Download of distorted images
Hi, I bought two images in Adobe Stock and downloaded on my pc, but when opened, half is skewed. To download them again, I have to pay once again... What can I do?
Please help, Adobe does not!
Thank you!!
HI Maria,
I have a license and downloaded the two images on my end, and they seem very well without any problems.
There could be a problem of downloading the files under license.
Please try the steps below:
Go to your history of license by clicking on your name on the Web site of the stock, see screen capture below.
Click on the ID file and choose Save to computer for two files one by one.
So, you can download your licensed image again without paying again for her.
Open the file and check if they are corrupt.
Kind regards
Gerard
Tags: Adobe Stock
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