Envy23: CD and DVD will not play

My CD/DVD will not play.

CyberLink recognizes the drive, but displays the error message "No disk in drive" when inserted an ois.

similar to windows media player. Have updated the BIOS but no luck have updated from Cyberlink. Can you please help. Very annoying.

Hello @Brutus2 and @2edo,.

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I read your posts about how you're not able to get your computers to play the CD or the DVD into the optical drive, and I'd be happy to help you in this case!

To fix this, I advise you to follow the steps described in this document on disk impossible reading disks (Windows 8). This will help you enable your computer to read and play CD and DVD media on the optical drive.

Please re-post with the results of your troubleshooting, and I look forward to your response!

Concerning

Tags: HP Desktops

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