Why can't Adobe give me a serial number for PES?
I have a copy of PSE12. It is one of the versions combined with Premiere elements.
It has never been installed before.
- I sent Adobe proof of purchase
- I sent Adobe Student ID proof
All this goes back and began July 16
- on July 29 I followed what I have not heard anything
- On 1 August, still no response, so I followed again
- On 4 August, still no response, so I followed again
- On 7 August, still no response, so I followed again
- On 9 August, still no response, so I followed again
But let's look at a few details...
Adobe staff: We have escalated this case to our higher authority and senior level, they will answer you promptly so please don't worry about this
Me: How long should I expect to wait however? I thought it was up to 72 hours and it approximates that.
Adobe staff: you have to wait the 36-72 hours
Adobe staff: I see that you have invested a lot of time and effort in order to solve this problem. I sincerely apologize for the inconvenience caused to you.
Adobe staff: I'm sure they'll get back to you as soon as.
Me: Its been almost 72 hours since the last time I did contact.
Adobe staff: I understand your situation that you're very frustrated on our part but we will certainly work on it we have increased the cases they will get ack.
Then
Adobe another staff member: I understood that you need help to activate your product, is that correct?
Me: Yes I need the serial number.
Me: Here's some of my last conversation with XXXXX
Me: XXXX: I increased your case to our senior team, they will validate proof of eligibility and they will provide you with the serial key with in 48-72 hours.
Me: I learned more than 6 days ago and still haven't heard.
Adobe another staff member: I apologize for the inconvenience.
Adobe another staff member: , But don't worry this time, you will get the serial key with in 48-72 hours.
Adobe another staff member: Please give me the serial number.
Me: ??? What you mean?? You're not supposed to give me the serial number?
Adobe another official :: Please give me the serial number you used.
Me: I've never had one, this is why I plead for a
Adobe another official: No worries, I will help you in this matter.
Adobe another official: I ask you to give me your e-mail ID.
Me: I do not have
Adobe another staff member: No worries, I checked your previous case and found that your file has been forwarded to our senior team but new serial number was provided to you because your secondary email address was required, but as you say that you have no matter what alternative email address so I have to climb this new case for our senior team.
Adobe another staff member: Should be more than 48 to 72 hours.
Me: You are the first person to ever ask the secondary e-mail address.
Me: Whenever I have contact support they always say that it will take 48-72 hours, but he never gets sorted.
Adobe another official: I apologize for the inconvenience.
Adobe another official: perfectly, I understand your concern, but I asked for the identification of another email because you might have used this id to buy the product.
This continues for a bit and then...
Adobe another staff member: I'll have to escalate this matter again so that we can provide you with a new serial number.
Me: What happened to the last climbing? It ceases to be ecsalated, but nothing is done about it
Me: For example THAT XXX degenerated and I have never heard of anyone
Adobe another official: I understand your concern, but what I can do
Me: What happened to the last climbing well? Why I never heard back
Adobe another staff member: If you'll check we sent an e-mail to you about the same thing.
Me: Yes and that's what he said, "we have not heard from you in awhile on this matter and we would like to know how things go. If your problem is still not resolved, please let us know so that we can help you further. »
Me: This is the reason why I am contacting you because XXXX said I would have the serial code within 48-72 hours.
Adobe another staff member: I have this degenerate again so that we can provide you with a new serial number.
Me: , but what happened to the last climbing?
Adobe another staff member: I would like to inform you that in the previous case, the agent forgot to ask your secondary email address.
Staff member a different Adobe:: Is there anything else I can help?
Me: Not at this stage. Just to double check, you say I have the serial number in the 72 h?
Adobe another official: Yes, you are right.
Still no serial number... and several sessions later contact...
Me: , I continue to do what you're asking and Dungeon of people telling me to wait. I did what you ask and said I have, but no one ever gives me the code. why they say I get the serial number, but nobody never sends?
Adobe another official : I understand his taking time, but our concern is not only to solve this question but also fixing the root cause of the problem, so that in the future you don't face any kind of questions yet once because we respect you and respect your time.
Me: so what is the root cause of the problem? are why some members of the staff of adobe cat tells me one thing and then other employees tell me something different?
Adobe another official: This is what works on our level 2 and they will be able to answer revisit you this case.
Me: When can I expect to hear from them, I've never heard of them. I get just the people who want us to wait. I waited long enough
And here we are... Im still waiting. Email only I get Adobe is the one that says address can not receive messages. I have explained this to them but on the cat that they insist, I respond to e-mail. I repeat can not because it's a non-answer address.
So may I have fact all asked of me all I want is a serial number for a product that I own. why is it also a difficult process and why the staff give me different information each time that I contact you?
I had dealt with the cat, a few times since the foregoing and kept work around the race. I even used the section complaints from the Adobe site and no has not heard back in the allotted time.
I went back to discuss today because I was f & * ked out at this stage...
Finally got a support chat staff member who was willing to take responsibility and actually done something about this.
Tags: Photoshop
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