error code 8007002
My microsoft windows 7 will not make updates. I followed all the information to correct what I found and when they wanted me to remove all the files in a certain place (forgot the folder) I get the message - action cannot be completed because the file is opened in the application experience - close the file and try again.
What does that mean. I don't know what is the experience of the application. Help, please
Assuming that Win7 64 bit with Internet Explore 11 (IE11) installed...
We will need to "dig deeper" here. Please answer each of the following [admittedly tedious] diagnostic questions in a list numbered corresponding type in your very next answer, preferably without quote my post:
1. when (date approximately) did you buy the computer?
1B. who built the computer (for example, Dell;) HP; Sony; Lenovo)?
1 c. has Win7 64-bit was preinstalled on the computer when you bought it, did you do a clean install of Win7, or have you go to level one (for example, Vista;) Windows XP computer) to Win7?
1 d. Windows 10 has never been installed?
1. you already have a repair installation or a clean installation of Windows 7?
1F. did you run the automatic Windows Update Troubleshooter since you met the 80070002 error last week?
2. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires? What (other than Defender) anti-spyware applications are installed? What third-party firewall (if applicable)?
3 a Norton or McAfee application ALREADY installed on the computer as you bought?
4. do you have a free trial Norton or a test of free McAfee [CHOOSE ONE ANSWER] come preinstalled on the computer When you bought it? (No matter if you have never used or activated).
5a. is KB3154070, KB3156013, KB3156016, KB3156019, KB3155178, KB3153171, KB3153199, KB3156017, or KB3142024 listed in installed updates (not update history)? [1]
5b. How about you, KB3150513, KB3138612, KB3123862, KB3035583, KB2952664 or KB2990214?
6 assuming that Java is installed => is 91 update Java Version 8 (or higher) installed? TEST HERE in USING INTERNET EXPLORER ONLY! -online http://java.com/en/download/uninstallapplet.jsp [2]
- Java Update: the Patch or pitch it
http://krebsonsecurity.com/2014/07/Java-Update-patch-it-or-pitch-it/ - It's time to disable/uninstall Java?
http://securitygarden.blogspot.com/2013/01/Java-zero-day-again-time-to.html
7. Adobe Flash Player is version 21.0.0.242 (or higher) installed? TEST HERE in USING INTERNET EXPLORER ONLY! -online http://www.adobe.com/software/flash/about/
8. when (exact date) was Internet Explorer 11 is installed according to the installed updates?
8B. what Update Version & KB number are displayed in the second line of text using IE11 | [Alt + H + A] tab. for example, Updated Version: 11.0.99 (KB1231231) ?
8 ch. is Firefox version 46.0.1 (or higher) or Google Chrome version 51 (or higher) or another alternative browser installed?
9. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Comprehensive care system; Glary Utilities; Registry Booster; McAfee QuickClean; Own fast AVG; AVG PC TuneUp; Norton Registry Cleaner; Norton PC tune-up; PCTools optimizer; SpeedUpMyPC; FixMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. Registry Cleaner CCleaner component)?
==============================================
[1] start | Control Panel | Programs and features. See installed updates (in the left menu)
[2] no need to install Java if it isn't already installed.
Tags: Windows
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