Error of DC in the Customization Wizard Acrobat (Mac)

Similar Questions

• Adobe Customization Wizard for Mac error 27

  Whenever I try to run the wizard of customization on Mac, I get the following log file in ~ / Library/Logs/Adobe/CustWiz.log:

  Adobe Customization Wizard for Mac treatment begins

  2015:06:04 05:40:16 entry Path 2015 Volumes/Acrobat / Acrobat Acrobat/2015 2015 Installer.pkg Selected successfully

  2015:06:04 05:40:24 exit /Users/ < user >/Desktop/Adobe Testing.pkg selected with success path

  2015:06:04 05:40:24 valid serial number has been entered.

  2015:06:04 05:40:24 function valid lockdown plist selected

  2015:06:04 05:40:24 launch Volumes/Adobe Customization Wizard/Acrobat Customization Wizard DC.app/Contents/Resources/adobe_prtk with arguments)

  "- tool = VolumeSerialize."

  "- generate."

  "- series = < ourSNhere >,"

  "- leid = V7 {} AcrobatESR-12-Mac-GM."

  «- provfilepath = / tmp/AcroPro-2143 /»

  "- regsuppress = ss"

  "- eulasuppress".

  )

  05:40:25 error code 2015:06:04 is 27

  Adobe Customization Wizard completed treatment.

  
  

  I've searched and can not find this error code 27 shows.  Does anyone have any suggestions?

  
  

  This is done on a Macbook Pro 15 "retina (mid-2014), 2.8 GHz i7 with 16 GB of RAM.  I am running 10.10.3 on the machine.

  
  

  Thanks for any help!
  

  I actually found the question.  I was running the wizard to customize the DMG somehow instead of starting from the directory/applications.  Still not sure how I managed that one - perhaps not enough of coffee.  I noticed in the log after a few tries more and my post:

  Launch /Volumes/Adobe Customization Wizard/Acrobat DC.app / Customization Wizard...

  I hope my post can prevent someone else pulling the hair!

• Problem with the removal of previous versions of the player using the Customization Wizard

  Hello

  I manage the updates to Adobe Reader and use the Customization Wizard.

  I came across a question update to 11.0.07 in I get an error indicating that the installation program is unable to complete due to the installation of earlier versions.

  I checked the option "Remove earlier versions" in the Customization Wizard.

  I use an agreement of principle to create and patch deployment MSI bae.

  My guess is that I need to add the product code somewhere in the MSI tables, but need help doing.

  Thank you!

  I figured this out and has been able to solve the problem using AdminStudio.

  1. when I created the AIP for 11.0.06, a new UpgradeCode was created.  This need to be added to the MSI under the heading "General information".

  2. the upgrade code disappeared from the UpgradeTable.  Added the code and tested it on.

  During the test, the previous version has been removed and the new version successfully installed.

• Setting view protected with the Customization Wizard

  Hello

  I'm using the last DC Acrobat Customization Wizard and tries to generate a transform file. I was put in safe_mode for all files. If I generate the transform file and reload, I see that protected mode is certainly in all the files. However, when I install Acrobat Reader DC using the transformation in the command line, I see that protected mode is set to Off (default) which is not how it is configured in the transformation.

  How can I make a transformation the mode value protected all files when you install the application? Also, how I apply this setting so that users cannot change?

  Thank you

  Rob

  Well, looks like I found the answer. You must set this political software locking function:

  Tracking Add 'HKLM\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown' v iProtectedView /t REG_DWORD /d 2 f > zero

  The addition of this lockdown key view protected for all users. That's what I was trying to find out. I have no idea why the wizard is not programming it correctly.

  I found the info in the below linked document that has been referenced on nsa.gov of all places:

  http://www.Adobe.com/devnet-docs/acrobatetk/tools/AppSec/Acrobat%20Application%20Security% 20Guide.pdf

• An error occurred while troubleshooting the Troubleshooting Wizard cannot continue error 0 x 80040154

  Original title: widows update does not work. Microsoft Fix - It fails with the error 0 x 80040154. What can I do?

  Widows Update does not work.  Microsoft Fix - It fails with the error 0 x 80040154

  The notice reads as follows:

  "Year error occurred while troubleshooting.

  The Troubleshooting Wizard cannot continue

  "error 0 x 80040154."

