Editing video or audio in increments the LOWER frame to 1?

Case #0183085485



Update

Wednesday, March 21, 2012 19:59:24 PDT

Open

Thursday, March 15, 2012 16:54:02 PDT

Status

Open - response pending Adobe

Product

Production Premium 5.5

Support contract

Adobe support program

Object

Premiere Pro CS5.5: Audio editing

NOTES & RESPONSES

Customer notes

Wednesday, March 21, 2012 19:59:24 PDT
Once upon a time there was a princess who was very sad. She had discovered that her first animal experiment of company preferred had been kidnapped by a
n Chihuahua misnamed 'El Diablo'. You see, it turns out that El Diablo cannot get a direct response from Technical Support to Adobe® Systems
map what seemed to be a very simple question. So after countless attempts to get the answer to this question, it went quite insan
e and the pigs of India of kidnapping began with the diabolical plan to launch its own software company support led by pigs of India as the
There could eventually offer worse support that he had received benefits. Unfortunately, if someone has barely responded to his futile I question
n a way specific and meaningful. But they did not. And if Guinea Pigs - they must suffer. Be continued?

Notes on the client

Wednesday, March 21, 2012 1:06:19 PM PDT
Hi Christophe,

Please contact Adobe Technical Support. We respond to
the reference to your case for Adobe Premiere Pro.
We would be happy to help and to ensure the best possible service
Help about the case.

We also tried to call you at 01:05 pm PST, but you were not available
. So feel free to come back to us, or if you wish to give us
you a call according to your availabilities, please let us know of a
best time to call.

Would like to know how you could change the audio and video
less than a frame in the previous versions of adobe first pro.

You can also visit www.adobe.com/go/supportportal for assistance
What about Adobe products. You can also visit www.forums.adobe.com as
It? s a useful resource for the Self-Help.

We are always here to help you. Please contact us at the 800 833 6687 IVR
Options 2 and 3 If you have any questions or need an update on your case.

Thank you and best regards,

Anish
Adobe technical support

Customer notes

Tuesday, March 20, 2012 11:21:19 AM PDT
REALLY? I spent an hour on the phone with your support of top staff and still can not give me a definitive answer on this unless I have
post in other forums? WHAT is so hard to answer this simple question? Thank you!


Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 in the framework of measure LESS THAN 1.

Notes on the client

Monday, March 19, 2012 3:36:49 PM PDT
Hi Christophe,

Please contact Adobe Technical Support. We respond to
the reference to your case about Premiere Pro.

We would be happy to help and to ensure the best possible service
Help about the case.

We also tried to call you at 03:35 pm PST, but you were not available. Then
Please do not hesitate to come back to us, or if you want that we give you a
compose according to your availability, please let us know of timely
to call.

You can also visit www.adobe.com/go/supportportal for assistance
What about Adobe products. You can also visit www.forums.adobe.com as
It? s a useful resource for the Self-Help.

We are always here to help you. Please contact us at the 800 833 6687 IVR
Options 2 and 3 If you have any questions or need an update on your case.

Thank you and best regards,

Anish
Adobe technical support

Customer notes

Sunday, March 18, 2012 8:12:20 AM PDT
Please confirm that it is currently IMPOSSIBLE to edit audio or video in Premiere Pro 5.5 in the framework of measure LESS THAN 1.

He appears in versions prior to CS5.0 we could choose the AUDIO DEVICES by right clicking display time code for editing audio (and no doubt
video for that matter) to the accuracy of the FREQUENCY of SAMPLING.

Despite a phone call from long and complex support including the takeover of our computer remotely, it seems that it is NOT currently
possible.

If it is indeed so - we adjust our workflow to edit the audio to the OUTSIDE of the first.

Thank you... Please confirm and advise.

Tags: Premiere

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