Error message "the service user profile Service has no logon. Unable to load the user profile"How can we get in the laptpop to solve the problem? /

We get the error message "the service user profile Service does not logon, user profile cannot be loaded."  Prevents us from entering the computer laptop-so how to solve this problem?  Help?

Hi LisaPie,

Step 1: You can run the fixit available in the article below

Error message when you log a computer Windows Vista-based or Windows 7 by using a temporary profile: "the user profile Service has no logon. Unable to load the user profile.
http://support.Microsoft.com/kb/947215

Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

How to back up and restore the registry in Windows
http://support.Microsoft.com/kb/322756/

If you cannot start the computer in normal mode, try the steps in safe mode with networking

Step 2: Start the computer in safe mode with network. To do this, follow the steps below:

Access the menu advanced startup options by turning on your computer and pressing the button F8 before Windows starts. Advanced startup options menu select SafeMode with networking

http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

Thank you, and in what concerns:

Ajay K

Microsoft Answers Support Engineer

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Tags: Windows

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