  I don't have an update since February 28.

  Now, Windows Update and Fix - It don't work.  What can I do?

  Error: 0 x 80040154

  Hello

  1. don't you make changes on the computer before the show?
  2. what update does not work?

  Method 1:
  Perform a clean boot and check if the third-party software are causing the issue of updating.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: After the adventures of shooting set the computer to start as usual by performing step 7 above of the Knowledge Base article.

  Method 2:

  Manually, try to install updates from Microsoft Download Center.
  a. visit the Microsoft Download Web site, type the number of "KB" of the update in the search box and press ENTER.
  b. in the list of search results, click on the (KB) Knowledge Base article link to go to the download page. If there is more than one list, look for a link that goes to the Microsoft Download Center.
  c. If there are several versions on the download page, find the appropriate for your computer. Click on the download button and save the update to your desktop.
  d. When you are prompted, click open to install the update.
  Microsoft Download Center
  http://www.Microsoft.com/en-us/download/default.aspx

  Method 3:
  You can try the procedure described in the supplied knowledge base article and check.
  Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
  http://support.Microsoft.com/kb/2509997
  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base. How to back up and restore the registry in Windows:
  http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

  Warning: We recommend not to interrupt the CHKDSK process. Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted. For security, you can back up your data before using check disk drive.

• Error after cloning during the customization

  During the first boot after cloing enters another VM, VM custom clone, then there is a fault:

  An error was encountered which prevents the installation to continue. WIndows cannot start because the registry could not be updated.  . . . WIndows must now SHut Down.

  Then recycle, enters the customization still mode once and new errors. On several occasions.

  What should I try to remedy this situation?

  Thank you.

  I always check your source machine to see if it would be useful to the KB.

• ORA-12560 error during installation of the Setup Wizard

  I tried to install Oracle 10.2.0 (10g) on Windows Server 2008 R2 and had this error in the middle of the General installation and 2% of the installation of the Settings Wizard.
  
  The error is perhaps due to the certification of R2 (Windows Version 6.1). If not, any help?

  I ' v got the same error.
  Just refresh after login.

  Here is the link where I found the bug ID:

  http://www.webxpert.ro/Andrei/2009/02/23/Oracle-10g11g-install-on-Windows-2008-Server/

• Assistants ' compatibility, troubleshooting or diagnostic "hang on display the following error message: error __An occurred when troubleshooting -"an unexpected error has occurred. The Troubleshooting Wizard can not continue. »

  I have Windows 7 RC OS installed on my PC. Sometimeback, I ran Windows 7 Manager (one click Cleaner) on my other partition where Windows 7 Ultimate is installed to clean all junk files. However, after removing these junk files my McAfee Virus Scan Plus ceased to work and simultaneously all my assistants troubleshooting and diagnosis also became disabled/inadmissible (statement of the error messages as mentioned above). Somehow after visiting the site of McAfee, I could eventually make my functional McAfee Anti Virus but this problem has not been resolved so far despite my trying all work related arounds suggested by various members of the forum of MSDN & TechNet Web sites.

  Error details:
  Package ID - PCWDiagnostic
  Path - C:\Windows\diagnostics\system\PCW
  Error code: 0 x 80131700
  Source - engine
  User - alok-companion\acees
  Context - high

  Hi ALOK CHANDRA SINGH,.

  Thanks for posting your question on the Microsoft answers forums!

  Error code 0 x 80131700 is generally relevant to the old version of the .NET Framework installed on your system. By default, the integrated Microsoft .NET Framework version is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1.

  Please follow the steps mentioned by Dale Qiao, see link below
  http://social.technet.Microsoft.com/forums/en/w7itprogeneral/thread/2e8d4b54-b7d7-47BC-83cf-d9db907b037b

  If the problem persists,

  I suggest you try the following steps:

  Step 1: Start the computer in safe mode and check if the problem persists

  To use a boot option, follow these steps:

  a. restart your computer and start pressing F8 on your keyboard. On a computer that is configured to start to multiple operating systems, you can press the F8 key when the Boot Menu appears.

  b. Select an option when the Windows Advanced Options menu appears, and press ENTER.

  c. when the boot menu appears again, the words "Safe Mode" appear in the bottom, select the installation that you want to start and then press ENTER.

