eGuys I stopped using creative cloud and my subscription is over, but why is adobe still taking money from my account? my subscription is on free trials now so why am I still pay for it? Can you please help me

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• went to use creative cloud and it won't let me open photoshop, says need to renew the subscription, but says page not found, I was paying £15 a month for it, hope you can help as soon as possible because I need to use it for my United work

  went to use creative cloud and it won't let me open photoshop, says need to renew the subscription, but says page not found, I was paying £15 a month for it, hope you can help as soon as possible because I need to use it for my United work

  Hello

  Maybe it's an activation issue, please see the link https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  Kind regards

  Gag

• I used to live in India and I now moved back to the United Kingdom. I would like to continue to use the creative cloud, but every time I try and pay it only of gives me the possibility to pay in Indian rupee. Can you please help me that my account to be b

  I used to live in India and I now moved back to the United Kingdom. I would like to continue to use the creative cloud, but every time I try and pay it only of gives me the possibility to pay in Indian rupee. Can you please help me that my account to be based in the United Kingdom. Thank you

  Hi jamese97002456

  Here is the link to Adobe Support contact: https://helpx.adobe.com/in/contact.html

  Kind regards

  Rahul

• Hi, I bought LR4 (MAC) as a student. I changed my MAC and now I forgot what account/email I use while buying LR4. Can you please help me download my LR4 for Mac thank you, Sabrina.

  Hi, I bought LR4 (MAC) as a student. I changed my MAC and now I forgot what account/email I use while buying LR4. Can you please help me download my LR4 for Mac thank you, Sabrina.

  You can download Lightroom 4 of

  http://www.Adobe.com/support/downloads/product.jsp?platform=Macintosh&product=113

  However, you will need to enter the serial number to activate the product

  If you are unable to locate the serial number and then contact adobe once customer

  http://helpx.Adobe.com/in/contact.html?step=LTRM-Photoshop-lightroom_membership-account-PA yment_payments-invoices-orders_stillNeedHelp

• I signed up for Adobe Acrobat Reader PC and today and I want to cancel my order.  I tried to cancel it, on your website and it takes me through a loop that I can't get on.  Can you PLEASE help me to cancel my order?

  I signed up for Adobe Reader DC today and you want to cancel.  Your cancellation process is horrible.  He takes me into a closed loop, bringing back me to the instructions, but do not allow me to cancel.  Can you PLEASE help me to cancel this product?

  Ellen Lutz

  [email protected]

  Hi ellenl71853837,

  Please follow this link to Contact Customer Care, sign in using your Adobe ID (in which you have the subscription), click on "still need help? Contact us' button & initiated a discussion with our customer service team.

  Kind regards

  Nicos

• Photoshop cs3 will open jeg, but files not raw for k3 pentax cameras.  Can you please help.

  Photoshop cs3 does not open raw (PEF) for cameras pentax k3 files, can you please help?

  Hi Davet,

  In order to open Pentax K-3 RAW files in Photoshop, you must at least Camera Raw 8.3 and above.

  However Photoshop CS3 will be unable to update until that Camera Raw 8.3

  Then I suggest you download DNG Converter, convert the PEF files to the DNG file format, and then use in Photoshop.

  Kind regards

  Tanuj

• Hi, I am told by a website mFirefox is out of date so I can't get all the features. I continue to download an update, but it continues still to be. Could you please help me. Thank you.

  Hi, I am told by a website mFirefox is out of date so I can't get all the features. I continue to download an update, but it continues still to be. Could you please help me. Thank you.

  Download the latest version of Firefox to:

  • http://www.Mozilla.com/en-us/Firefox/new/
  • http://www.Mozilla.com/en-us/Firefox/Central/
  • http://www.Mozilla.com/en-us/Firefox/all.html

  Uninstalling Firefox

  • https://support.Mozilla.com/en-us/KB/uninstalling%20firefox
  • DO NOT SELECT DELETE YOUR DATA AND USER SETTINGS

  Install Firefox on Windows

  • https://support.Mozilla.com/en-us/KB/installing%20firefox%20on%20Windows

  Check and tell if its working.

• Hi I HAV a question... I use PS cs6 m having major problem can you please help me... whenever I have use the filter on sumthng Gallery or if I use a Quick Selection over all things low RAm error levonorgestrol tool... Although I have a huge memory?

  Hi I HAV a question... I use PS cs6 m having major problem can you please help me... whenever I have use the filter on sumthng Gallery or if I use a Quick Selection over all things low RAm error levonorgestrol tool... Although I have a huge memory?

