DV7T-4100 no noise at all - w / Built in speakers, headphones or using the HDMI to the TV connection

Hello and thank you in advance for any help provide you.

DV7T-4100 w/processor i5 M460

Product ID: WW189AV

Home Premium to Windows 7 (64-bit)

My laptop has no sound at all - built in speakers, headphones, even when not connected to my TV via the HDMI port (which is a separate conductor).

2 weeks ago, all the sounds worked. I look at the (and listen to) the videos to youtube using my headphones. I stopped a video and used my laptop until the next day. There isn't any installs or updates applied I know. The next day, I closed Youtube and play words with friends and there was no noise. I restarted the laptop and still no sound.

I have read and worked through many processes and patches found on this and other forums, but did not get his job. Also I tried to restore my laptop fails for before this issie but my restore points (corrupted).

Drivers: The two drivers are present and state that they do not work correctly - this is the current version

ATI high definition Audio Device Date 06/05/2010 Ver 7.11.0.7706

IDT High Definition Audio Codec Date 17/06/2010 Ver 6.10.6289.0

I uninstalled (checked delete the driver for this device) and reinstalled several times.

I uninstalled, shutdown, removed power and battery, which is held from the Start button / stop for 30 seconds and then the and let it reinstall the drivers (they installed automatically when starting, I was not able to run the sp50642.exe I downloaded).

I also used the HP recovery tool and reinstalled the drivers to factory default

I run Microsofts problem finder and reports everything works.

I checked there is no settings enabled or disabled. When I test the speakers 'Sound and headphones' properties, I get "could not play the test tone".

FYI - I did not update the BIOS but I checked and mine is the updated F.29 version but the date is more than 14 days, then the download version of the SP55299.

I appreciate any assistance troubleshooting, you may need to provide. Please let me know any other info I can provide. Thank you

Hi JSHEP500,

I suggest that you perform a backup and restore to an earlier date when the sound worked. Here is a document for using Microsoft System Restore (Windows 7) which explains how to go back to a previous restore point.

If this does not resolve your problem, you will need to recover Windows 7 operating system using Microsoft Windows Backup and Restore.

I hope that this helps, please let me know how it goes.

Thank you and have a great day!

Tags: Notebooks

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