  If you are able to work without any problem in safe mode then you can deduce that some third-party software is causing the problem

  Step 2: The System File Checker (SFC) utility allows administrators to perform an analysis of all protected resources to make sure they are the correct version. Whether SFC should find all incorrect versions in one of these protected resources, SFC will be replaced by the correct versions.

  You can still run a SFC scan on the windows vista computer. To run a scan suite SFC as follows:

  a. Click Start, in the start search bar type cmd, right-click on the command prompt icon in the box programs and then click Run as administrator.

  b. at the command prompt type sfc/scannow , and then press ENTER.

  Step 3: Run a scan online for any threat and try to fix them (in normal mode)
  http://OneCare.live.com/site/en-us/Center/cleanup.htm  

  See the link below: 

  http://social.answers.Microsoft.com/forums/en-us/vistasecurity/thread/ba80504b-61f1-4D71-960f-b561798b7b42

  You can install version Windows 7 RTM (released to manufacturing) as many bugs and compatibility problem has been resolved.

  Thank you, and in what concerns:

  Ajay K

  Microsoft Answers Support Engineer

  Visit our Microsoft answers feedback Forum and let us know what you think.

• Not all the Customization Wizard settings are passed on to drive DC installs

  I created a MST file for my installation in the company of Adobe Reader DC.  I want to install using SCCM DC and he moved very well, but the privileged locations and protected mode settings are not wrapped in the installation.  Some parameters are wrapped, so I know that the MST file is playing.  Also, if I open the MST file in Notepad, I can see some of the privileged location URL listed so I know the info is there, but it is not used during the installation.

  Same thing if I run the Setup from the command line, so I know THAT SCCM is not the culprit.  Does anyone else have this problem?

  Any ideas?

  This seems to be a bug in the user interface.  The privileged locations do not appear in the user interface of the Acrobat Reader DC customer but appear in the FeatureLockdown Windows registry hive.

  Example:

  Windows Registry Editor Version 5.00

  [HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Acrobat Reader\DC\FeatureLockDown\cTrustedFolders\cAlwaysTrustedForJavaScript]

  "t2_recursive" = "k:".

  "t1_recursive" = "G:\\."

  "t0_recursive" = "F:\\."

• Not able to open the pdf in Acrobat Mac that I created in Acrobat Mac &amp; used to be able to open

  Hello:

  I have Mac Acrobat 11.0.6.

  Like others who have posted, I'm not able to open a PDF file in Acrobat that I created with Mac Acrobat, as attachments sent and used to be able to open.

  Is there a utility to fix or repair?

  I get the message "Acrobat cannot open '___.pdf' because it is not a supported file type or because the file has been damaged (for example, it was sent as an attachment to e-mail and has not been correctly decoded)."

  Thank you!

  PS Look back, I asked once before, but without the information that I had created them as PDF files.  The problem was not resolved.

  The text editor suggests that what you have is completely corrupt. Usually if these PDF files sent by e-mail without binary coding, you have lost the PDF document on the end of the RRs and will not be able to recover. You should still be able to use the original file that you created, unless you deleted it. In this case, you will need to return to the original of the document and create a new PDF. It remains unclear how the PDF you are using has been managed since the creation, but it seems that the incorrect coding has been used or another error in a process of e-mail and the file was lost.

• When I try to create or convert a PDF file in Acrobat DC I get the error "your request could not be performed. Adobe Acrobat DC license has expired or not been activated. "This will happen even if Acrobat is installed via a Customization Wizard

  When I try to create or convert a PDF file in Acrobat DC I get the error "your request could not be performed. Adobe Acrobat DC license has expired or not been activated. "This happens even if Acrobat is installed via a package of the Customization Wizard of the product which takes care of activation and the license is not expired. What could be the cause of the issue?

  Uninstall your creative cloud application that basically allows you to download apps and redownload it. This should do the job. Your system just lost you license update.

• How can I use the DC Acrobat Customization Wizard to include an Adobe ID sign in?

  How can I use the DC Acrobat Customization Wizard to include an Adobe ID sign in?  I want my users to install through our deployment tools without having to enter an email address and password after launching the software for the first time.  Thank you.

