Distributed form stopped collecting responses

I created a form using Acrobat X command and distributed via Acrobat.com to collect answers on our local server.  The process was working well for the past two months, but suddenly it stopped working this week.  I can see the tracker that are yet to come in the responses, but when we select "view responses", the answer is that there is no update.

1.jpg2.jpg

Another problem is that the response file have strongly increased in size even if collect responses are recorded and archived every day.  It has become very large.

When the original was created, it has been recorded as an Reader Extended PDF - enable additional features.  Is it possible that this is the origin of the problem?

Can someone help me with this?

Thank you

Try this fix:

1. Close all versions of Acrobat/Reader running
2. Using the Task Manager to kill AdobeCollabSync.exe
3. Move the folder Synchronizer go to C:\Documents and Settings\sandeepverma\Application Data\Adobe\Acrobat\10.0 on your desktop
4. Reopen your Acrobat form for follow-up, you will notice that the answers to the form are available

On Vista and Windows 7: find the folder in C:\Users\\AppData\LocalLow\Adobe\Acrobat\10.0 Synchronizer

Replace SandeepVerma with your user name.

Reopen the file _Response and try. He begins to receive answers.

Please let me know for any confusion

There was an update to Acrobat.com server and this will create the file updated on the machine. Thank you for your patience guys... Njoy use...!

~SaVe

Tags: Acrobat

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