Error: Having the problem of compatibility between this version of Windows and think soft. I am running Windows Vista

Hello

I GET A PROBLEM ON VISTA:

«This problem was caused by a compatibility issue between this version of Windows and.»

This product is generally distributed by the company that manufactured your device or computer. »

I CAN'T FIND A SOLUTION OR AN UPDATE FOR THIS SOFTWARE DISTRIBUTED BY HP FOR LAPTOP.

I ALREADY GET SUPPORT TECHNIQUE ON THE HP WEB SITE BUT NO SOLUTION...

CAN I GET ANY HELP?

THANKS IN ADVANCE.

Hi Luis,.

You see the 6TO4 card in Device Manager? (right click on computer, properties, Device Manager)

We will disable this.  This is for IPV6 to IPV4 translations and not in wide use at the moment.

In Device Manager, right-click on the Microsoft 6TO4 device and choose Uninstall.

Now, we will turn off the connection of the difficulties:

  • Click on Start, then network.
  • Click network and sharing Center , near the top.
  • Click manage network connections on the left.
  • Right-click on the network connection that has problems, and then choose Properties.
  • Clear the Internet Protocol Version 6 (TCP/IPv6) check box, and then click OK.
  • Now, click on Start and type cmd and press to enter.
  • At the command prompt, type netsh in 6to4 set state disable and press to enter.


Stop and restart
your computer.

I found a good thread on this course on Technet that may be useful:
http://social.technet.Microsoft.com/forums/en-us/itprovistahardware/thread/3c7de6f8-AFB7-4d90-8D1F-5e170520432e/#page:1

Hope that helps.

Brent
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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