  This feature has always existed. In the Customization Wizard screen, fill in all fields and don't forget to click on "Grant offline Exception." This avoids having users connect to activate the product because the product is activated by the administrator on behalf of all users.

  HTH,

  Ben

• Grant Exception offline process fails - DC Acrobat pro continuous track / Customization Wizard 15.0.16.20039

  Scenario:

  We would like to change the Acrobat Pro DC classic track to track continuous.

  I've already prepared the AIP , including patches, but I can't make a new STD with the Customization Wizard (Wizard-Version 15.016.20039)

  Meanwhile I tried this on Windows 7 and Windows 10 times with different results in the log file , but both will fail, however.

  The instaler in our in the license portal was a classic DC Acrobat installer.

  Even if I try to use the MST file existing conventional track (made with an old Assistant 15.07) there is no chance to grant an exception again offline.

  Problem:

  And that's the point, I can still deploy the classic Adobe follow with the MST file flawlessly, but fail to deploy continuous track because the installation program stops to enter a valid serial number.

  Issues related to the:

  If it is not allowed to go to the track from classic to continue with the same serial number?

  Why the wizard maintains not to create a new exception offline while he was working for an older version of (Acrobat DC and Assistant)

  How to solve this problem?

  Logifle Windows 7

  02/09/16 16:27:13:547 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | __OOBELIB_LOG_FILE__
  02/09/16 16:27:13:548 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | START the Adobe PRTK tool *.
  02/09/16 16:27:13:548 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | Adobe called PRTK tool VolumeSerialize
  02/09/16 16:27:13:549 | [ERROR] |  |  |  | Adobe PRTK |  |  | 7104 | C:\Users\heinz\AppData\Local\Temp\CusA3EB1100
  02/09/16 16:27:13:550 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | creation C:\Users\heinz\AppData\Local\Temp\CusA3EB1100\prov.xml
  02/09/16 16:27:13:551 | [INFO] |  |  |  | OOBELib |  |  | 7104 | OOBELib Session begins *.
  02/09/16 16:27:13:551 | [INFO] |  |  |  | OOBELib |  |  | 7104 | Version 9.0.0.301,7.0

