Error when you try to install Acrobat XI on a new PC

I'm trying to install Acrobat XI on a new machine at home (it is installed on my laptop since last July).  During the extraction process, I receive one the following error message:

ErrorMsg.png

I run the installation as an administrator, and place the extracted files in a folder with full access.  There is plenty of space on the hard disk.  The PC running Windows Enterprise 8.1 and has the latest patches from Microsoft.  No idea why I get this error or how to work around?

Thank you

CCM

Thanks for the quick response.  Running as an administrator was one of the first things I did when the problem arose.  Sorry, I would understand that in my original post.

Since writing the post, I downloaded a free trial of Acrobat and then entered my key.  Worked well.  Here's my theory on what was wrong.

1. I bought this software in July last and immediately installed on my laptop Windows 8.1.  Installation worked fine.  My home computer was running Windows 7 and a previous version of Acrobat so I had no reason to install my copy of 'extra' on this machine.

2 just bought a new PC running Windows 8.1 and home that I'm going through the process of your travel time.  When I tried to install the latest version of Acrobat on the new PC, he produced the error described.  Most likely, Microsoft changed something that makes my original installation of incompatible.  Meanwhile, Adobe fixed the incompatibility later install works.

Of course, this is strictly theoretical, but of course, it seems to fit.

Please consider this case closed.

Tags: Adobe

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