EliteBook 2560p: laptop crashed while setting to factory settings

I havo has got a very big problem.

I upgraded my computer windows laptop 10 but soma apps didn't work so I tried to get back to windows seven

so I started together it back to factory settings while making my laptop crashed now whenever I start my laptop I see this screen (see picture) can someone help me pls (my BIOS doesent work) and I have no disc

RikR

Looks like you used the Win10 GoBack feature infamous attempt to restore your PC updated Win10 to a previous version of the OS, right?

If this is the case then, sorry to be the bearer of bad news, but, unfortunately, the Win10 GoBack function is known to be unreliable, and when it fails it can leave machinery in a State corrupted - that seems to be what has happened to yours.

The Win10 upgrade is known, in some cases, corrupt the partition of recovery that are stored by the OEM that built the original machine.  It's pretty much guarantee that no HP recovery will work.

What will work restores your computer to its original factory state using HP recovery media.  It is a DVD and CD set that will erase the hard drive (removing all data, applications and settings, reinstall the original OS, drivers and utilities for HP. In some cases, you will be able to order a USB instead of discs.  You must order at HP; they cannot be downloaded.

You can look online for recovery from the paged media related: http://support.hp.com/us-en/drivers

Once there, enter your product name or number. On your software page and download the drivers, select your operating system and version. Click on "Update".  If the HP recovery support is available for your computer, down near the bottom of the page, you will see an entry for the command Recovery Media-CD/DVD/USB. Click on the symbol '+' to expand this entty and click on order to press for more details.

Or, if you prefer, you can do the same by contacting HP Customer Service:

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Note that if HP no longer provides a recovery media for your model, a few other sites, you can check are: http://www.computersurgeons.com/ and http://www.restoredisks.com/

Good luck

I'm a volunteer and I do not work for, or represent, HP.
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Tags: Notebooks

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    http://support.Microsoft.com/default.aspx/KB/326246

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    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

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    Every computer manufacturer has their own way of making recovery disk/s.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    Save all data, because it will be lost during a clean installation.

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    How to get Vista recovery Media or the Vista recovery Partition on your computer back to factory settings.

    There is no Vista free download legal available.

    Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

    Normally, they do this for a cost of $ small.

    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

    See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

    Normally, you have to press F10 or F11 at startup to start the recovery process...

    Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

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    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=339949

    Above is Dell to reinstall Vista from the DVD on your computer.

    http://supportapj.Dell.com/support/topics/global.aspx/support/DSN/en/document?journalid=67E9C215C4BABD6CE040AE0AB5E14F05&docid=336966

    And that way if you have a recovery partition on your hard drive.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

    They will tell you how to do this.

    Every computer manufacturer has their own way of making recovery disk/s.

    Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
    A good Vista DVD contains all versions of Vista.
    The product key determines which version of Vista is installed.

    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    Save all data, because it will be lost during a clean installation.

    See you soon.

    Mick Murphy - Microsoft partner

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    For questions about the resumption of the process of factory settings, you will need to ask the manufacturer of the computer.

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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    This is general information on how to obtain a recovery media or use the recovery Partition:

    How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

    There is no Vista free download legal available.

    Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

    Normally, they do this for a cost of $ small.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

    See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

    Normally, you have to press F10 or F11 at startup to start the recovery process...

    Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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    They will tell you how to do this.

    Every computer manufacturer has their way of doing recovery disk/s.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

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    A good Vista DVD contains all versions of Vista.
    The product key determines which version of Vista is installed.

    There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

    If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

    Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

    At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

    http://support.Microsoft.com/default.aspx/KB/918884

    MS advice on the conduct of clean install.

    http://www.theeldergeekvista.com/vista_clean_installation.htm

    A tutorial on the use of a clean install

    http://www.winsupersite.com/showcase/winvista_install_03.asp

    Super Guide Windows Vista Installation

    After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

    Save all data, because it will be lost during a clean installation.

    See you soon.

    Mick Murphy - Microsoft partner

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