error 8004fe2c when you run the tool FixIt

Hello

like my disc drive does not recognize certain CDs or DVDs (especially those released before windows 7), I decided to use this software Fix It ( http://support.microsoft.com/mats/cd_dvd_drive_problems/fr?wa=wsignin1.0 ), in the hope he could resolve the problem. However, roughly, from the launch of the app, I get the message "we're sorry, but the program has encountered an error trying to contact the server. Please try again later. [Code 8004FE2C]'. After seeing these tips from Member of the technical staff (http://speeduppcfree.com/windows-update-error-80072efd-fix-it.php), I downloaded regcure windows software defective difficulty save files. It does not solve the situation. As you may have guessed, this means that I still can not use Fix It, nor my disc drive can recognize certain CDs and DVDs. Could it important to mention that my dvd drive sometimes does not appear in the disk management utility. If top, someone had an idea is why my cd/dvd driver seems not to recognize some CD (for example the Warhammer 40,000 Dawn of War-Soulstorm and games of Age of Mythology), that would be great.

Thank you in advance for any assistance that you could provide on the subject. Best regards.

System specification

Windows 7-64 bit

Alienware M14x-R2

(According to the Device Manager) drive: MATSHITA DVD +-RW UJ8A7 SCSI CdRom Device

P.S., the disk driver seems to be up to date, as well as the version of Windows.

PS 2: I apologize for the scandalous grammar, as English is not my native language

Hello Aeaz,

The probable cause of this problem could be due to the DVD rom not recognized driver or firmware for the DVD rom can must be updated.

I would like to know:

  1. Do you see an exclamation point for the DVD/CD ROM drives in Device Manager.

However I suggest you follow the link below:

Your CD-ROM or DVD drive is not recognized by Windows or other programs

http://support.Microsoft.com/kb/314060/en-us

Warning Serious problems can occur if you modify the registry incorrectly by using the registry editor or by using another method. These problems may require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

If the above given article does not contribute to try to update the firmware for your DVD rom computer by going to www.dell.com and search firmware for DVD/CD ROM searching with the model of your computer.

Hope this helps, please answer if you would need more help.

Thank you.

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