  02/09/16 16:27:13:551 | [INFO] |  |  |  | PCDService |  |  | 7104 | Service of PCD in non threaded mode
  02/09/16 16:27:13:552 | [INFO] |  |  |  | DispatchClientLib |  |  | 7104 | Dispatch table of path: C:\Users\heinz\AppData\Local\Temp\CusA3EB.tmp\dispatchtable.xml
  02/09/16 16:27:13:553 | [INFO] |  |  |  | DispatchClientLib |  |  | 7104 | (re) load Local Dispatch Table-[0] status.
  02/09/16 16:27:13:553 | [INFO] |  |  |  | DispatchClientLib |  |  | 7104 | Scope: [2].
  02/09/16 16:27:13:554 | [INFO] |  |  |  | DispatchClientLib |  |  | 7104 | Scope of setting for GM
  02/09/16 16:27:13:792 | [ERROR] |  |  |  | OPMWrapper |  |  | 7104 | A failed by getting the value of key in OPMGetValueForKey
  02/09/16 16:27:13:792 | [INFO] |  |  |  | OOBELib |  |  | 7104 | Failed to get the user name for Proxy in OPM DB
  02/09/16 16:27:13:792 | [INFO] |  |  |  | AXFBLicensing |  |  | 7104 | Unable to load axlibv7.dll, try again
  02/09/16 16:27:13:792 | [INFO] |  |  |  | AXFBLicensing |  |  | 7104 | Unable to load axlibv7.dll, try again with axlib in ACF
  02/09/16 16:27:13:893 | [INFO] |  |  |  | AXFBLicensing |  |  | 7104 | All function pointers managed to recover
  02/09/16 16:27:13:893 | [INFO] |  |  |  | OOBELib |  |  | 7104 | Received Params for posting online: Driver: {AcrobatCont-12-Win-GM, calling V7: 3
  02/09/16 16:27:13:893 | [INFO] |  |  |  | OOBELib |  |  | 7104 | receipt LEID: V7 {} AcrobatCont-12-Win-GM
  02/09/16 16:27:13:893 | [INFO] |  |  |  | OOBELib |  |  | 7104 | Support for locale: all THE
  02/09/16 16:27:13:893 | [INFO] |  |  |  | OOBELib |  |  | 7796 | OOBELib ValidateSerialOnline
  02/09/16 16:27:13:893 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Scope: [2].
  02/09/16 16:27:13:893 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Scope of setting for GM
  02/09/16 16:27:13:893 | [INFO] |  |  |  | OOBELib |  |  | 7796 | Validation using the driver LEID: V7 {} AcrobatCont-12-Win-GM, App LEID: white >, SN: 970787043745062042938331
  02/09/16 16:27:13:902 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | Unable to get the proxy by default system in setProxyCredentialsForIALSession
  02/09/16 16:27:13:902 | [INFO] |  |  |  | OOBELib |  |  | 7796 | Unable to set the credentials of proxy for a session during the serial number validation
  02/09/16 16:27:13:903 | [INFO] |  |  |  | OOBELib |  |  | 7796 | IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Endpoint asked: [AES]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Length of the URL: [51]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Return of getEndpointAddr: [0]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Endpoint asked: [AES]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Length of the URL: [51]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
  02/09/16 16:27:13:903 | [INFO] |  |  |  | DispatchClientLib |  |  | 7796 | Return of getEndpointAddr: [0]
  02/09/16 16:27:13:913 | [INFO] |  |  |  | OOBELib |  |  | 7796 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (= extURL)
  02/09/16 16:27:15:009 | [INFO] |  |  |  | OOBELib |  |  | 6516. The request HTTP 200 status code.
  02/09/16 16:27:15:009 | [INFO] |  |  |  | OOBELib |  |  | 7796 | HTTPCommunicationAgent - Return Code: [0] size [213] response catch-[1096.57] time ms.
  02/09/16 16:27:15:009 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | Has received the server error-[16].
  02/09/16 16:27:15:009 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | ErrDesc of the server: no LEID in common for serial number pilot leid combination...
  02/09/16 16:27:15:010 | [INFO] |  |  |  | OOBELib |  |  | 7796 | Validate the status-[528] series took-[1106.48] ms.
  02/09/16 16:27:15:010 | [INFO] |  |  |  | OOBELib |  |  | 7796 | IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:27:15:010 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | OOBELib IAL common VSN found LEID
  02/09/16 16:27:15:010 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | OOBELib IAL ValidateSerial call failed: 528
  02/09/16 16:27:15:010 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | Combining Driver/ALL scenario SNs off line/invalid
  02/09/16 16:27:15:010 | [ERROR] |  |  |  | OOBELib |  |  | 7796 | Valid SN for the AAMEE mode
  02/09/16 16:27:15:010 | [INFO] |  |  |  | OOBELib |  |  | 7796 | OOBELib stat = 257
  02/09/16 16:27:15:895 | [ERROR] |  |  |  | Adobe PRTK |  |  | 7104 | Impossible to validate the serial number

  02/09/16 16:27:15:895 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | Return code 14
  02/09/16 16:27:15:895 | [INFO] |  |  |  | Adobe PRTK |  |  | 7104 | Adobe PRTK tool END *.
  02/09/16 16:27:19:926 | [INFO] |  |  |  | Adobe PRTK |  |  | 6608 | START the Adobe PRTK tool *.
  02/09/16 16:27:19:926 | [INFO] |  |  |  | Adobe PRTK |  |  | 6608 | Adobe called PRTK tool VolumeSerialize
  02/09/16 16:27:19:927 | [ERROR] |  |  |  | Adobe PRTK |  |  | 6608 | C:\Users\heinz\AppData\Local\Temp\CusBD211100
  02/09/16 16:27:19:927 | [INFO] |  |  |  | Adobe PRTK |  |  | 6608 | creation C:\Users\heinz\AppData\Local\Temp\CusBD211100\prov.xml
  02/09/16 16:27:19:928 | [INFO] |  |  |  | OOBELib |  |  | 6608 | OOBELib Session begins *.
  02/09/16 16:27:19:928 | [INFO] |  |  |  | OOBELib |  |  | 6608 | Version 9.0.0.301,7.0

