Extensions from Adobe exchange, the free extension of Russell Brown...
Hi question as in need a helping hand...
- I am a registered user on the CC 2014, I am able to download and install extensions from Adobe exchange for free, but the one texture, 1 listed under free and created by Russell B. is for me, for some strange reason, as a paying user perform a CC NOT AVAILABLE.
Adobe gives me this message under the news of this extension:
-Please note: this Panel is only available to paying members of the cloud Adobe Creative. " »
So no idea why I, as a paying customer am not allowed to install this extension?
Looks like I'm probably missing something somewhere... no idea... TX!
Hi thieryyyyyyyy,
Thanks for the screenshots, there is now much more clearly what is happening.
Can you confirm that you are a subscriber of paid creative cloud, and are you connected with the same Adobe ID associated with your subscription?
You see the same thing in trying to acquire the product on the site of the Add-ons?
https://creative.Adobe.com/addons/products/791
Thank you
Fraser
Tags: Adobe
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