Error code: 800 b 0001 (cannot install will want to)

Similar Questions

• Windows 7 - error Code: 800 b 0100 (cannot install updates)

  I get errors 800 b 0100 for KB981852 for a few months.  I just ran the tool ON and my log is below:

  =================================
  Preparation of control system was updated.
  Binary version 6.1.7600.20751
  Version 9.0 package
  2010-09-27 16:23

  Checking Windows Service Packages

  Checking of manifests package and catalogs
  (f) CBS MUM corrupt 0 x 80070026 servicing\Packages\Package_1_for_KB982664~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1: X
  (f) CBS MUM corrupt 0 x 80070026 servicing\Packages\Package_2_for_KB2079403~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1: X
  (f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_2_for_KB981852~31bf3856ad364e35~amd64~~6.1.1.1.cat
  (f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_3_for_KB981852~31bf3856ad364e35~amd64~~6.1.1.1.cat
  (f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_for_KB2032276~31bf3856ad364e35~amd64~~6.1.1.0.cat
  (f) CBS catalogue Corrupt 0x800B0100 servicing\Packages\Package_for_KB981852_RTM~31bf3856ad364e35~amd64~~6.1.1.1.cat
  (f) CBS MUM corrupt 0x800F080D servicing\Packages\Package_for_KB982664_RTM~31bf3856ad364e35~amd64~~6.1.1.0.mum line 1: supplied in the file
  2010-08-25 03:02:05, DP Info

  Checking package Watchlist

  Watchlist checking

  Checking packages

  Control components store
  (f) clear CSI impossible catalog check winsxs\Manifests\amd64_microsoft-windows-smbserver-common_31bf3856ad364e35_6.1.7600.20740_none_607b009642d9c626.manifest 0 x 00000000 amd64_microsoft-windows-smbserver - common_31bf3856ad364e35_6.1.7600.20740_none_607b009642d9c626
  (f) clear CSI impossible catalog check winsxs\Manifests\amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.16619_none_363c11500fe837b6.manifest 0 x 00000000 amd64_microsoft-windows-smbserver - v1_31bf3856ad364e35_6.1.7600.16619_none_363c11500fe837b6
  (f) CSI shows Zero Length 0 x 00000000 winsxs\Manifests\amd64_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_118540126d10aa9e.manifest amd64_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_118540126d10aa9e
  (f) clear CSI impossible catalog check winsxs\Manifests\amd64_microsoft-windows-smbserver-v1_31bf3856ad364e35_6.1.7600.20740_none_369c3bbd29264744.manifest 0 x 00000000 amd64_microsoft-windows-smbserver - v1_31bf3856ad364e35_6.1.7600.20740_none_369c3bbd29264744
  (f) CSI shows Zero Length 0 x 00000000 winsxs\Manifests\x86_microsoft-windows-n-deployment - netfx20_31bf3856ad364e35_6.2.7600.16513_none_3ec13172476c72e8.manifest x86_microsoft-windows-n-deployment - netfx20_31bf3856ad364e35_6.2.7600.16513_none_3ec13172476c72e8
  (f) CSI shows Zero Length 0 x 00000000 winsxs\Manifests\x86_wpf-permregonly_31bf3856ad364e35_6.2.7600.16513_none_f39a5e46c37ca486.manifest x86_wpf - permregonly_31bf3856ad364e35_6.2.7600.16513_none_f39a5e46c37ca486
  (f) clear CSI impossible catalog check winsxs\Manifests\amd64_microsoft-windows-smbserver-v2_31bf3856ad364e35_6.1.7600.16619_none_363141640ff053a7.manifest 0 x 00000000 amd64_microsoft-windows-smbserver - v2_31bf3856ad364e35_6.1.7600.16619_none_363141640ff053a7
  (f) clear CSI and S256H do not match 0 x 00000000 winsxs\Manifests\x86_netfx-mscorees_dll_31bf3856ad364e35_6.2.7600.16513_none_e1a860558b15624c.manifest x86_netfx - mscorees_dll_31bf3856ad364e35_6.2.7600.16513_none_e1a860558b15624c
  (f) clear CSI and S256H do not match 0 x 00000000 winsxs\Manifests\x86_netfx-mscoree_donoteverremove_31bf3856ad364e35_6.2.7600.16513_none_d40cbd7b7e8b574d.manifest x86_netfx - mscoree_donoteverremove_31bf3856ad364e35_6.2.7600.16513_none_d40cbd7b7e8b574d

