, because automated updates.  If this is the case, you are unable to repair a newer version of the software with a set of installation files.

I hope that you are able to understand what you need.  BTW, I first tried thinking of UNINSTALLING Adobe that would automatically turn off, but it did not.  I had to reinstall it, and then find a way to turn it off until I could lead to move the license to another computer.

Good luck.

Maria

(Tech Consultant to the legal industry on Los Angeles Westside 28 years)

Tags: Acrobat

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