Double entry of serial number for resettlement

I have a Macbook Pro 2010 and 2013. I had problems with the 2010 so I had to wipe the HD, then reinstall the software several times to do things. I had, as permitted, the same Acrobat Pro XI on Mac. This last time, I had to enter the serial number twice: the 1st time just before he installed, then a second time. However, the second time I had to enter the serial number, I had to choose which version I've installed in a drop-down menu, but Macbook Pro XI wasn't a choice, the closest being Acrobat Standard XI. So, I can't open the program. It's the first resettlement that this problem has occurred.

If you are prompted twice, it is because your first serial number (for xi pro) is an upgrade from a previous version.  After the introduction the installation program checks for a product calling.  lack of finding one, you will be prompted to select a product calling it and enter its serial number (those of the previous version).

Tags: Adobe

Similar Questions

  • I have a serial number for Acrobat standard xi, where I have entries, it?

    I have a serial number for Acrobat standard xi, where I have entries, it?

    I try to install standard Acrobat Xi, but it directly affects the download pro XI. Why does do that?

  • During installing After Effects CS6, after the number of input series - report «we are unable to validate the serial number for Adobe After Effects CS6.» Please contact the support. »

    During installing After Effects CS6, after the number of input series - report «we are unable to validate the serial number for Adobe After Effects CS6.» Please contact the support. »

    What are the blocker of Adobe which affects the serial number validation processes.

    Follow the procedure below:

    • Remove all entries that has name of adobe. Then close the Textedit, it will Autosave.
    • Make sure that there is no entry of Adobe on the inside.
    • Then copy and paste the Hosts file in folder etc.
    • We replace the modified hosts file that we had copied on the desktop with the original Hosts file inside the folder etc.
    • When you are prompted, the authentication by password Mac,
    • Be sure to select the option Replace ...
    • Once you have replaced the Hosts file, double click on it again and check if the Hosts file is free of Adobe entries.

    Then try to activate the CS 6 apps using the serial number, it shud work.

    Let me know if you face any problem.

  • Why can't Adobe give me a serial number for PES?

    I have a copy of PSE12. It is one of the versions combined with Premiere elements.

    It has never been installed before.

    • I sent Adobe proof of purchase
    • I sent Adobe Student ID proof

    All this goes back and began July 16

    • on July 29 I followed what I have not heard anything
    • On 1 August, still no response, so I followed again
    • On 4 August, still no response, so I followed again
    • On 7 August, still no response, so I followed again
    • On 9 August, still no response, so I followed again

    But let's look at a few details...

    Adobe staff: We have escalated this case to our higher authority and senior level, they will answer you promptly so please don't worry about this

    Me: How long should I expect to wait however? I thought it was up to 72 hours and it approximates that.

    Adobe staff: you have to wait the 36-72 hours

    Adobe staff: I see that you have invested a lot of time and effort in order to solve this problem.  I sincerely apologize for the inconvenience caused to you.

    Adobe staff: I'm sure they'll get back to you as soon as.

    Me: Its been almost 72 hours since the last time I did contact.

    Adobe staff: I understand your situation that you're very frustrated on our part but we will certainly work on it we have increased the cases they will get ack.

    Then

    Adobe another staff member: I understood that you need help to activate your product, is that correct?

    Me: Yes I need the serial number.

    Me: Here's some of my last conversation with XXXXX

    Me: XXXX: I increased your case to our senior team, they will validate proof of eligibility and they will provide you with the serial key with in 48-72 hours.

    Me: I learned more than 6 days ago and still haven't heard.

    Adobe another staff member: I apologize for the inconvenience.

    Adobe another staff member: , But don't worry this time, you will get the serial key with in 48-72 hours.

    Adobe another staff member: Please give me the serial number.

    Me: ??? What you mean?? You're not supposed to give me the serial number?

    Adobe another official :: Please give me the serial number you used.

    Me: I've never had one, this is why I plead for a

    Adobe another official: No worries, I will help you in this matter.

    Adobe another official: I ask you to give me your e-mail ID.

    Me: I do not have

    Adobe another staff member: No worries, I checked your previous case and found that your file has been forwarded to our senior team but new serial number was provided to you because your secondary email address was required, but as you say that you have no matter what alternative email address so I have to climb this new case for our senior team.

    Adobe another staff member: Should be more than 48 to 72 hours.

    Me: You are the first person to ever ask the secondary e-mail address.

    Me: Whenever I have contact support they always say that it will take 48-72 hours, but he never gets sorted.

    Adobe another official: I apologize for the inconvenience.

    Adobe another official: perfectly, I understand your concern, but I asked for the identification of another email because you might have used this id to buy the product.