  Summary:
  Seconds executed: 474
  Found 16 errors
  County CSI shows zero total length: 3
  County of apparent CSI and S256H Do not Match Total: 2
  Manifest CSI has not catalog check Total number: 4
  CBS MUM corrupt count: 3
  Total number of corrupt CBS catalogue: 4

  Unavailable repair files:
  winsxs\manifests\amd64_microsoft-Windows-SMBSERVER-common_31bf3856ad364e35_6.1.7600.20740_none_607b009642d9c626.manifest
  winsxs\manifests\amd64_microsoft-Windows-SMBSERVER-v1_31bf3856ad364e35_6.1.7600.16619_none_363c11500fe837b6.manifest
  winsxs\manifests\amd64_0f7a1a89936e7d82f675294dce25e472_b77a5c561934e089_6.1.7600.16597_none_118540126d10aa9e.manifest
  winsxs\manifests\amd64_microsoft-Windows-SMBSERVER-v1_31bf3856ad364e35_6.1.7600.20740_none_369c3bbd29264744.manifest
  winsxs\manifests\x86_microsoft-windows-n-deployment - netfx20_31bf3856ad364e35_6.2.7600.16513_none_3ec13172476c72e8.manifest
  winsxs\manifests\x86_wpf-permregonly_31bf3856ad364e35_6.2.7600.16513_none_f39a5e46c37ca486.manifest
  winsxs\manifests\amd64_microsoft-Windows-SMBSERVER-v2_31bf3856ad364e35_6.1.7600.16619_none_363141640ff053a7.manifest
  winsxs\manifests\x86_netfx-mscorees_dll_31bf3856ad364e35_6.2.7600.16513_none_e1a860558b15624c.manifest
  winsxs\manifests\x86_netfx-mscoree_donoteverremove_31bf3856ad364e35_6.2.7600.16513_none_d40cbd7b7e8b574d.manifest
  servicing\packages\Package_1_for_KB982664~31bf3856ad364e35~AMD64~~6.1.1.0.mum
  servicing\packages\Package_2_for_KB2079403~31bf3856ad364e35~AMD64~~6.1.1.0.mum
  servicing\packages\Package_2_for_KB981852~31bf3856ad364e35~AMD64~~6.1.1.1.mum
  servicing\packages\Package_3_for_KB981852~31bf3856ad364e35~AMD64~~6.1.1.1.mum
  servicing\packages\Package_for_KB2032276~31bf3856ad364e35~AMD64~~6.1.1.0.mum
  servicing\packages\Package_for_KB981852_RTM~31bf3856ad364e35~AMD64~~6.1.1.1.mum
  servicing\packages\Package_for_KB982664_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.mum
  servicing\packages\Package_1_for_KB982664~31bf3856ad364e35~AMD64~~6.1.1.0.cat
  servicing\packages\Package_2_for_KB2079403~31bf3856ad364e35~AMD64~~6.1.1.0.cat
  servicing\packages\Package_2_for_KB981852~31bf3856ad364e35~AMD64~~6.1.1.1.cat
  servicing\packages\Package_3_for_KB981852~31bf3856ad364e35~AMD64~~6.1.1.1.cat
  servicing\packages\Package_for_KB2032276~31bf3856ad364e35~AMD64~~6.1.1.0.cat
  servicing\packages\Package_for_KB981852_RTM~31bf3856ad364e35~AMD64~~6.1.1.1.cat
  servicing\packages\Package_for_KB982664_RTM~31bf3856ad364e35~AMD64~~6.1.1.0.cat

  Should what steps I take to correct these errors 16?

  Additional information:

  This machine was a fresh install of Win7 Professional (ago installed about 3 months).  Running MS Security Essentials - no infections reported.

  Thanks in advance for your help.

  Hello MJCfromCT,

  Thank you for your message.  We will reset Windows Update components in aggressive mode.  Once the reset is complete, run a SFC Scan (instructions are below):

  Click 'Start' > type cmd in the search field > right click on the prompt at the top of the list and select 'run as administrator '.
  Inside the command prompt, type sfc/scannow > press "Enter".

  Restart and test.

  Please let us know the results, we are looking forward to hear back on your part.

  See you soon

  Jason H. Engineer Support of Microsoft answers visit our Microsoft answers feedback Forum and let us know what you think.

• Vista - Error Code: 800 b 0100 (cannot install updates)

  I HAVE A VISTA UPDATE TO DOWNLOAD... BUT IT WILL NOT - I GET THE CODE 800B0100 - HOW TO COMPLETE THE DOWNLOAD?

  See the following article:
   
  Error message when you try to use Microsoft Update or Windows Update Web sites to install updates: "0x800B0100.
  http://support.Microsoft.com/kb/956702
  
  Stefan Blom
  Word Microsoft MVP

  wrote in message News: * e-mail address is removed from the privacy *...

