Error "the network card experiences driver or hardware problems" and "To ensure that your Internet protocol bindings are Correct" on Dell Inspiron 530
Original title: 'make sure that your Internet protocol bindings are Correct (DELL Inspiron 530 Intel 82562V and Desltop)
I'm doing tech support for the family and I'm stumped. They had a Dell 530 with an Intel 82562V-2 and is no longer connected to the internet.
ipconfig/all statements
Hostname...: wayne-PC
Suffix main DNS...:
Node... type: hybrid
Active... IP routing: No.
Active... proxy WINS: No.
That's all. Windows gives errors two errors:
(1) the card network knows of driver or hardware problems
(2) check that your Internet Protocol connections are Correct
I installed the latest Intel drivers and TCP IP settings are checked for V4 and V6. I even went as far to install a new Dynex Ethernet card that gets the same mistakes.
I even tried the netsh reset ip and netsh winsock reset command. I have no idea what to do next. I searched glasses and found similar problems with the same model of Dell and card, but they have been fixed by rebooting.
Hi MButIer,
-How long have you had this problem?
-Was any change in software because the computer before the show?
Follow the steps mentioned below:
Step 1:
Temporarily disable the antivirus software (and any other security software) and the firewall on the computer as a test. Once disabled check if you can connect to the internet without any error.
If disabling the antivirus software solves the problem, you may need to configure the settings of the antivirus as a result program. Please contact the software vendor for assistance in this regard.
Note: Make sure that you enable the antivirus software, other security and firewall programs.
Warning
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you need to disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 2:
Perform a System Restore to a point before the show and check if this solves the problem.
See also:
System Restore: frequently asked questions
If the steps above do not help, the best would be to get in touch with the Internet Service Provider (ISP) for assistance.
Hope this information helps.
Gokul - Microsoft Support
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