Downloading program itunes problem

Five times I received the following error message when you download itunes/quicktime.  "An error occurred during the installation of assembly ' pollicy.8.0.Microsoft.VC80.CRT, version ="8.0.50727.4053", type ="win32-policy", publicKeyToken ="1fc8b3b9a1e18e3b"processorArchitecture ="x 86"." See Help and Support for informnation more. HRESULT...

Whenever the error, I removed itunes/QuickTime and started with no result better.  Windows Vista is my operating system

I am a computer illerate and it means nothing to me.  Any help on installing itunes will be greatly appreciated.

Hello bdw4228,

It would be very helpful if you could find the number of HResult after the error, as that would give a lot of information on this module is a failure. You might be able to find in the details of the error in the event log.

You can try to repair the .net framework which could cause problems with the Visual C++ 2005 Service Pack, you are trying to download. I would like to download and install the Windows Installer 4.5 Redistributable. You candownload from the link here. It will update the .NET framework 4.5. Operating system Windows Vista has .NET 3.0 pre installed on the computer. You will need the X 86 version for a 32-bit computer.

Once you have installed the new .NET framework 4.5, then I download the Windows Installer Cleanup utility and remove all references to Bonjeaur, iTunes and Quicktime. Clickhere to download the Windows Installer Cleanup utility. You can use the utility to remove installation information for programs that were installed by using Windows Installer. Remember that Windows Installer CleanUp Utility does not remove the actual program from your computer. However, it will remove the installation files so that you can start the installation, upgrade, or uninstall on.

Now, try reinstalling iTunes.

Please reply back and let us know if this can help.

Thank you

Marilyn
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think

Tags: Windows

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