EliteBook 745 G2: Troubleshooting the AMD video driver
Hi all!
I have reported problems difficult to solve by myself, I found. I have a hp elitebook 745 G2 for my personal use. I've updated to windows 10 a week ago, but since I met many BSOD and PC freezes, so I did a clean Windows 10 operating system installation, using the built-in function to recovery my apps to keep my data intact and unistalling all installed system. After that, I discovered that windows has install AMD video drivers automatically. On windows, 8.1 I always used to run amd autodetect utility to update my video drivers and I have never ecountered the real problems. But with 10 windows, it seems that two compatible generic video drivers windows-10 and video drivers custom microsoft servers work properly, as I've always frozen and BSODed my PC after istalling them.
Another detail: it seemed to me that the biggest problem comes from a streaming video, as my PC has always blocked himself after a few seconds of video streaming on you tube. Surely, this happened with the generic video drivers from AMD (I clean istalled not not using auto-detection utility).
However, I was able to run my computer after installing video drivers for HP (and after the last clean istall of windows 10, I had to repeat several times to clarify this problem...). I noticed that Hp AMD video drivers are customized so that some functions do not work, such as stable video technology and fast flow techology. It is interesting when I tried to install fast flow Soft technology separately and to execute a video streaming on you tube, my PC freezes again. That won't happen if I broadcast without this app on my PC.
So, I wouldn't change a thing, because I don't want to go into other incidents and other time, but let me ask you a few questions: why the generic video drivers does not work correctly if they worked then in windows 8.1? What I expect in the future of AMD video drivers or I can istall new generic?
I'll use this post to be updated on future possible BSOD. Here is the .dmp file generated after the quickflow istall techology and streaming video opened with bluescreenview.
==================================================
Dump file: 081815-8843 - 01.dmp
Crash time: 08/18/2015 10:52:29
Bug Check String: PAGE_FAULT_IN_NONPAGED_AREA
Bug check Code: 0 x 00000050
Parameter 1: fffff6fb'400037 has 8
Parameter 2: 00000000'00000000
Parameter 3: 00000000'00000000
Parameter 4: 00000000'00000006
Caused by the driver: ntoskrnl.exe
Caused by the address: ntoskrnl.exe + 14dd00
Description of the file:
Product name:
Company:
Version of the file:
CPU: x 64
Plant address: ntoskrnl.exe + 14dd00
Stack address 1:
The stack address 2:
Address 3 the battery:
Computer name:
Full path: C:\WINDOWS\Minidump\081815-8843-01.dmp
Number of processors: 4
Main version: 15
Minor Version: 10240
Empty the file size: 131.628
Dump of file time: 18/08/2015-10:53:01
==================================================
and the process has failed
==================================================
Name of the file: ntoskrnl.exe
Address of stack: ntoskrnl.exe + 16c98e
Address: Fffff803'65e0c000
Address: Fffff803'6665e000
Size: 0 x 00852000
Time stamp: 0x55c5a3b2
Time string: 08/08/2015 08:37:38
Product name:
Description of the file:
Version of the file:
Company:
Full path:
==================================================
Ok. I solved by myself. The problem was really fast stream technology app that isn't compatible with windows 10. You can install either the video driver generic AMD or hp. The key is to NOT let the catalyst Installer to install this application on your computer.
I hope that this could be useful to someone.
Bye!
Tags: Notebooks
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Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Time of this report: 09-15-2010, 03:03:30
Computer name:
Operating system: Windows 7 Professional 64 - bit (6.1, Build 7600) (7600.win7_gdr.100618 - 1621)
Language: English (regional setting: English)
System manufacturer: TOSHIBA
System model: Satellite A305
BIOS: InsydeH2O Version 2.20
Processor: Intel (r) Core (TM) 2 Duo CPU P7350 @ 2.00 GHz (2 CPUs), ~2.0GHz
Memory: 4096 MB RAM
Available OS memory: 3964MB RAM
Page file: 1673MB used, 8288 MB of available space
Windows Dir: C:\Windows
DirectX version: DirectX 11
DX setup parameters: not found<---- what="" is="" that="">---->
User DPI setting: 96 DPI (100%)
System DPI setting: 96 DPI (100%)
DWM DPI Scaling: disabled
DxDiag Version: 6.01.7600.16385 64 bit Unicode------------
DxDiag Notes
------------
Display 1 tab: No problems found.
Sound tab 1: No problems found.
2 Audio tab: No problems found.
Input tab: no problems found.--------------------
DirectX Debug levels
--------------------
Direct3D: 1/4 (detail)
DirectDraw: 1/4 (detail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (detail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (detail)---------------
Display devices
---------------
Name of the card: Mobile Intel (r) 4 Series Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel (r) 4 Series Express Chipset Family
DAC type: internal
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Memory display: 1759 MB
Dedicated memory: 128 MB
Shared memory: 1631 MB
Current mode: 1280 x 800 (32 bit) (60 Hz)
Name of the monitor: generic PnP monitor
Monitor model: LP154WX4-TLC8
Monitor ID: LPL0120
Native mode: 1280 x 800 (p) (59,976 Hz)
Output type: internal
Driver name: igdumd64.dll, igd10umd64.dll, igdumdx32 igd10umd32
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DDI version: 10
: Model WDDM 1.1 driver
Driver attributes: Final retail
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Would be WHQL logo: Yes
Date stamp WHQL:
The instrument identifier: {D7B78E66-6902-11CF-9275-14DFA7C2C535}
Vendor ID: 0 x 8086
Device ID: 0x2A42
SubSys ID: 0xFF1E1179
Revision ID: 0 x 0007
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{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (YUY2, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch VideoProcess_AlphaBlend
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D3d9 Overlay: support
DXVA-HD: support
DDraw status: enabled
D3D status: enabled
AGP status: enabled---------------------
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Cannot restore the location of the folder 'Video' drive system D
Hello I have a little problem :( I have Windows 8, and I wanted to move some files from my OS drive (C :) on my unused data drive (d). My video library took plenty of room so I tried to move my video system folder by using the tab location in the properties and just selected the D drive. I understand now that should not have been done because all my files are gone and my drive (c :)) has not yet changed size. Now my video folder mimics the D drive, when I look at the properties now he says it's a Local disk. So when I went to the tab location again, and then clicked on "Restore Default" to C:\Users\Eva\Videos, an error appears and says: "unable to generate a list of regular subdirectories in 'D:\System Volume Information. Access is denied. "
Is anyway to fix this issue? And that I lost all files in this folder for ever?Hi Evaliu,
If you are able to see the videos folder available and if you get access denied, then I suggest you give permissions for the videos folder, and then check to see if you are able to move the files.
"Access denied" or other errors in the access to or work with files and folders in Windows
http://support.Microsoft.com/kb/2623670/en-usI hope this helps! Let us know if you have other problems with Windows in the future.
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