  02/09/16 16:27:19:928 | [INFO] |  |  |  | PCDService |  |  | 6608 | Service of PCD in non threaded mode
  02/09/16 16:27:19:929 | [INFO] |  |  |  | DispatchClientLib |  |  | 6608 | Dispatch table of path: C:\Users\heinz\AppData\Local\Temp\CusBD21.tmp\dispatchtable.xml
  02/09/16 16:27:19:930 | [INFO] |  |  |  | DispatchClientLib |  |  | 6608 | (re) load Local Dispatch Table-[0] status.
  02/09/16 16:27:19:930 | [INFO] |  |  |  | DispatchClientLib |  |  | 6608 | Scope: [2].
  02/09/16 16:27:19:931 | [INFO] |  |  |  | DispatchClientLib |  |  | 6608 | Scope of setting for GM
  02/09/16 16:27:19:969 | [ERROR] |  |  |  | OPMWrapper |  |  | 6608 | A failed by getting the value of key in OPMGetValueForKey
  02/09/16 16:27:19:969 | [INFO] |  |  |  | OOBELib |  |  | 6608 | Failed to get the user name for Proxy in OPM DB
  02/09/16 16:27:19:969 | [INFO] |  |  |  | AXFBLicensing |  |  | 6608 | Unable to load axlibv7.dll, try again
  02/09/16 16:27:19:969 | [INFO] |  |  |  | AXFBLicensing |  |  | 6608 | Unable to load axlibv7.dll, try again with axlib in ACF
  02/09/16 16:27:19:970 | [INFO] |  |  |  | AXFBLicensing |  |  | 6608 | All function pointers managed to recover
  02/09/16 16:27:19:970 | [INFO] |  |  |  | OOBELib |  |  | 6608 | Received Params for posting online: Driver: {AcrobatCont-12-Win-GM, calling V7: 3
  02/09/16 16:27:19:970 | [INFO] |  |  |  | OOBELib |  |  | 6608 | receipt LEID: V7 {} AcrobatCont-12-Win-GM
  02/09/16 16:27:19:970 | [INFO] |  |  |  | OOBELib |  |  | 6608 | Support for locale: all THE
  02/09/16 16:27:19:970 | [INFO] |  |  |  | OOBELib |  |  | 5612. OOBELib ValidateSerialOnline
  02/09/16 16:27:19:971 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Scope: [2].
  02/09/16 16:27:19:971 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Scope of setting for GM
  02/09/16 16:27:19:971 | [INFO] |  |  |  | OOBELib |  |  | 5612. Validation using the driver LEID: V7 {} AcrobatCont-12-Win-GM, App LEID: white >, SN: 970787043745062042938331
  02/09/16 16:27:19:979 | [ERROR] |  |  |  | OOBELib |  |  | 5612. Unable to get the proxy by default system in setProxyCredentialsForIALSession
  02/09/16 16:27:19:979 | [INFO] |  |  |  | OOBELib |  |  | 5612. Unable to set the credentials of proxy for a session during the serial number validation
  02/09/16 16:27:19:979 | [INFO] |  |  |  | OOBELib |  |  | 5612. IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:27:19:980 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Endpoint asked: [AES]
  02/09/16 16:27:19:980 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Length of the URL: [51]
  02/09/16 16:27:19:980 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Return of getEndpointAddr: [0]
  02/09/16 16:27:19:980 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Endpoint asked: [AES]
  02/09/16 16:27:19:981 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Length of the URL: [51]
  02/09/16 16:27:19:981 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
  02/09/16 16:27:19:981 | [INFO] |  |  |  | DispatchClientLib |  |  | 5612. Return of getEndpointAddr: [0]
  02/09/16 16:27:19:985 | [INFO] |  |  |  | OOBELib |  |  | 5612. HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (= extURL)
  02/09/16 16:27:21:133 | [INFO] |  |  |  | OOBELib |  |  | 6536 | The request HTTP 200 status code.
  02/09/16 16:27:21:133 | [INFO] |  |  |  | OOBELib |  |  | 5612. HTTPCommunicationAgent - Return Code: [0] size [213] response catch-[1148.80] time ms.
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. Has received the server error-[16].
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. ErrDesc of the server: no LEID in common for serial number pilot leid combination...
  02/09/16 16:27:21:134 | [INFO] |  |  |  | OOBELib |  |  | 5612. Validate the status-[528] series took-[1154.13] ms.
  02/09/16 16:27:21:134 | [INFO] |  |  |  | OOBELib |  |  | 5612. IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. OOBELib IAL common VSN found LEID
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. OOBELib IAL ValidateSerial call failed: 528
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. Combining Driver/ALL scenario SNs off line/invalid
  02/09/16 16:27:21:134 | [ERROR] |  |  |  | OOBELib |  |  | 5612. Valid SN for the AAMEE mode
  02/09/16 16:27:21:134 | [INFO] |  |  |  | OOBELib |  |  | 5612. OOBELib stat = 257
  02/09/16 16:27:21:973 | [ERROR] |  |  |  | Adobe PRTK |  |  | 6608 | Impossible to validate the serial number

