Email link with the email address of the admin client

We include an e-mail to Webhelp to our product link to allow our users to send us your comments on specific topics (none received to date, but I live in hope that someone, somewhere, reads for help...).

A customer asked if it is possible to include an email link in the help topics that will send an email to that client sys admin.

Obviously, a search / replace on all htm files would be the case, for example to replace the email address of my company doc feedback with email of the customer on the link send comments. But is there a more elegant way to do it?

  • The e-mail address used in the link could be specified when using the product is installed. The installer should go through all of the htm files and do the replacement.
  • The e-mail address may be specified in a file separate and included somehow in all htm, while a single file would need to be changed by the installer.

Someone at - it solved this problem already? Is the 2nd option above even possible?

Cheers, Julie

I guess you want to simply send e-mail to the user's system, right? If it is to be sent automatically in the background, you need a solution on the side server.

I see two options: sets of variables and JavaScript.

  • With the sets of variables, you set the email as a variable. And that you configure a set for each customer. But you will end up with a single output by customer.
  • With JavaScript, you put all the logic for the email link in a script. Then you have just the single file where the e-mail address is stored. Then only one place to update. See the site of Peter for the sample scripts: Email this theme

Tags: Adobe

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