Envy 13 d010nw: HP Envy 13 trackpad always resets to default

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  I understand that you have a problem with the TouchPad and wanted to help you!

  For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:

  How can I find my model number or product number?

  If the notebook came preinstalled with Windows 10?  Or you upgrade to Windows 10?  In the meantime, you can try following the steps provided by Member of the DanG82community:

  HOW TO TROUBLESHOOT THE TOUCHPAD SETTING RESET

  1. Download version 18 of the Synaptics TouchPad Driver and software.
     • Navigate to HP Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the last pilot approved for your model.  Filtrer filter by version, select Microsoft Windows 8.1 on the menu drop-down.  Find the download in the category 'driver-keyboard, mouse and input devices.  If a Synaptics driver with a version from 18 number figure, download.
     • If a Synaptics driver with a version from 18 number is NOT listed, download the driver directly from HP (http://ftp.hp.com/pub/softpaq/sp68001-68500/sp68198.exe).
  2. Download the Package of troubleshooting Windows 10 "show or hide updates" (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
  3. Change the Windows Update Services automatic (delayed start) parameter to the manual.
     • In Control Panel, select administrative tools, and open Services.
     • Go to Windows Update and double-click it to view its properties.
     • Click on stop to stop the service to run.
     • Change the Startup Type to manual, and then click OK.
  4. Uninstall the version 19 of the Synaptics TouchPad driver.
     • In Control Panel, select Device Manager.
     • Click on the "+' beside 'mouse and other pointing devices" to expand this category.
     • Double-click the Synaptics TouchPad of SMBus to view its properties.
     • Go to the driver tab and click on uninstall.
     • Check the box to delete the driver for this device, and then click OK to uninstall.
  5. Uninstall the version 19 of the software Synaptics TouchPad (HP control area).
     • In Control Panel, select programs and features.
     • Scroll down to the area of control of HP (published by Synaptics Incorporated) and uninstall it.
  6. Restart your computer.
  7. Install version 18 of the Synaptics TouchPad Driver and software.
  8. Run the Windows 10 Troubleshooting Package 'Show or hide updates' and hide the updates for the Synaptics TouchPad driver.  (This will block your system automatically reinstall or display of updates for the version 19 of the pilot).
  9. Change back the setting of Windows Update Services to manual automatic (delayed start).
  10. Restart your computer.
  11. Rejoice!  Your TouchPad settings will save eventually in the sessions again.

  Source: Re: Windows 10 - laptop will not go into the mode 'sleep'

  Please post back with the results.

  Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

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  I bought this laptop in 2012 and now it's time to say goodbye to the laptop because I just bought a Pro 3 of Microsoft Surface and flashes of light. Then it is time to back the laptop to factory settings, and I already have an interested buyer. But... I wonder about the time scale of the factory reset. This notebook 2 x 1 TB HDD I estimate about 4 - 5 hours, eventually 5.5hrs to complete a factory reset ready for the new user.

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  Sybink wrote:

  Hi all.

  I bought this laptop in 2012 and now it's time to say goodbye to the laptop because I just bought a Pro 3 of Microsoft Surface and flashes of light. Then it is time to back the laptop to factory settings, and I already have an interested buyer. But... I wonder about the time scale of the factory reset. This notebook 2 x 1 TB HDD I estimate about 4 - 5 hours, eventually 5.5hrs to complete a factory reset ready for the new user.

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