Download the new version of iTunes, error 'there is a problem with this Windows Installer package... »

Original title: Updateing iTunes

I get the message to download the new version of iTunes.  Whenever I've done, it is unable to complete and gives me the following error.

There is a problem with this Windows Installer package.  A program required for this install to complete could not be run.  Contact your support personnel or package.

When you have uninstalled iTunes, did you only use Control Panel > programs and features, or did you follow the instructions here--> https://support.apple.com/en-us/HT204275

If you uninstall everything as described in the document, and then do the installation should work.

See also https://discussions.apple.com/docs/DOC-3551

If you have problems to uninstall the Apple software, see https://support.microsoft.com/en-us/mats/program_install_and_uninstall?wa=wsignin1.0

And if you still have problems to uninstall the Apple software, see http://www.revouninstaller.com/revo_uninstaller_free_download.html (use the free version).

Tags: Windows

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