  I HAVE A VISTA UPDATE TO DOWNLOAD... BUT IT WILL NOT - I GET THE CODE 800B0100 - HOW TO COMPLETE THE DOWNLOAD?

  Stefan Blom, Word of Microsoft MVP

• Error code: 800 b 0100 (cannot install updates)

  trying to update & keep getting error 800b0100 TRUST_E_NOSIGNATURE code. That means & how to fix it?

  Hello

  ·        What you are trying to update, Windows Vista? If Yes, what are the updates that you try to install on the system (Kb number)?

  ·        Where you can install the updates on the system before with no problems?

  Click on the link below.

  Install updates

  http://Windows.Microsoft.com/en-us/Windows-Vista/install-Windows-updates

  Certificate for the TRUST_E_NOSIGNATURE chain - has 800b0100 processed, but finished in a root certificate
  which is not approved by the trust provider

    

  I suggest you follow the steps mentioned in the article below.

  Windows Update error 800b0100

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Update-error-800B0100

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Vista - Error Code: 643 and 646 (cannot install updates)

  I tried to do my downloads, and I'm getting reports of errors as follows:

  646

  643

  These say to go to the windows desktop and change the settings in the box OSE I think... no matter... I made the change he told me and I'm still not to install updates... it says, then attach it to pass windows... which I did and it also gave me a notice that failed with code 2738... Anyone know what to do? I have office windows 2003... Please help I have like 25 updates that have never been done because of this

  I need help please!

  http://support.Microsoft.com/kb/KB976982

  You receive error 643 0 x or 0 x 80070643 when you try to install the updates of .NET Framework by using Windows Update or Microsoft UpdateYou receive error 643 0 x or 0 x 80070643 when you try to install the updates of .NET Framework by using Windows Update or Microsoft Update

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  646

  http://support.Microsoft.com/kb/2258121

  You receive the error code 0 x 80070646 or 646 error code when you try to install Microsoft Office updates

  Or try this:

  http://www.Microsoft.com/downloads/en/default.aspx

  Put the KB numbers in the search at the above link > download them manually.

  If this does not solve it:

  Windows Update Forum:

  It comes with Vista, upgrade install and activate Forum.

  You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

  In this way, you will receive the best help.

  See you soon

  Mick Murphy - Microsoft partner

• Windows 7 - error Code: 646 (cannot install will want to)

  I have a Dell T7500 64-bit computer running windows 7 pro 64 bit and office pro plus 2010 64 bit.

  Whenever I have shut down the computer I get some updates have not been installed.  I get the error code 646, windows update encountered an unknown error.

  I checked the edits several times, but the problem is not solved.

  Can you advise?

  See this response archived from a previous thread:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/ea3a3803-B228-4143-92df-000e23eeb0da/#2b104c6f-f37a-4B1E-843e-fded455c8fc2>

• Windows 7 - Error Codes: 8E5E03FA & 80246007 (cannot install will want to)

  Windows updates continue to fail after repeated attemptd. Need help to solve the problem. I received error codes: 8E5E03FA and 80246007

  You see the effects of an infection hijackware, very probably aggravated by a rootkit infection W32/Alureon-Variant.

  Outdated content removed to August 11, 2013

• 0 x 643, error code 0 x 80070643 - cannot install the new update

  Hello

  Make me

  0 x 643, error code 0 x 80070643

  whenever I try to run Windows Update. It says "check for updates", so I press it, but then he comes back with "to check the updates you must first install an update for Windows Update" - I press 'Install now' and she closes and opens again say it cannot install it or goes back to the message "check for updates".

  I tried both methods in the http://support.microsoft.com/kb/KB976982 article, but it is not fixed.

  What can I do now?

  Thanks in advance

  Rachel

  Hello

  Make me

  0 x 643, error code 0 x 80070643

  whenever I try to run Windows Update. It says "check for updates", so I press it, but then he comes back with "to check the updates you must first install an update for Windows Update" - I press 'Install now' and she closes and opens again say it cannot install it or goes back to the message "check for updates".

  I tried both methods in the http://support.microsoft.com/kb/KB976982 article, but it is not fixed.

  What can I do now?

  Thanks in advance

  Rachel

  Hey RachandGarry

  reqd the below information from microsoft about this error code 643

  http://support.Microsoft.com/kb/923100

  If this does not work, you will have to repost in the forum update windows for more tips

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  Walter, the time zone traveller

• Windows Update error 80071 error code has 91. Cannot install updater

  Hi all

  I can no longer install Windows updates.

