DJ T1500 ejects roll charge 1 overnight

Just installed a brand new T1500 DJ a few weeks ago. Double roll printer. Customer says that, from the first day, the printer ejected the paper roll in the day 1 (smooth or 914mm bond paper).  They print a few images a day all very well. Then, when they arrive the next morning paper is ejected. Any suggestions? Or should I call HP for warranty serivce?

The Possible cause may be the reel moving media out of Park position.

This can happen when the printer goes into sleep mode in order to undersnd the issue, I recommend

1. update the firmware to the last

2 set the time to wait as short as possible sleep mode (2 minutes) - check if the problem occurs when the printer between or out of standby mode

Call the HP Support understand the point above so that it will reduce troubleshooting time.

The printer may also need an adjustment of the reel.

Tags: HP Printers

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