  02/09/16 16:27:21:973 | [INFO] |  |  |  | Adobe PRTK |  |  | 6608 | Return code 14
  02/09/16 16:27:21:973 | [INFO] |  |  |  | Adobe PRTK |  |  | 6608 | Adobe PRTK tool END *.

  Windows 10 log file (1607 / 1511)

  02/09/16 16:16:55:986 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. __OOBELIB_LOG_FILE__
  02/09/16 16:16:55:986 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. START the Adobe PRTK tool *.
  02/09/16 16:16:55:986 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. Adobe called PRTK tool VolumeSerialize
  02/09/16 16:16:55:986 | [ERROR] |  |  |  | Adobe PRTK |  |  | 6068. C:\Users\kheadmin\AppData\Local\Temp\Cus71181100
  02/09/16 16:16:55:986 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. creation C:\Users\kheadmin\AppData\Local\Temp\Cus71181100\prov.xml
  02/09/16 16:16:56:002 | [INFO] |  |  |  | OOBELib |  |  | 6068. OOBELib Session begins *.
  02/09/16 16:16:56:002 | [INFO] |  |  |  | OOBELib |  |  | 6068. Version 9.0.0.301,7.0

  02/09/16 16:16:56:002 | [INFO] |  |  |  | PCDService |  |  | 6068. Service of PCD in non threaded mode
  02/09/16 16:16:56:002 | [INFO] |  |  |  | DispatchClientLib |  |  | 6068. Dispatch table of path: C:\Users\kheadmin\AppData\Local\Temp\Cus7118.tmp\dispatchtable.xml
  02/09/16 16:16:56:002 | [INFO] |  |  |  | DispatchClientLib |  |  | 6068. (re) load Local Dispatch Table-[0] status.
  02/09/16 16:16:56:002 | [INFO] |  |  |  | DispatchClientLib |  |  | 6068. Scope: [2].
  02/09/16 16:16:56:002 | [INFO] |  |  |  | DispatchClientLib |  |  | 6068. Scope of setting for GM
  02/09/16 16:16:56:518 | [ERROR] |  |  |  | OPMWrapper |  |  | 6068. A failed by getting the value of key in OPMGetValueForKey
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 6068. Failed to get the user name for Proxy in OPM DB
  02/09/16 16:16:56:518 | [INFO] |  |  |  | AXFBLicensing |  |  | 6068. Unable to load axlibv7.dll, try again
  02/09/16 16:16:56:518 | [INFO] |  |  |  | AXFBLicensing |  |  | 6068. Unable to load axlibv7.dll, try again with axlib in ACF
  02/09/16 16:16:56:518 | [INFO] |  |  |  | AXFBLicensing |  |  | 6068. Could not load axlibv7.dll of ACF
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 6068. Received Params for posting online: Driver: {AcrobatCont-12-Win-GM, calling V7: 3
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 6068. receipt LEID: V7 {} AcrobatCont-12-Win-GM
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 6068. Support for locale: all THE
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 9680. OOBELib ValidateSerialOnline
  02/09/16 16:16:56:518 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Scope: [2].
  02/09/16 16:16:56:518 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Scope of setting for GM
  02/09/16 16:16:56:518 | [INFO] |  |  |  | OOBELib |  |  | 9680. Validation using the driver LEID: V7 {} AcrobatCont-12-Win-GM, App LEID: white >, SN: 970787043745062042938331
  02/09/16 16:16:56:533 | [ERROR] |  |  |  | OOBELib |  |  | 9680. Unable to get the proxy by default system in setProxyCredentialsForIALSession
  02/09/16 16:16:56:533 | [INFO] |  |  |  | OOBELib |  |  | 9680. Unable to set the credentials of proxy for a session during the serial number validation
  02/09/16 16:16:56:533 | [INFO] |  |  |  | OOBELib |  |  | 9680. IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Endpoint asked: [AES]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Length of the URL: [51]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Return of getEndpointAddr: [0]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Endpoint asked: [AES]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Length of the URL: [51]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | DispatchClientLib |  |  | 9680. Return of getEndpointAddr: [0]
  02/09/16 16:16:56:533 | [INFO] |  |  |  | OOBELib |  |  | 9680. HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (= extURL)
  02/09/16 16:16:57:643 | [INFO] |  |  |  | OOBELib |  |  | 9632. The request HTTP 200 status code.
  02/09/16 16:16:57:643 | [INFO] |  |  |  | OOBELib |  |  | 9680. HTTPCommunicationAgent - Return Code: [0] size [213] response catch-[1109.29] time ms.
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. Has received the server error-[16].
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. ErrDesc of the server: no LEID in common for serial number pilot leid combination...
  02/09/16 16:16:57:643 | [INFO] |  |  |  | OOBELib |  |  | 9680. Validate the status-[528] series took-[1117.29] ms.
  02/09/16 16:16:57:643 | [INFO] |  |  |  | OOBELib |  |  | 9680. IALClient IAL_SetCaller-[0] took-[0.00] ms.
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. OOBELib IAL common VSN found LEID
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. OOBELib IAL ValidateSerial call failed: 528
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. Combining Driver/ALL scenario SNs off line/invalid
  02/09/16 16:16:57:643 | [ERROR] |  |  |  | OOBELib |  |  | 9680. Valid SN for the AAMEE mode
  02/09/16 16:16:57:643 | [INFO] |  |  |  | OOBELib |  |  | 9680. OOBELib stat = 257
  02/09/16 16:16:58:537 | [ERROR] |  |  |  | Adobe PRTK |  |  | 6068. Impossible to validate the serial number

