Dynamic links not working does not 2015.3

(10 64-bit Windows - 32 GB of ram - Nvidia gtx980ti driver update 372.70 - AE cc 2015.3 - 13.8.1.38)

Hello

just a clean installed (windows and adobe CC) since the new AE and PR did not work on this workstation.

I have 2 problems with After Effects:

(1) at startup æ freezes on the splash screen. It only works if I do something, like open a window of the browser or by clicking on the start screen, strange but it works.

If I click on the start screen, a Windows error pops out like he was going to crash, and then disappears, AE starts and runs normally.

Clearly, I am not confident this procedure and I want to fix this behavior because whenever I just hope that it starts without accidents. Cannot be like this on a production machine.

(2) I can't restore the soul. By clicking 'queue of the SOUL' does nothing (if SOUL is closed does not even launch it).

If I send with export > add to the queue or manually import in SOUL the computer, when I start the encoding it stucks on "connection to the server of dynamic links. "and nothing happens (I know it takes a while, but I waited 20 minutes!).

Already tried to run both programs as an administrator and an alternative, I found in other posts, but without success.

Thanks for your help.

UPDATE:

Had a session with Adobe.
Create a new Windows admin user and reset the AE preferences (drag the folder in "C:/Users / [username] / AppData/Roaming/Adobe/After Effects ') has solved both problems.

Rating now with the new user or Windows 'Start Menu' and 'Control Center' work... but that's another story!

Tags: After Effects

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