    This continues for a bit and then...

    Adobe another staff member: I'll have to escalate this matter again so that we can provide you with a new serial number.

    Me: What happened to the last climbing? It ceases to be ecsalated, but nothing is done about it

    Me: For example THAT XXX degenerated and I have never heard of anyone

    Adobe another official: I understand your concern, but what I can do

    Me: What happened to the last climbing well? Why I never heard back

    Adobe another staff member: If you'll check we sent an e-mail to you about the same thing.

    Me: Yes and that's what he said, "we have not heard from you in awhile on this matter and we would like to know how things go. If your problem is still not resolved, please let us know so that we can help you further. »

    Me: This is the reason why I am contacting you because XXXX said I would have the serial code within 48-72 hours.

    Adobe another staff member: I have this degenerate again so that we can provide you with a new serial number.

    Me: , but what happened to the last climbing?

    Adobe another staff member: I would like to inform you that in the previous case, the agent forgot to ask your secondary email address.

    Staff member a different Adobe:: Is there anything else I can help?

    Me: Not at this stage. Just to double check, you say I have the serial number in the 72 h?

    Adobe another official: Yes, you are right.

    Still no serial number... and several sessions later contact...

    Me: , I continue to do what you're asking and Dungeon of people telling me to wait. I did what you ask and said I have, but no one ever gives me the code. why they say I get the serial number, but nobody never sends?

    Adobe another official : I understand his taking time, but our concern is not only to solve this question but also fixing the root cause of the problem, so that in the future you don't face any kind of questions yet once because we respect you and respect your time.

    Me: so what is the root cause of the problem? are why some members of the staff of adobe cat tells me one thing and then other employees tell me something different?

    Adobe another official: This is what works on our level 2 and they will be able to answer revisit you this case.

    Me: When can I expect to hear from them, I've never heard of them. I get just the people who want us to wait. I waited long enough

    And here we are... Im still waiting. Email only I get Adobe is the one that says address can not receive messages. I have explained this to them but on the cat that they insist, I respond to e-mail. I repeat can not because it's a non-answer address.

    So may I have fact all asked of me all I want is a serial number for a product that I own. why is it also a difficult process and why the staff give me different information each time that I contact you?

    I had dealt with the cat, a few times since the foregoing and kept work around the race. I even used the section complaints from the Adobe site and no has not heard back in the allotted time.

    I went back to discuss today because I was f & * ked out at this stage...

    Finally got a support chat staff member who was willing to take responsibility and actually done something about this.

  • Serial number for photoshop elements 13 does not. I know it's the right number and even checked it in 'my products' on my account, but when I entered the number, I said this is not valid.

    Hello

    I have a new computer, and I'm putting my program 13 elements of photoshop on it. Unfortunately, my serial number for photoshop elements 13 does not work. I know that this is the right number. I double checked the 'my products' my account Adobe, but when I enter the article number, I told myself that is not valid.

    I've been using the serial number is: xxxx xxxx xxxx...

    If you could help me out, that would be great!

    Thank you

    In the fourth set the last missing figure: xxxx xxxx xxxx xxxx xxxx 544_

    Please check the serial number again.

    Concerning

    Stéphane

  • Installed Acrobat XI Pro and when to enter the serial number, I get "we are unable to validate this serial number for Acrobat pro XI.

    It's a brand new facility for Acrobat Pro XI during entry of the series numer I get we are unable to validate this serial number for XI Acrobat pro. Please contact Customer Service"this serial number has not been used before and I checked the number several times?

    Hi melissam39162670,

    Can you please let me know the exact error message or you can share a screenshot of the error message?

    Just make sure that you paint or hide the serial key before inserting the screenshot of the message.

    It calls for a release candidate?

    Kind regards

    Nicos

  • I have creative cloud for Photo (Photoshop and Lightroom) and I pay every month. I have everything installed and everything works except that when I run applications, Adobe Application Manager keeps asking me to register. I never had no serial number for

    When I started my monthly plan for creative cloud for Photo (Photoshop and Lightroom), never got a serial number for these applications. How can register them?

    Creative cloud do not need a serial number. or activation code it will use your Adobe ID on which you bought the creative cloud composition. Where the purchase of the CC is full no problem billing can

    If you need to sign in with your Adobe ID and password to activate the composition of the cloud.

    Disconnect & reconnect the CC desktop application.

    In case it is not signing in successfully, please try the following:

    I do not know what operating system, you work on so I give you a few steps windows and MAC:

    Windows:

    In windows 7 go to the following location:

    / Windows/system32/drivers/etc

    1. find the file "hosts".

