error 646

For the last month every time I try to use windows update get an error code 646 and it says that windows has encounter an error unknown. and sound while downloading kb969682.

Hi Troyab,

Thank you for using answers Forum.

Here is some information that Support Engineer David_O post in another thread:

This problem occurs when the agent Windows Update Wups2.dll file is incorrectly registered in the registry. Because registry files that correspond to the Wups2.dll file are missing, update facilities have failed. There are two methods to resolve this issue, use method 1 first, and if it did not resolve your issue, go to method 2

Method 1: Save the Windows Update files

1. click Start and type notepad in the box start the search .

2. click on Notepad in the programs list.

3. copy the following commands, and then paste them into the opened Notepad window:

REGSVR32 WUPS2. DLL/S
REGSVR32 STINKS. DLL/S
REGSVR32 WUAUENG. DLL/S
REGSVR32 WUAPI. DLL/S
REGSVR32 WUCLTUX. DLL/S
REGSVR32 WUWEBV. DLL/S
REGSVR32 JSCRIPT. DLL/S
REGSVR32 MSXML3. DLL/S

1. in Notepad, on the file menu, click on record under.

2. in the list record under , click all files.

3. in the file name box, type register.bat.

4. save the Register.bat file to your desktop.

5 right-click the Register.bat file, and then click run as administrator. Reduce this includes this imageIf you are prompted for an administrator password or a confirmation, type the password or click continue.

6. try to install the updates again.

Method 2: Download and install Windows Update agent

For more information about how to download and install the latest Windows Update agent, click on the number below to view the article in the Microsoft Knowledge Base:

949104

Please let us know if that helps.

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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