EliteBook 745 G2: Troubleshooting the AMD video driver

Hi all!

I have reported problems difficult to solve by myself, I found. I have a hp elitebook 745 G2 for my personal use. I've updated to windows 10 a week ago, but since I met many BSOD and PC freezes, so I did a clean Windows 10 operating system installation, using the built-in function to recovery my apps to keep my data intact and unistalling all installed system. After that, I discovered that windows has install AMD video drivers automatically. On windows, 8.1 I always used to run amd autodetect utility to update my video drivers and I have never ecountered the real problems. But with 10 windows, it seems that two compatible generic video drivers windows-10 and video drivers custom microsoft servers work properly, as I've always frozen and BSODed my PC after istalling them.

Another detail: it seemed to me that the biggest problem comes from a streaming video, as my PC has always blocked himself after a few seconds of video streaming on you tube. Surely, this happened with the generic video drivers from AMD (I clean istalled not not using auto-detection utility).

However, I was able to run my computer after installing video drivers for HP (and after the last clean istall of windows 10, I had to repeat several times to clarify this problem...). I noticed that Hp AMD video drivers are customized so that some functions do not work, such as stable video technology and fast flow techology. It is interesting when I tried to install fast flow Soft technology separately and to execute a video streaming on you tube, my PC freezes again. That won't happen if I broadcast without this app on my PC.

So, I wouldn't change a thing, because I don't want to go into other incidents and other time, but let me ask you a few questions: why the generic video drivers does not work correctly if they worked then in windows 8.1? What I expect in the future of AMD video drivers or I can istall new generic?

I'll use this post to be updated on future possible BSOD. Here is the .dmp file generated after the quickflow istall techology and streaming video opened with bluescreenview.

==================================================
Dump file: 081815-8843 - 01.dmp
Crash time: 08/18/2015 10:52:29
Bug Check String: PAGE_FAULT_IN_NONPAGED_AREA
Bug check Code: 0 x 00000050
Parameter 1: fffff6fb'400037 has 8
Parameter 2: 00000000'00000000
Parameter 3: 00000000'00000000
Parameter 4: 00000000'00000006
Caused by the driver: ntoskrnl.exe
Caused by the address: ntoskrnl.exe + 14dd00
Description of the file:
Product name:
Company:
Version of the file:
CPU: x 64
Plant address: ntoskrnl.exe + 14dd00
Stack address 1:
The stack address 2:
Address 3 the battery:
Computer name:
Full path: C:\WINDOWS\Minidump\081815-8843-01.dmp
Number of processors: 4
Main version: 15
Minor Version: 10240
Empty the file size: 131.628
Dump of file time: 18/08/2015-10:53:01
==================================================

and the process has failed

==================================================
Name of the file: ntoskrnl.exe
Address of stack: ntoskrnl.exe + 16c98e
Address: Fffff803'65e0c000
Address: Fffff803'6665e000
Size: 0 x 00852000
Time stamp: 0x55c5a3b2
Time string: 08/08/2015 08:37:38
Product name:
Description of the file:
Version of the file:
Company:
Full path:
==================================================

Ok. I solved by myself. The problem was really fast stream technology app that isn't compatible with windows 10. You can install either the video driver generic AMD or hp. The key is to NOT let the catalyst Installer to install this application on your computer.

I hope that this could be useful to someone.

Bye!

Tags: Notebooks

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    {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: caps Frames(Prev/Fwd/Back) = (0,0,0) (In/Out) Format (UYVY, YUY2) = VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch VideoProcess_AlphaBlend
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    D3d9 Overlay: support
    DXVA-HD: support
    DDraw status: enabled
    D3D status: enabled
    AGP status: enabled

    ---------------------

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