    2. open it with Notepad

    3. check if you have any input for Adobe

    4 remove the entries and try again to launch any product of CC

    Mac:

    1. click on 'Go' and navigate to/private/etc

    2. open the 'hosts' file and departure for all entries for Adobe.com

    3 remove the entries and save the file

    4. try to launch again any product of CC

    You can consult:

    http://helpx.Adobe.com/creative-cloud/KB/CCM-prompt-serial-number.html

    http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-i ssues.html.

    Please let us know if it worked.

  • Where is the serial number for onenote?

    I just bought a Satellite A50, which came with already installed Onenote. I tried to run it, but it needs a serial number, where can I find it? I have tried the one at the bottom of the laptop, but it is the serial number for XP, OneNote.

    Thanks for any help.

    Hello

    normally when Toshiba adds some licensed software will add also that the serial number with the exception of the software is only a trial version!

    I don't know how this is handled with the A50.

    Goodbye, Meier

  • iPhone 6s more repair - confirmation of the serial number for the new phone

    Hello

    I sent my phone in for repairs recently and received a new one. Of course, the new phone has a different serial number and I want to sell it. How can I get confirmation that the iPhone I received instead of the iPhone, I sent is what I got? The buyer expects me to have a confirmation from Apple that says I sent them a phone with serial number 'X' and they sent me a serial number "Y". I have no way to confirm this, it is very urgent.

    IIR, you got it in the mail, it should have a packing slip that accompanies it with serial number for information.  who can be paired the phone room in settings/general/about.  Should not your old phone number because it is no longer relevant. Warranty info can be obtained with the new serial number

  • Where can I find the serial number for Final Cut Studio?

    Where to find the serial number for Final Cut Pro 6?

    The serial number is printed on two stickers affixed to the "Software Installation" booklet which came bundled with Final Cut Studio.

    -DH

  • where can I find the serial number for my Virtual PC 6?

    I have Mac OSX 10.4 computer and Im tryin to install a USB wireless adapter because the MAc I have is so old that it doesn't have wireless connectivity.  But when I go to install the virtual PC USB stands up and says that I must have my serial number for Virtual PC that was bought for the computer years ago.  How can I get the serial number with the intallation process?

    Hello

    Thank you for visiting the Microsoft answers community site. The question you posted would be better suited in the TechNet. Please visit the link below to find a community that will support what ask you

    http://social.technet.Microsoft.com/forums/en-us/w7itprovirt/threads

    I hope this helps.

  • Pavilion dv6: find the serial number for stolen laptop

    My Pavilion dv6 was stolen and I can't find where I wrote the serial number. Is there anyway to find the serial number for the police? I have the system when I bought it, I created the restore disks.

    The HP box it was delivered has the serial number on an outer label with a bar code.

  • Where is the serial number for Windows 7?

    Just got my Edge 13, and I was wondering where I would find my serial number for Windows 7 Home Premium? Normally, there is a stick on the bottom of laptops with this information?

    Hi and welcome to the forum!

    Look in the battery compartment, it should be there.

    I hope this helps.

  • BIOS / master password (serial number) for sony VGN-SZ433N

    BIOS / master password (serial number) for sony VGN-SZ433N

    Hello

    the BIOS password are you referring?
    your computer is locked?

  • Message 'the underlying connection was closed unexpectedly' when you enter the serial number for the weather and wildlife program.

    Original title: message "the underlying connection was closed unexpectedly.

    I use an updated, newly installed Windows 7 Home Premium from Windows XP. I downloaded and installed a program called the weather and wildlife and when I enter my serial number for verification in order to access the program I get an error box that says: "the underlying connection was closed: the connection was closed unexpectedly."

    I tried to disable the firewall, but this does not solve the problem. I do not have antivirus software installed so that either cannot interfere.
    Any suggestion will be highly appreciated!

    Hello Srimadhwa,

    Thanks for your suggestions. The internet connection works properly on the computer.
    When I wrote my first question I had difficulties to access weather data and wildlife in every web browser I've used. For example, I tried to download the software from the download page of W & W and in Explorer, it would get a page that says "Cannot display Page". Other browsers had other types of errors. Finally, the company sent me a file of the program that I installed but then when I entered the serial number, I would get the message "the underlying connection was closed unexpectedly.
    This morning I tried again to download the program from the W & W page and also to enter my serial number for the installed program and it seems that the W & W database is connected successfully, but now I get a message saying that the serial number is invalid (which is certainly not the case).
    Since for some unknown reason the databased WW can now access my computer I have now will contact the company to see why my serial number is rejected.
    Thanks a lot again!

Maybe you are looking for