  02/09/16 16:16:58:537 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. Return code 14
  02/09/16 16:16:58:537 | [INFO] |  |  |  | Adobe PRTK |  |  | 6068. Adobe PRTK tool END *.

  In the order of Q and R:

  1. isn't is it possible to go to the track from classic to continue with the same serial number?

  Response: No, it is not allowed.  They are two different applications (classic version and build ongoing) builds and they need different serial numbers.

  2. why the wizard maintains not to create a new exception offline while he was working for an older version of (Acrobat DC and Assistant)

  Response:  Because the generation continues app that you are trying to grant the exception with the Adobe Customization Wizard DC offline is powered evil (aka version of classic construction) type of serial number for a continuous build version.

  3. How do I fix this?

  Response:  In order to get an exception for the continuous offline, man you will need to obtain a continuous series build number and then follow the procedure to get it with the Adobe Customization Wizard DC.

• How to remove the register your product with Customization Wizard?

  Hi people,

  I'm trying to deploy Acrobat Pro XI with group policy on 64 bit Windows 7 on our domain computers.

  It seems that the GPO installed on my test machine, but Acrobat is launching a startup screen "Register your product" when it starts.   Did I miss something in the Adobe Customization Wizard of XI?   I entered the serial number and deleted the EULA option.

  
  Thank you

  Rice

  

  Hi, rice,

  Yes, there is an option in Adobe Customization Wizard to disable the product registration window.

  Open the package in the Customization Wizard, and then you must go to the category of "Online and Adobe online services features", then check the option 'off the record '.

  

• Adobe Customization Wizard for Acrobat XI

  Adobe Customization Wizard for Acrobat XI when will be available?  I need to enter in SCCM.  Are there alternative instructions to do a slient without the Wizard installation.

  Acrobat XI Wizard customization for Windows is expected to be released in early November.

  Here is the manual for the XI for Windows of the Customization Wizard:

  http://www.Adobe.com/devnet-docs/acrobatetk/tools/Wizard/customization %20Wizard%2011%20for%20Windows.pdf

  For Mac, please try this: ftp://ftp.adobe.com/pub/adobe/acrobat/mac/11.x/11.0.00/misc/

  Kind regards

  Ravi