Emergency aid of blackBerry Smartphones

I have a storm2 9520 model and I have been enjoy up to 3 weeks ago, it began to hit up after 2-3mins called. If a friend told me ITI might be the software problem that I must use security wipe top, which i did.now I do not see some of my bb as the map icon and email icons, and also I lost my documents to go that too.i open process my application list and I saw the card application and email it but I do not see the desktop. Now my question is:

(1) I will be able to receive and send an email if I activate my bb service again?

(2) where and how can I retrieve my documents to go abck installed on my device?

(3) what can I do to stop my camera hitting upward after that 2-3mins call or do I have to get a new battery for it?

Please I need an answer urgent cos I can't afford to lose my device.i love so much. Pls I need your help ok.

Hi and welcome to the Forums!

I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

(1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

(2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

(3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

Then, you may need to reinstall the missing applications that have been removed by the WIPE:

  • KB14473 How to install an application on a BlackBerry smartphone using Desktop software

Finally, you need to expand on 'hit up '... Honestly, I don't know what you mean by that.

Good luck and let us know!

Tags: BlackBerry Smartphones

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