Error 0xC000005 when opening an application (rosetta stone)

Technical support, then the engineers of rosetta stone were stunned about my problem. I get error 0xC000005
When I try to open the application. I've installed it several times, it ran as administrator and tried to do in compatibility modes.

Thanks for any thoughts

Hello

First of all I suggest you access the link below to start the free online scan and check if the computer is infected with the virus and delete it:

http://OneCare.live.com/site/en-us/default.html

Check if you can open the application to the clean boot.

Follow these steps:

1. click on start, type msconfig in the search box and press ENTER. (If you are prompted for an administrator password or a confirmation,
type the password, or click on continue.)

2. in the general tab, click Selective startup.

3. under Selective startup, clear the check box load startup items.

4. click on the Services tab, select the hide all Microsoft Services check box, and then click Disable all.

5. click on OK.

6. When you are prompted, click on restart.

7 log on to your account.  If the problem does not reappear when your computer is in clean boot mode, a background program is probably originally
interference. You can try to determine which background program is causing the problem when the computer is in clean boot mode.

To find the process or program to cause follow the steps from half of the points Services allow, in the following article:

Check this link for more information:

http://support.Microsoft.com/kb/331796

To restore your Normal startup:

1. click on Start, type msconfig in the Search box and press ENTER. (If you are prompted for an administrator password or a confirmation,
type the password, or click continue.)

2. on the general tab, click Normal startup.

3. When you are prompted, click restart.

Kind regards
Amal-Microsoft Support.
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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    12:21:31.007 [00:01:03.937] | Response receipt 404 of the GET to the URL:https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/page-templates?m eta responseURL:eta https://api-ava.worldsecuresystems.com/api/v1/admin/sites/2162375/storage/page-templates?m
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    ========================================
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    ========================================
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