E5-772 Acer Recovery Management not opening point 8.1 Windows

Hello

I tried to get rid of a hijacker rather bad for several weeks and after many attempts, try to remove such malware, support removal programs. I decided to reset my computer by default. When I tried to use recovery management, as long as I got last weekend was the UAC warning and then nothing. I tried rebooting and using Alt + F10, I got a black screen and it remained so until I released the key. So, as a replacement for the packaging of this thing, sending Texas to repair warranty and then be without it for about 3-4 weeks, is there something that I can fix this? I already checked disk management and the recovery partition is still there.

Rick

1. backup your important personal files

2 create a USB factory default recovery disc

http://Acer.custhelp.com/app/answers/detail/A_ID/29934/related/1

http://Acer.custhelp.com/app/answers/detail/A_ID/26287

3. press in and hold the SHIFT key, and then restart your computer

4. navigate in the menu until you find guest

5 wipe clean hard drive with diskpart (link below works on HDDs and SSDS). Be sure to select the correct drive.

http://Forum.crucial.com/T5/the-CRU/reset-your-SSD-to-factory-settings-Windows-Diskpart/BA-p/162503

6. Once you clean your disc, navigate the menu stop and shut down your computer.

7. Insert your factory default recovery USB that you created in step 2.

8. turn on your computer and reset your PC.  When it asks you if you want to repartition the disk, say 'yes '.

Tags: Acer Laptops

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