Envy Touchsmart M6 Sleekbook screen works but is not lit
Hey guys. I went to open my laptop yesterday and the power came the keyboard lights but the screen do not have. I was trying to understand if it is a physical problem or a software problem. It turns out that, when I plugged it into another monitor with a HDMI cable, the computer is always on and I can use it. Because it is a touch screen, I tried to use the screen to browse the Internet and it still worked. So, basically, the laptop still works and the screen works (because I can browse the Internet by using a different screen and the touch screen still works), but the screen itself is not lit. This sounds like a software problem or a physical problem? What ideas you guys have to fix? Thank you
Hello dblack678,
Welcome to the HP Forums! I hope you enjoy your stay!
I understand that your computer screen is not lit. I'll do what I can to help you! To help you properly, I need the following information:
1 the model number of the computer. If you need help to find this information, please see this site: find the model number of the computer
2. the operating system. If you need help to find this information, please visit this site in order to determine the Windows operating system.
3. have you installed new hardware on this computer, before the problem appeared?
4. have you installed new software or drivers on this computer, before the problem appeared?
However, since it is a new unit, I would just contact HP support. They will resolve the issue quickly, or service or replace this computer. You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide
Please let me know if you have any questions or concerns. Thank you for choosing the HP Forums. Have a great day!
Mario
Tags: Notebooks
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