  Im trying to install this update:

  KB3080079, KB3083710, KB2952664, KB2999226

  I still have this error: Windows Update error 80071A 91 error code.

  I get the error even if I try to install the updates one by one, do not use Windows Update, but after their download from Microsoft of the site.

  The last update, I installed successfully is (KB3069114)

  My sysemt is Windows 7 x 64 Home Premium SP1.

  I already tried the System Update Readiness tool descrivbe KB947821 but the problem is still there.

  Can someone help me?

  Thanks in advance

  Hello Bishop,.

  Please provide detailed information about your question. I appreciate the step by step troubleshooting, and pain that you have taken to resolve your problem. However, there are a few steps more that we can try to diagnose the root cause and to check the health of your system, to solve the problem permanently.

  According to the description you posted in your message seems that you can not install updates, this problem may occur if one or more of the following conditions are met:

  1. The Windows Update database is damaged.
  2. Antivirus software is configured to scan the folder % Windir%\SoftwareDistribution.
  3. Service (BITS) Background Intelligent Transfer Service does not receive a content link header.
  4. A required system file is incorrectly registered.

  If it helps, try the methods and check them off below.

  Method 1

  If I'm wrong, you tried not Troubleshooting Windows Update below to solve your problem and if this isn't the same link, then try to run the troubleshooter.

  Open the Windows Update troubleshooting tool

  http://Windows.Microsoft.com/en-in/Windows7/open-the-Windows-Update-Troubleshooter

  Method 2

  Step 1

  If the problem persists I suggest to reset the Windows Update components and for this, try to run the fixit described in the following article. If you already tried the fixit even before that I ask of you rerun the fixit.

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058/en-us#LetMeFixItMyselfAlways

  Step 2

  Try to follow the steps in the Microsoft Article and check if it helps.

  Problems with installing updates

  http://Windows.Microsoft.com/en-us/Windows/troubleshoot-problems-installing-updates#1TC=Windows-7

  Method 3

  If after completing the two steps issue persists trying to follow the steps described in the following Microsoft article different methods.

  Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2

  http://support.Microsoft.com/kb/2509997

  Registry warning : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  You can use the following link to back up and restore the registry in Windows: http://support.microsoft.com/kb/322756/

  Important:

  Running chkdsk on the drive if bad sectors are found on the disk hard when chkdsk attempts to repair this area if all available on which data can be lost.

  I hope this helps. If the problem still persists, post back with the current state of your computer and the result of the proposed suggestion, we will be happy to help you.

  Kind regards

• XP - Error Code: 0 x 80246002 (cannot install KB2482017)

  I have 2 machines, both xpsp3, ie8, nis2011, dsl, both put in place identical.  machine #1 all 9 updates installed - #2 8 installed updates.   Update for ie8 (kb2482017) will install not (0 x 80246002).   Thanks for any help on this.

  0 x 80246002 WU_E_DM_INCORRECTFILEHASH A DOWNLOAD Manager operation has failed because the fingerprint of the file was not recognized.

  This Microsoft KB article gives some more:
  You receive an error code '0 x 80246002' when you use the Windows Update or Microsoft Update Web sites to install updates

  http://support.Microsoft.com/kb/958056 >
  

• Vista - Error Codes: 643 and 646 (cannot install updates)

  A few months ago, I started getting a message when I tried to stop that I had to install 3 updates first.  The problem is installation has failed each time and the message "install 3 downloads" has been causing a delay important whenever I stopped while he goes through the motions of installing the updates.  But they do not have to install each time (according to the update on the computer folder.  I tried all the patches 'easy' and reluctant to mess with the patch that says am ' attention otherwise you will really cause a problem.  How can I solve this problem?

  Error code 643
  http://support.Microsoft.com/kb/923100/en-us

  Error code 646
  http://support.Microsoft.com/kb/2258121

  If the above doesn't work no help, please repost in Windows Update section:
  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

• Vista - Error Code: 0 X 80240016 (cannot install updates)

  I had problems with my windows from loading up sometimes, I have to let a repair of half the time before it will load up, I got messages that my windows Defender has stopped working properly and when I try to update I get this error code 0 x 80240016, I need help I don't know what to do I don't know anything about using a computer, so please tell me step by step what to do. I have windows VISTA, thanks.

  I had a windows care, but I deleted it when it expired...

  You should have uninstalled OneCare AND downloaded / run the OneCare cleanup utility and then installed AVG [1], BEFORE the expiry of your OneCare subscription.

  See...

