4.3 Lightroom, W7 and W8, Creative Cloud "errors encountered during the installation"

Hello world. Try to install the creative Cloud of Lightroom 4.3 version in Windows 7 (to work) and Windows 8 (at home) and get the following error on both machines...

Exit code: 16

ERROR: DW039: cannot load deployment file

Any ideas?

Lightroom 4.1 installed correctly on my work PC (never tried it on my home, barely installed W8 on this so put it all from scratch) so it's probably a problem with the installer of Lightroom 4.3 which is been uploaded - it's just strange that it happens on boith machines. Makes it seem like a corrupt file, rather than a matter of hardware/PC?

I tried the update several times on both machines with no luck.

There is relevant info from the Setup error log. He says that there is another installer works-, but it isn't deffinitely, and other applications installed perfectly the first time, so it is specific to Lightroom 4.3...

Library loading C:\Program Files (x 86) \Common Files\Adobe\OOBE\PDApp\DECore\DE6\Setup.dll

[5524] Mar 08 08:54:58 Jan 2013 INFO

: TIMER: [Total timer]

CHECK: Single Instance

CHECK: credentials

Load deployment file

[5524] Tue Jan 08 08:54:58 ERROR 2013

DW039: Cannot load deployment file

[5524] Mar 08 08:54:58 Jan 2013 INFO

CHECK: Another installer native OS already running

Create required folders

: TIMER END: [Total Timer] took 3,48251 milliseconds (0.00348251 seconds)

Thank you so much everyone,

Rich

Golden Boy, who has not worked for me unfortunately - I was already logged as administrator.

However, I found a very complicated so that way it work and install.

  1. Download as usual, let Adobe Application Manager do its thing and wait for the message "installation failed." DO NOT CLICK CANCEL OR RETRY.
  2. Look in the temporary download for files downloaded or extracted directory. Mine were in...
    C:\Users\Richard\AppData\Local\Temp\{FEDAD568-0F46-4831-A79E-A77A9AB67DF9}
    .. .your random string will be probably different, but at the end of the day you are looking for in your {FEDAD568-0F46-4831-A79E-A77A9AB67DF9} eqivalent to a folder called Lightroom_4_CCM_LS11, so just do a search for this
  3. Copy the folder named Lightroom_4_CCM_LS11 on your desktop
  4. ({Now you can close the Adobe Application Manager (once you close or cancel Setup through AAM), all C:\Users\Richard\AppData\Local\Temp\{FEDAD568-0F46-4831-A79E-A77A9AB67DF9 data} is deleted, so make sure that you have copied or you will need to re-download)
  5. In the Lightroom_4_CCM_LS11, which is now on your desktop, run, set - up.exe
  6. My default language, as I am not based in the United Kingdom U.S. is set to "English (International)" - when this option is selected, it is not possible to install Lightroom 4.3. As soon as I select "English (North America)", I can click on the button set up and hey presto, everything installs and works perfectly!

It's a big bug on Adobes part, if you ask me.

Until someone tried that process above, try setting your language 'English (North Ameircan)' in the preferences of Adobe Application Manager-this may well work as expected then.

My guess is Adobe have updated the installation of Lightroom cloud package, but excluded all packs/license agreement for additional language etc which is necessary. It is likely that anyone with their language preference set to English (International), as if I had become this error?

In any case, it is fixed for me - although AAM it shows only installed when I change my preferences to be English (North America), and conversley shows that I don't have any of the other applications installed.

The cloud of Adobe is great, but it is still very very buggy.

Tags: Adobe

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