  
  

• I'm enable to launch my CC of Muse Acrobat after I updated to 2015, it says adobe cc muse has stopped working. Can you please help me on this problem.

  Hello.

  I'm enable to launch my CC of Muse Acrobat after I updated 2014.3 for 2015, its says adobe cc muse has stopped working.

  Can you please help me on this problem.

  Thank you.

  Replied to your previous post on the same topic.

  Thank you

  Sanjit

• Hello I am a photographer of Canon.  I use Bridge (CS5) to process my raw to JPEG files.  I take on a second photographer who shoots Nikon (D800) and I'm not currenty able to see or treat his images.  Can you please help?  Thank you!

  Hello I am a photographer of Canon.  I use Bridge (CS5) to process my raw to JPEG files.  I take on a second photographer who shoots Nikon (D800) and I am not currently able to see or treat his images.  Can you please help?  Thank you!

  CS5 to create problems to update the menu help.  Best to download and install manually.

  http://www.Adobe.com/support/downloads/thankyou.jsp?ftpID=5373&FILEID=4999

  Another problem with CS5 was the Bridge opens as a process in the background and must be closed in the taskbar > hidden icons before updating.

  Good luck

  In fact, you have had a chance, I'm surprised that the D800 goes back to CS5 and ACR6.7

• My printer cuts left, emails from Outlook Express, but is OK to print WORD documents. Is someone can you please help me solve this problem?

  My printer cuts left, emails from Outlook Express, but is OK to print WORD documents. Is someone can you please help me solve this problem?

  I have Windows XP.

  really grateful for any advice.

  Concerning

  Spender 9

  OE uses IE settings.  Then configure things in IE (margins and others) and it should then apply to the when you print from OE.

  Steve

• I had saved my old 32-bit computer on a drive and the WD hard drive. I can't throw the disc or hard disk on my new 64-bit computer can you please help

  I had an old computer 32-bit Windows XP Professional

  All files and folders have been saved on the drive hard portable Western Digital and CD.

  I can't open the data in my new computer with Windows 7 Home premium 64 bit preinstalled by the vendor.

  The old computer is down.  I can't access my saved data.

  Can you please help.

  Thank you

  Hey riri,.

  Thanks for choosing Windows and thank you for providing an opportunity to help you.

  According to the description, you have problems to restore backup data from Windows XP to Windows 7.

  What application did you use to back up data?

  Perform the steps from the link below and see if it is resolved.

  http://TechNet.Microsoft.com/en-us/magazine/ee851568.aspx

  Answer to us if you are having problems with the restoration of data or any question of Windows, and we would be happy to help you.

  Good day!

  Hope this information helps.

• I've updated the credit card but my Muse subscription has not been renewed. Can you please help?  Thank you, Polly Leitao

  Hello

  I have a CC month for Muse subscription ending in August 2015. I missed the last two payments (December 2014 & January 2015) because the credit card, I got the file has been exceeded and I forgot to renew it. Yesterday I updated the credit card, I was charged for January 2015, but my Muse subscription has not been renewed. Can you please help?

  Thank you

  Polly Leitao

  Hello Polly,

  for a better explanation: Please try to find members of the staff of Adobe. Here are some links

  https://forums.Adobe.com/message/7026062#7026062

  https://forums.Adobe.com/message/7068993#7068993

  https://forums.Adobe.com/thread/1664231?SR=stream&ru=1545406

  where officials have tried to help in many cases (not really relevant to your problem). I got to know some (others) as very useful.

  You can get more and feel free to ask the help of a personal message.

  Hans-Günter

• Can you please help me to transfer my registration of product to my new adobe account? I have my serial number.

  Can you please help me to transfer my registration of product to my new adobe account? I have my serial number.

  Hello

  Sorry for the delay in reply!

  Please refer to this https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html

  You can contact our support chat to here too: https://helpx.adobe.com/contact.html

  Let us know if this helps!

• I tried to load Flash Player on my XP computer but have of find undesirable equipped engines, namely Binkiland and Bing, neither of which I wanted to and I can't delete them because they do not appear in the list programs. Can you please help.

  I tried to load Flash Player on my XP computer but have of find undesirable equipped engines, namely Binkiland and Bing, neither of which I wanted to and I can't delete them because they do not appear in the list programs. Can you please help.

  Hello Maria,.

  Thank you very much for the link, which worked well. Some of the other times that I tried to load Flash Player were presented by the site and also the search engine. You will understand that I am not very computer savy!

  Once again thank you.

  Chris.