  Cleaning a compromised system
       http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

  Personal data backup (which none should be considered 100% reliable at this point) then format the HARD disk and do a clean install of Windows. Please note that a repair installation (upgrade AKA on-site) will NOT fix it!

  HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "ofhttp://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista

  Once installed the clean, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or one local network (i.e. other computers) otherwise and before using a USB stick, SD card or external drive that is not brand new, or has not been freshly formatted:

  4 steps to help protect your new computer before going online
       http://www.Microsoft.com/security/pypc.aspx

  Tip: After getting the computer fully patched, download/install KB971029 manually:http://support.microsoft.com/kb/971029

  NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free AND download/run the removal tool appropriate prior to installing the updates, Windows Service Packs or IE upgrades AND BEFORE installing your new anti-virus application.

  Norton Removal Tool
       FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

  McAfee Consumer product removal tool
       http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

  If you need help, please start a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/vistarepair/threads

  If these procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, good reputation and stand-alone computer (that is, not BigBoxStoreUSA or Geek Squad) repair facility.

  Good luck!

  ===============================
  [1] If AVG was installed correctly (and it didn't), Windows Defender would be has been disabled by default. CF.http://www.avg.com/us-en/faq.num-2672

  ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• Error codes: 80070652, 652, 646 (cannot install updates)

  16 updates failed to install error codes:

  80070652

  652

  646

  http://www.Microsoft.com/downloads/en/default.aspx

  Put the KB numbers in the search at the above link > download them manually.

  If this does not solve it:

  Windows Update Forum:

  It comes with Vista, upgrade install and activate Forum.

  You will get the best help for any problem of Update/Service Pack in the Windows Update Forum; the link below:

  http://social.answers.Microsoft.com/forums/en-us/vistawu/threads

  When you repost here, kindly include the Error Codes, and exactly what is happening when you try to update.

  In this way, you will receive the best help.

  See you soon

  Mick Murphy - Microsoft partner

• Vista - Error Code: 0 x 80070490 (cannot install updates)

  Trying to install the 6 windows and ServicePack 2 updates and all fail. Item was not found, error_not_found. Tried to install individually, I tried standalones, tool tried, tried to reset components, tried with all safety, tried with all users. More funny thing is separately, I tried to update my iTunes program and there as well. The only thing I have not tried is the installation cd.

  0 X 80070490 - ERROR_NOT_FOUND
  Corrupted system file; You will need to perform an upgrade on the spot or reinstalling the operating system.

  The error you receive occurs if there is corruption in the manifest of component maintenance base.

  NB: a repair installation (AKA In - Place Upgrade) will be not solve the problem if it is due to a hijackware infection.

  You receive an error code "0 x 80070490" when you use Microsoft Update or Windows Update Web sites to install updates
  http://support.Microsoft.com/kb/958044

  NB: If you have installed SP1 or SP2 for Vista

  Uninstall the Service Pack/s: How to uninstall Windows Vista service packs as a troubleshooting step
  http://support.Microsoft.com/kb/948537

  See also:

  How to overcome error 0 x 80070490 when installing updates in Windows Vista/Server 2008
  http://blogs.msdn.com/andrekl/archive/2008/09/29/how-to-overcome-error-0x80070490-when-installing-updates-in-Windows-Vista-Server-2008.aspx

  Step 7 (method for Windows Vista), the * UPGRADE option is not available because Service Pack/s are installed and that your operating system is newer than the system you are trying to reinstall, so service pack/s must be removed in this case.

  TaurArian [MVP] 2005-2011 - Update Services

• Error code: 0 x 80070424 (cannot install Defender updates automatically)

  How so fix the Windows Defender error code 0 x 80070424 "this program cannot check the automatic updates.  I was able to down load updates manuallyand I would like to know where this leaves me now.  Analysis seems to be okay   Said real-time protection 'on '.  Definition version: 1.99.1703.0 created the 22/03/2011 at 03:25

  Windows Defender is the only program anti-malware on your machine right now?

  How to ask a question
  http://support.Microsoft.com/kb/555375 >

  It helps those answering questions if you provide:

  What is your full version of windows (32-bit or 64-bit) and service pack level. (Right-click on my computer and select properties: Windows version which is displayed on the general tab that results (for example, Windows XP Professional Service Pack 1;)) Windows Vista Edition SP2 family)?

  you use what browser (exact version).

  what application anti-virus or security suite is installed and your current subscription?

  What third-party firewall

  Please do it in your next reply.

  Consult the below Microsoft article and try the steps mentioned and check if it works.

  http://support.Microsoft.com/kb/918355/en-us>

  03/22 / 1103:24: 12:00