Error 16 during the launch of first and impossible to launch the creative cloud

Hello

I am facing many problems with the first.

I bought the first Pro CC version 2015.

It worked a few days and now I get an error 16 when I want to start.

I sought a solution on the forums and nothing among these solutions.

Then, I contacted the support via chat.

We managed to re - install Adobe Application Manager and it worked... for a day.

After starting my computer, I get this error again.

And when I try to run the Adobe Application Manager, it tells me now that the cloud of Creative Adobe could not launch. Even if I re - install the Application Manager.

I tried to re - install Adobe Creative cloud but nothing happens when I hit the button "uninstall."

This is starting to be a pain in the neck...

I have a 64-bit Windows OS 8.1.

Thank you very much for your answers.

Manual

Hi, manual,.

Navigate to the location below:

C:\Program Files\Adobe\Adobe Premiere Pro CC 2015.

Right-click on the Adobe Premiere Pro CC.exe shortcut and select "Run as Administrator".

Press Yes in the dialog box, and then launch it.

Kind regards

Navdeep

Tags: Premiere

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    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative of Directors
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start start\program
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: Menu\Programs\Administrative C:\Users\acc\AppData\Roaming\Microsoft\Windows\Start of Directors
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\Users\acc\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\Users\acc\AppData\Roaming\Microsoft\Windows\Start start\program
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: Menu C:\Users\acc\AppData\Roaming\Microsoft\Windows\Start
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\Users\acc\Desktop
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
    MSI (s) (AC:64) [12:40:21:650]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
    MSI (s) (AC:64) [12:40:21:650]: Note: 1: 2898 2: MS without Serif 3: MS without Serif 4: 0 05:16
    MSI (s) (AC:64) [12:40:21:650]: MSI_LUA: the MsiRunningElevated of the parameter property to 1 because the installation is already running high.
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding MsiRunningElevated property. Its value is '1 '.
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding privileged property. Its value is '1 '.
    MSI (s) (AC:64) [12:40:21:650]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding USERNAME property. Its value is 'KPN '.
    MSI (s) (AC:64) [12:40:21:650]: Note: 1: 1402 2: HKEY_CURRENT_USER Software Microsoft MS Setup (ACME) \User Info 3:2
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding COMPANYNAME property. Its value is 'KPN '.
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding a DATABASE property. Its value is 'C:\Windows\Installer\1ebf5f91.msi '.
    MSI (s) (AC:64) [12:40:21:650]: PROPERTY CHANGE: adding OriginalDatabase property. Its value is "SSO x64\SSO64\SSO64.msi.

    ..............................

    ................................

    Property (S): GPTSupport = 1
    Property (S): OLEAdvtSupport = 1
    Property (S): ShellAdvtSupport = 1
    Property (S): MsiAMD64 = 6
    Property (S): Msix64 = 6
    Property (S): Intel = 6
    Property (S): PhysicalMemory = 3840
    Property (S): VirtualMemory = 4312
    Property (S): AdminUser = 1
    Property (S): MsiTrueAdminUser = 1
    Property (S): LogonUser = acc
    Property (S): UserSID = S-1-5-21-1305377269-4159824490-449157577-297538
    Property (S): UserLanguageID = 1033
    Property (S): ComputerName = W1613
    Property (S): SystemLanguageID = 1033
    Property (S): ScreenX = 1024
    Property (S): ScreenY = 768
    Property (S): CaptionHeight = 19
    Property (S): BorderTop = 1
    Property (S): BorderSide = 1
    Property (S): TextHeight = 16
    Property (S): TextInternalLeading = 3
    Property (S): ColorBits = 32
    Property (S): TTCSupport = 1
    Property (S): Time = 12:40:37
    Property (S): Date = 01/03/2012
    Property (S): MsiNetAssemblySupport = 2.0.50727.4927
    Property (S): MsiWin32AssemblySupport = 6.1.7600.16385
    Property (S): RedirectedDllSupport = 2
    Property (S): MsiRunningElevated = 1
    Property (S): The privilege = 1
    Property (S): Name of USER = KPN
    Property (S): COMPANYNAME = KPN
    Property (S): basis of DATA = C:\Windows\Installer\1ebf5f91.msi
    Property (S): OriginalDatabase = SSO x64\SSO64\SSO64.msi
    Property (S): UILevel = 2
    Property (S): MsiUISourceResOnly = 1
    Property (S): Preselected = 1
    Property (S): ACTION = INSTALL
    Property (S): AccountAuthenticatedUsers = authenticated users
    Property (S): AccountCreatorOwner = CREATOR OWNER
    Property (S): AccountPowerUsers = power users
    Property (S): AccountUsers = Users
    Property (S): ROOTDRIVE = D:\
    Property (S): CostingComplete = 1
    Property (S): OutOfDiskSpace = 0
    Property (S): OutOfNoRbDiskSpace = 0
    Property (S): PrimaryVolumeSpaceAvailable = 0
    Property (S): PrimaryVolumeSpaceRequired = 0
    Property (S): PrimaryVolumeSpaceRemaining = 0
    Property (S): INSTALLLEVEL = 1
    Property (S): Complus_XML_Data =

    Property (S): SOURCEDIR = SSO x64\SSO64\
    Property (S): SourcedirProduct = {F89B22BC-2768-4237-B300-5CFA52D9AC84}
    Property (S): ProductToBeRegistered = 1
    MSI (s) (AC:64) [12:40:37:260]: Note: 1: 1708
    MSI (s) (AC:64) [12:40:37:260]: product: Microsoft Enterprise Single Sign-On - the Installation operation failed.

    MSI (s) (AC:64) [12:40:37:275]: Windows Installer installed the product. Product name: Microsoft Enterprise Single Sign-On. Product version: 6.0.0245.0. Product language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1603.

    MSI (s) (AC:64) [12:40:37:275]: see clean files/packages, if there
    MSI (s) (AC:64) [12:40:37:275]: MainEngineThread returned 1603
    MSI (s) (C AC:3) [12:40:37:275]: sequence number number for this installation system restore.
    = Logging stopped: 01/03/2012 12:40:37 =.
    MSI (s) (C AC:3) [12:40:37:275]: strategy user 'DisableRollback' is 0
    MSI (s) (C AC:3) [12:40:37:275]: policy value 'DisableRollback' Machine is 0
    MSI (s) (C AC:3) [12:40:37:275]: meter is incremented to disable the stop. Counter after increment: 0
    MSI (s) (C AC:3) [12:40:37:275]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C AC:3) [12:40:37:275]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3:2
    MSI (s) (C AC:3) [12:40:37:275]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (s) (C AC:3) [12:40:37:275]: restoration of the environment variables
    MSI (s) (C AC:3) [12:40:37:275]: object to destroy RemoteAPI.
    MSI (s) (C AC:3) [12:40:37:275]: end of thread Custom Action Manager.
    MSI (c) (C0:58) [12:40:37:275]: disable the stop against the decrement. If counter > = 0, will be denied the stop.  Counter after decrement:-1
    MSI (c) (C0:58) [12:40:37:275]: MainEngineThread returned 1603
    = Recording stopped: 01/03/2012 12:40:37 =.

    Hello Philippe Gupta.

    Since the question you posted is on a Windows Server 2008-based computer, the question would be better suited on the TechNet support forum. Then I suggest you to post the question on the following link.

    http://social.technet.Microsoft.com/forums/en-us/newThread

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    For more information, see:

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    Additional reference on:

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    The only problem with Media Player 11 and Sansa device is the synchronization of album art to the device.

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