Error, "the program"Importer.exe"stopped" when importing a video.
Hi all.
First of all, I'm sorry to bother you with one issue other than Microsoft, but it is a place where Microsoft Support advised me to ask for help. And in fact you are my last hope :)
The thing is this. I use Pinnacle Studio 15HD (http://www.pinnaclesys.com/) for video editing. And normally, the first thing you can do to start working is importing the video source (be it a camera or any other device that contains media). Suddenly, the Studio began to show a message "the program has stopped"Importer.exe". " Windows is looking for solutions to this problem"(Windows 7 Professional). This message appears when you switch to the Import tab and sometimes just after the loading of the Studio. In any case the Studio stops working and does not at all after that message.
I already tried the following to resolve the problem:
-Reboot / restart the operating system
-Completely reinstall the software (Pinnacle Studio) - twice
-Graphics card drivers / DVD - ROM (suggested by users of the pinnacle forum)
-Complete the process of importer.exe and launch again in 'Run' option... » (-/ /-)
-Unplug all the devices of media before starting the Studio
No results :(
If despite that Importer.exe is the a program linked to the Studio, as far as I understand the problem is not inside the Studio. If you have any ideas on what could lead to such a question, I would be very grateful.
Pinnacle is now a part of Corel Corporation and unfortunately, they argue that the version 16 and higher product :(
Thank you very much beforehand.
Tamara & Leonid.
You can post here as well.
http://forums.pinnaclesys.com/forums/70/ShowForum.aspx
Tags: Windows
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