Error Code DW013 - cannot upgrade to Acrobat DC

Whenever I try to upgrade to Acrobat DC I get the following error code:

Exit code: 7

Please see specific errors below for troubleshooting. For example, ERROR: DW013...

-------------------------------------- Summary --------------------------------------

-0 fatal Error (s), 6 (s)

ERROR: Failed to initialize - BEGIN - START-

ERROR: Fatal error initializing the proxy files.

ERROR: The following proxy files can not be loaded

ERROR: /tmp/F9DE08CD-4CDC-4D43-B9C5-165EF185FD1F/proxy.xml

ERROR: - END - initialization failed - END.

ERROR: DW013: failed to initialize session payload

-------------------------------------------------------------------------------------

Any ideas?

Hello

Could you please try again after restarting the system. This should be fixed now.

If this issue is not resolve even after reboot then please share the following details:

1 operating system information.

2. you have any earlier version of Acrobat is installed?

3 part PDApp.log ~/Library/Logs file, install Acrobat records (Error.log to install Adobe and Adobe Acrobat DC 15.007.20033 . log.gz) / Library/Logs/Adobe/Installers and install.log in/var/log.

Thank you

Tushark

Tags: Acrobat

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